Highlight and Matters arising from Episode 224 of the SERVICOM Help Desk Radio Programme.

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The Episode 224 of the SERVICOM help desk Radio programme held on the 13th of February 2024, the National Coordinator, Mrs  Nnenna  Akajemeli   and Public Awareness Manager, Mrs Henrietta Okokon  was  in the studio.

The N.C Congratulated  the Ordinary President and  Brekete Family  on their Anniversary  and the Celebration of the World Radio Day. She said the purpose of our coming is to make service delivery a national discuss in Nigeria.

The Public Awareness Manager, Mrs Henrietta Okokon  also lend her voice in Congratulating the Ordinary President and entire BREKETE FAMILY on their 7th Anniversary in their present location, she spoke on the Topic ‘’AWARD CEREMONY’’. And said the essence is to encourage those MDA’s and Officers that have done well.

SERVICOM  encourages  MDA’s  to  Reward  and  Celebrate those who give delightsome service to Nigerians, Mrs Henrietta said. We started celebrating MDA’s and NODAL OFFICERS who met and  exceeded  customers  expectations  since year 2007. We do this to reward  those  who have done well and  the essence is to encourage healthy competition in MDA’s, entrench efficiency in MDA’s and  service excellence. She added.

This ceremony boost the moral of Nodal Officers to do more by increasing their productivity and create a healthy competition among Council Members when we meet for our Quarterly Breakfast Meetings, the selection process is done using our check list, Mrs Henrietta said.

We recognise the partnership we have with the Media and also Award them for their unbiased reportage of our  SERVICOM activities for citizens to know what we do and to hold Government more accountable to the citizens. She concluded.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 223 of the SERVICOM Help Desk Radio Programme.

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The Episode 223 of the SERVICOM help desk Radio programme held on the 6th of February 2024, the National Coordinator, Mrs  Nnenna  Akajemeli   and Public Awareness Manager, Mrs Henrietta Okokon  was  in the studio.

The N.C thanked the Ordinary President and  Brekete Family  for the services they render to the public and said ‘’the essence of the Help Desk Program is to let out information to the public and how to get good service to which they are entitled to thereby facilitating engagement with them.

The SERVICOM OFFICE has good plan for the year and has pen down about 11-15 activities to carry out with the help of SERVICOM management and improve on what we have been doing. She said. We will speak on areas of improvement we had last year and bring in some the staff that worked on the various improvement to tell the public how it was achieved, she added.

The N.C highlighted key areas that will be discussed  in our subsequent appearance as regarding areas that needs improvement in Ministries, Department and Agency of Government in citizens engagement for effective service delivery , Evaluations and Findings, Strength and weaknesses and improvement that will touch the lives of Nigerians.

The aim of all this improvement is to be tied to the Renewed Hope Agenda of Mr. President in improving the quality of lives of the citizens through quality service, Open Government Partnership, (OGP), Service Charter which spells the services an organisation renders, celebration of the Customer Service week to encourage service providers and finally the End of the Year and Award Giving Ceremony to celebrate MDA’s that has done well, the N.C said.

The N.C thanked everyone and said we do not take the opportunity for granted.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 222 of the SERVICOM Help Desk Radio Programme.

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The Episode 222 of the SERVICOM help desk Radio programme held on the 30th of January 2024, the National Coordinator, Mrs  Nnenna  Akajemeli   and Public Awareness Manager, Mrs Henrietta Okokon  was  in the studio.

The N.C thanked the Ordinary President and  Brekete Family  for the services they render to the public.

However, there were not  opportuned  to speak on service delivery issues due pertinent   issues in the studio. This is after a long absence from the studio due to the demise of the Husband of National Coordinator, Mrs  Nnenna  Akajemeli   which happened on the 6th of July 2023.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon.

Public Awareness Manager.