SERVICOM takes advocacy to FERMA.

SERVICOM takes advocacy to FERMA.

A recent advocacy visit by the SERVICOM Office to the Federal Road Maintenance Agency (FERMA), has re-invigorated the FERMA SERVICOM Unit, as the National Coordinator SERVICOM, Mrs. Nnenna Akajemeli appealed for more management support to the Unit from the Managing Director Engr. N.A Rafindadi

The visit coincided with a one-day sensitization/orientation workshop for management and staff of FERMA which was organized by the SERVICOM Unit of the Agency.

SERVICOM National Coordinator delivered a lecture at the workshop on the link between the Ease of Doing Business Executive Order 1 and the Service Charter of MDAs.

SERVICOM Focal Officer in FERMA, Mr Leslie Chijioke who said the workshop was aimed at sensitising management and staff of the Core Values of SERVICOM for improved service delivery in the Agency,

He used the occasion to enumerate the challenges of a Unit, noting however that the present management led by Engr. Rafindadi has fully supported the SERVICOM Unit and for the first time, they now have a budget.

Topics  such as “Work Ethics”,  “Relevance of service Charter in FERMA”, and “Customer Service Excellence” were presented respectively by Mrs Ladi Aku, Mrs Ijeoma Ugochuku and Mr. Adakole Okoche of the SERVICOM Office.

At the end of the lecture, the participants who were visibly excited asked series of questions where they needed clarification and answers where given by the various lecturers.

HIGHLIGHT OF EPISODE 39 OF THE SERVICOM HELP DESK RADIO PROGRAMME

Episode 39 of the SERVICOM Help Desk Radio Programme held on the 13th November 2018 and it featured National Orientation Agency (NOA) where Director, Reforms Coordination and Service Delivery Malam Jibrin Salisu and Deputy Director Reforms Coordination and Service Delivery Mr. Omowa Adelekan represented the Agency.

The National Coordinator and Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli reiterated the essence of the programme saying it was to get information and feedback from the public on which MDAs can be held more accountable. She explained that NAFDAC representatives will come back to address more issue and concerns which were not addressed at the last episode.

The National Coordinator disclosed that collaboration had begun between the SERVICOM Office and NOA on massive public sensitisation to discourage irregular immigration by Nigerian Youths based on the pathetic experience shared in the studio some months ago by a group of Libyan returnees.

NOA Director Reforms Coordination and Service delivery Malam Jibrin Salisu said The main objectives of the Agency, as provided in Decree 100 of 1993, are to ensure that Government programmes and policies are better understood by the general public and  to mobilize favourable public opinion for such programmes and policies

According to The Deputy Director Reforms Coordination and Service delivry, Mr Omowa Adelekan, NOA works closely with the people all Local Government Area, and collates security report and sends a feedback to the Government, noting that such reports are not for public consumption.

Mr. Adelekan who is also the SERVICOM Nodal Officer of the Agency, said the NOA is in every Local Government Area for easy engagement with people at the grass root and will soon begin mass voters education in view of the coming general elections, though paucity of funds was affecting the maximum operations of the Agency.

A Tripartite committee was set up comprising SERVICOM Office, the Nigerian Police and Barrister Imam Aliyu on an alleged rape case at karimajiji Area of FCT, which was reported in the studio by the FCT Chapter of the Nigerian Association of Women Journalists (NAWOJ) and corroborated by mother of the 7 year old victim.

HIGHLIGHT OF EPISODE  38 OF THE SERVICOM HELP DESK RADIO PROGRAMME

Episode 38 of the SERVICOM help desk radio programme which featured on 6th November 2018 had the National Agency for Food, Drug, Administration and Control (NAFDAC) as guest with Director Public Affairs, Dr Abubakar Jemoh and Mrs Favour  Ugochi, NAFDAC Nodal Officer representing the office.

SERVICOM National Coordinator and Chief Executive in her opening remarks noted the increasing gains of the programmes and appreciated the response from MDAs on the various complaints forwarded to them for resolution.

NAFDAC said NAFDAC was established in the 1993 to among other things safe guard what people consume, Cosmetics and Packaged Water used by people as well as issue registration number to products.

We were under Ministry of Health before been carved out as an Agency; we are celebrating 25yrs this year.  Though we have our challenges but safe guarding public health is our priority. We also do intelligence gathering, we are just 3,000 officers over-seeing the millions of Nigerians.

“We greatly rely on statistics, we fought fake drug under Late Prof. Dora Akunyeli and reduced the rate of counterfeit drugs in Nigeria. The Scratch and Text came in 2010 to check the authenticity of any drug bought in a pharmacy, we also have true scan machine to discourage counterfeit drugs”, he said.

On the issue of drugs from China made with human flesh, he said the Office had officially  alerted the Police, pharmaceutical companies, immigrations and have given information to the public.

“From the feedback and statistics we are getting here, we are going to work with The Human Rights Radio, we appreciate the National Coordinator of SERVICOM for bringing us to the studio to enlighten Nigerians” he said.

A one minute silence was observed in honour of former Director General of NAFDAC, Late Mrs Dora Akunyeli.