The Episode 99 of the SERVICOM help desk Radio programme Held on the 26th of November 2019 featured the National Insurance Commission (NAICOM). The National Coordinator /Chief Executive of SERVICOM, Mrs  Nnenna  Akajemeli, appreciated the Brekete Family and thanked  God for the support we get from human rights Radio, she appreciated all those rendering services in ministries, department and agencies and said those that are doing well should continue to do well, for ignoring customers ,this is an opportunity for them to improve.

The essence of government establishing an office to render service to customers that have expectations lets therefore work to meet that expectations. The NAICOM representatives, Mr Ibenaye Timileyemoye, Nodal Officer said, NAICOM stated as a department in the Federal Ministry of Finance before the former Military Head of State, Gen. Ibrahim Babangida set up National Supervisory Board but became National Insurance Commission through an act in 1999.

Our mandate, he said is to ensure the effective supervision and Administration Institution of Insurance Companies in Nigeria which are, institutions, brokers, lost adjuster and insurance agents. Our Mission is to be one of the leading regulators in the emergent market. The Act empowers NAICOM to set up a complaint bureau to address issues from policy stake holders, those who have problem with their Insurance Company can come to us and we take up their issue.

If anybody has an issue with an insurance company, we advise them to write their complaint to the commissioner of insurance. We advise policy holders that have issues with insurance companies to please write their complaint letters address to the Commissioner for Insurance NAICOM,  Ladoke  Akintola  Boulivard, Wuse2   Abuja.

One of the challenge we have is that, people don’t know where they channel their complaint to, the prefer going to SERVICOM. It is only when we can’t handle your problem that you go to SERVICOM he said.

Mr Rasak Salami, Spokes Person and Head, Commissioner for Insurance Directorate of NAICOM said one of their primary purpose is the protection of policy holders, this are people that go to the Insurance company to buy an Insurance product, we ensure that the contract you have entered with the insurance company is respected.

Insurance is about claims payment, when an insurance company fails to pay after you file a claim, report to us we will take it up from there that is why we have a complaint bureau unit that attends to complaints from all policy holders and insurance companies especially when individuals tries to defraud an insurance company by coming up with false claims.

When a Luxurious Bus company takes a comprehensive Motor Insurance policy, everybody is covered; the money is given to the insured who may now give to the passengers or their next of Kin since they have their manifest. The National Coordinator SERVICOM said there is a poll of funds made available by government for on-insured drivers please explain to the masses, Mr  Rasak replied that NAICOM is self- funded therefore  don’t  get any money from the government, so there is no poll of funds anywhere from the federal government, the money we gave then was for hit and run victims.

We are a regulatory body he said, Comprehensive insurance is not made compulsory all over the world. We have third party insurance of 5,000 that gives you a cover of up to one million (1,000,000) and in the case of death, it is unlimited. NAICOM has always advised the public that when you are to take insurance cover, go to the insurance companies that sells it.

 

 

 

The Episode 97 of the SERVICOM help desk Radio programme Held on the 12th of November 2019. The National Coordinator /Chief Executive of SERVICOM, Mrs Nnenna Akajemeli, appreciated the Brekete Family and said we brought Code of Conduct Bureau (CCB). The NC took time to explain why SERVICOM office brings service providers (MDA’s) to the studio. One of the things we do is to engage service takers with givers, let out information on how customers can get better service, connect ordinary citizens to government as this helps in improving confidence and trust in government. We facilitate this relationship so that people can get what they supposed to get from government.

Citizens should hold service providers more accountable, we bring them here to tell us what they do and what the government set them up for in other for citizens to get quality service. The representative C.C.B, Mr S.I Abu said the office was established since 1989, this was also enshrined in the 1999 constitution that an office of this magnitude should oversee the high standard of government business and ensure that the actions and behaviour of public officers conforms to the highest standard of morality and accountability.

He added that any person government employ or appoint or even elected by the people to represent them must do their work morally without cheating or stealing, he must be accountable to avoid issues in the future, the government also established the Code of Conduct Tribunal to handle any complaint brought against you, if investigation is done and you are found wanting you will be taken to the Tribunal and sanctioned, you can also be Barred from holding office for the period of 10 years because your morality is below standard, you are not accountable to the people that puts you there.

The Nigerian government is all of us, if some shady deals are found about you, you can be barred and all properties or items found in your procession will be collected. The government also give asset declaration form to public office holders to declare all what they have. False declaration is an offence, if one is caught, he will be taken to the tribunal for prosecution. All Civil servants are to declare their assets every 4years, if you are a political office holder; you are to declare your assets before and after office.

We rely on people to feed us with information on false declaration by government officials; we also have an intelligent unit that go to investigate where issues are involved. When an officer misbehaves even in the tribunal, a petition can be written against him; the EFCC/ICPC will come and investigate him. The confidentiality of our petitioners is guaranteed, the tribunal stands as witness on behalf of the petition he said.

 

Episode 93 of the SERVICOM Help Desk Radio Programme held on Tuesday 15th October 2019, the National Coordinator / Chief Executive Officer of SERVICOM, Mrs Nnenna Akajemeli appreciated the Ordinary President and the Brekete family for the impact of the programme.

The Episode featured the Nigerian Electricity Regulatory Commission (NERC) where Dr. Chikwaram Obi, Nodal officer of NERC and Dr. Shittu Shaibu, represented the Commission.

Dr. Shittu said NERC was established in 2005 under the Electricity Sector Power Reform Act, adding that the Commission is made up of 7 Commissioners Headed by Prof. James Momoh.

“NERC is in charge of power generation, transmission and distribution for both government and private operators; we oversee technical, commercial and customer service. We make and enforce rules and regulation for the protection of both the operators and the customers”, he said.

He further explained that the Commission determines what the Operators can charge for electricity distributed and has put in place rules that govern metering as well.

According to him, “NERC came up with an innovation that some group of persons can partner with the Distribution Company and these are the people that consumers pay directly to”.

“If you have any issue, the first thing is to meet your distribution company and put your complaint in writing, secondly you  should contact the NERC Forum Office that are in the states of the Federation”, he said and went on read out the  complaints number of the Commission as 08146862225.

 

 

 

Episode 91 of the SERVICOM Help Desk Radio Programme held on 1st October 2019, The National Coordinator /Chief Executive Officer of SERVICOM, Mrs Nnenna  Akajemeli appreciated Brekete family  and those adding value to Nigeria by their prayers and good works.

“Today is our 59^th independence anniversary so let us sit and think of the value we have brought to the table. What we will remember this government for is the quality of work and services we received from them and that is what connects people to government and makes them to believe in Nigeria.

“I wish Nigeria well as I say happy independence and as we reflect on this day, let us think about  what we will do for Nigeria to be better for us and for the coming generation”, She further added.

A Public Awareness Staff in SERVICOM Office, Mr Tony Ochelebe emphasized on National Unity and Service Delivery, saying “National unity is the acceptance of other ethnic component of Nigeria into the Nigerian nation, that means the Hausa’s, Igbo, Yoruba and Ighala accept each other as part of Nigeria and because of that acceptance, we come together for the realisation of the Nigerian dream”.

“Our Nigerian dream is very modest which is food availability, security, shelter, access to education and health care. These can be achieved   when we come together as a people through service delivery and that is what SERVICOM is all about”, Tony said,

He encouraged providers of service to “Serve others the way you want to be served which is our SERVICOM golden rule, when people come to take service, treat them the way you would like them to treat you because you are also a service taker somewhere”.

He gave an update on resolved complaints by Nigerian Immigration Service and Road Safety where Passport and Driving Licence of 3 complainants were released to them following SERVICOM’s intervention.

There were no emerging issues for SERVICOM to handle.