Highlight and Matters arising from Episode 224 of the SERVICOM Help Desk Radio Programme.

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The Episode 224 of the SERVICOM help desk Radio programme held on the 13th of February 2024, the National Coordinator, Mrs  Nnenna  Akajemeli   and Public Awareness Manager, Mrs Henrietta Okokon  was  in the studio.

The N.C Congratulated  the Ordinary President and  Brekete Family  on their Anniversary  and the Celebration of the World Radio Day. She said the purpose of our coming is to make service delivery a national discuss in Nigeria.

The Public Awareness Manager, Mrs Henrietta Okokon  also lend her voice in Congratulating the Ordinary President and entire BREKETE FAMILY on their 7th Anniversary in their present location, she spoke on the Topic ‘’AWARD CEREMONY’’. And said the essence is to encourage those MDA’s and Officers that have done well.

SERVICOM  encourages  MDA’s  to  Reward  and  Celebrate those who give delightsome service to Nigerians, Mrs Henrietta said. We started celebrating MDA’s and NODAL OFFICERS who met and  exceeded  customers  expectations  since year 2007. We do this to reward  those  who have done well and  the essence is to encourage healthy competition in MDA’s, entrench efficiency in MDA’s and  service excellence. She added.

This ceremony boost the moral of Nodal Officers to do more by increasing their productivity and create a healthy competition among Council Members when we meet for our Quarterly Breakfast Meetings, the selection process is done using our check list, Mrs Henrietta said.

We recognise the partnership we have with the Media and also Award them for their unbiased reportage of our  SERVICOM activities for citizens to know what we do and to hold Government more accountable to the citizens. She concluded.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 223 of the SERVICOM Help Desk Radio Programme.

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The Episode 223 of the SERVICOM help desk Radio programme held on the 6th of February 2024, the National Coordinator, Mrs  Nnenna  Akajemeli   and Public Awareness Manager, Mrs Henrietta Okokon  was  in the studio.

The N.C thanked the Ordinary President and  Brekete Family  for the services they render to the public and said ‘’the essence of the Help Desk Program is to let out information to the public and how to get good service to which they are entitled to thereby facilitating engagement with them.

The SERVICOM OFFICE has good plan for the year and has pen down about 11-15 activities to carry out with the help of SERVICOM management and improve on what we have been doing. She said. We will speak on areas of improvement we had last year and bring in some the staff that worked on the various improvement to tell the public how it was achieved, she added.

The N.C highlighted key areas that will be discussed  in our subsequent appearance as regarding areas that needs improvement in Ministries, Department and Agency of Government in citizens engagement for effective service delivery , Evaluations and Findings, Strength and weaknesses and improvement that will touch the lives of Nigerians.

The aim of all this improvement is to be tied to the Renewed Hope Agenda of Mr. President in improving the quality of lives of the citizens through quality service, Open Government Partnership, (OGP), Service Charter which spells the services an organisation renders, celebration of the Customer Service week to encourage service providers and finally the End of the Year and Award Giving Ceremony to celebrate MDA’s that has done well, the N.C said.

The N.C thanked everyone and said we do not take the opportunity for granted.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 222 of the SERVICOM Help Desk Radio Programme

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The Episode 222 of the SERVICOM help desk Radio programme held on the 30th of January 2024, the National Coordinator, Mrs  Nnenna  Akajemeli   and Public Awareness Manager, Mrs Henrietta Okokon  was  in the studio.

The N.C thanked the Ordinary President and  Brekete Family  for the services they render to the public.

However, there were not  opportuned  to speak on service delivery issues due pertinent   issues in the studio. This is after a long absence from the studio due to the demise of the Husband of National Coordinator, Mrs  Nnenna  Akajemeli   which happened on the 6th of July 2023.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon.

Public Awareness Manager.

SERVICOM COMMENDS NIMASA ON SERVICE CHARTER LAUNCH

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The National Coordinator/ CEO SERVICOM Presidency, Mrs. Nnenna Akajemeli has commended the efforts of Management and Staff of the Nigerian Maritime Administration and Safety Agency (NIMASA) for launching / presenting her Service Charter the Nigerian Public.

This commendation came on the heels of the Service Charter launch of the Nigerian Maritime Administration and Safety Agency (NIMASA)recently.

While delivering her paper presentation the Coordinator said, “this is a significant step towards service improvements in the Agency” adding that the implementation of the Service Charter would determine how well NIMASA is positioned to really improve on the services provided to citizens and customers who are their clients.

According to her a service charter is a short publication that describes the service experience that can be expected from an organization, it is a document seen as a covenant or promissory note made to stakeholders by an organization about the standards they should expect to receive.

This document she said, would serve as an operational and performance enhancement tool that enshrines the trust between service providers and service takers. And must contain realistic and measurable standards of the Agency.

She further highlighted on the benefits of a service charter as an indication of NIMASA’s highest level of commitment that would promote fairness and treatment and dignified service to their teeming stakeholders.

The Service Charter she said communicates entitlements and raises expectations among customers and staff and would also enable progress to be measured and guide the activities of service provision and delivery of the Agency.

She reiterated, on the importance of implementing the service charter as this would put the entire NIMASA Management and Staff of adherence to the standards as stipulated on the Charter.

The SERVICOM Office believes that if service standards stated in the Charter are implemented, monitored and performance is reported, NIMASA would be repositioned to function optimally thereby ensuring that all customers are served right.

Achieving excellent service in NIMASA can only be enhanced through pro- active planning and focusing on ways of improving the quality of what we can do at every at every level within and outside the Agency, she added.

In his welcome address, the Director General/ CEO Nigerian Maritime Administration and Safety Agency (NIMASA) Dr. Bashir Jamoh OFR, said if we want to be great then we have to be ready to serve Nigerians.

And for us to serve we must have a Service Charter as an operating framework to serve the public effectively. She enjoined the entire Management and Staff to look into the Service Charter and Make meaningful implementation to serve the nation as whole.

Hence the need to ensure we add value to our ways of thinking and redefining the type of service we have to deliver to Nigerians. One of the ways to redefine service, he said is to align with the Renewed Hope Agenda of Mr. President, by rendering services that showcases accountability, professionalism, team work dedication and innovation, that would take the Centre stage to overcome the grievances of the Nigerian citizens.

He stressed his commitment in ensuring that NIMASA abides by the rules of engagement with the public through the Service Charter,

 

Henrietta Okokon

Public Awareness Manager

SERVICOM Presidency

7/2/24

 

 

SERVICOM BOSS ADVOCATES FOR INCREASED CUSTOMER SERVICE POSITIONING IN MDAs SERVICE WIDE.

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The National Coordinator/ CEO SERVICOM, Mrs. Nnenna Akajemeli has called for proper positioning of the customer service windows across the Zonal and States in MDAs that have zonal and States Offices across Nigeria in order to serve Nigerian Citizens right.

This call was made when the National Coordinator paid an advocacy visit to the Registrar / CEO of the Environmental Health Officers Registration Council of Nigeria (ECHON)recently.

In her briefing to the Registrar /CEO, Mrs. Akajemeli stated that for ECHON,” achieving quality service delivery is no longer a choice, the lives of citizens must be touched through ECHON services, such as registration of environmental health workers, environmental health technicians and health assistants”, she said

For ECHON to achieve such a strategic method must be deployed to deliver excellent service to citizens by going the extra mile to resolve complaints promptly.

Mrs.  Akajemeli commended the efforts of ECHON’s Management for leading service improvement in the Council and urged them to further support the SERVICOM Unit with needed funding and resources’ that would enhance Service Improvement and work plan implementation and to effectively carry out monitoring and assessment of service delivery activities in Zonal and State Offices.

She emphasized on the need for the Council to inaugurate her Parastatal SERVICOM Unit at the headquarters and also nominate Focal Officers in the Zonal / States Offices of the Council that would need to be trained and retrained to strengthened the capacity of the SERVICOM Unit and desk Officers to carry out its functions in line with the Councils Mandate.

According to the Coordinator continuous training and retraining of staff on all aspects of service delivery would equip them with requisite knowledge, skills and attitudes that would ensure sustained service improvement in the Council.

She pointed out the need to develop a framework to monitor performance against set standards stated in ECHON service charter, and to also conduct regular self-assessments and surveys to both the internal and external stakeholders on effectiveness of services you provide to citizens as key factor to improving performance.

The Coordinator reiterated that for ECHON to move forward there is a need for   implementation/ monitoring of standards in service charter that ought to be fully effected in order to ensure citizen- focused service delivery.

Furthermore, ECHON SERVICOM Committee should be activated and made to meet periodically to discuss service delivery issues and share experiences on how to improve services, local Parastatal SERVICOM Committee with membership from all Departments and Units should meet at least once a month while the Global Parastatals SERVICOM Committee with membership from Zonal / State Office should meet on quarterly basis.

ECHON she equally said, should adopt wider and far reaching information dissemination strategies   to ensure all customer groups are reached this may entail using community level approach, churches / mosques.

Earlier in his welcome remarks the Registrar/CEO Environmental Health Council of Nigeria, Dr. Yakubu Mohammed Baba, assured the SERVICOM Boss of the renewed vigor the Council is bringing to bear, by optimizing and digitization of the systems to ease the registration process for Nigerians as well, as put in place training faculties that would rebuild and rebrand their services to the Nigerian citizen.

He  further disclosed that, when  ECHON is rebranded the faculties benchmark would be upgraded to a higher National Public environmental sector with key focus on practitioners  that are skill based and professional in nature  to ensure efficient service delivery in Nigeria.

 

 

Henrietta Okokon

Public Awareness Manager/Head Press

SERVICOM Presidency

16/2/24