The National Coordinator/ CEO SERVICOM Presidency, Mrs. Nnenna Akajemeli has commended the efforts of Management and Staff of the Nigerian Maritime Administration and Safety Agency (NIMASA) for launching / presenting her Service Charter the Nigerian Public.

This commendation came on the heels of the Service Charter launch of the Nigerian Maritime Administration and Safety Agency (NIMASA)recently.

While delivering her paper presentation the Coordinator said, “this is a significant step towards service improvements in the Agency” adding that the implementation of the Service Charter would determine how well NIMASA is positioned to really improve on the services provided to citizens and customers who are their clients.

According to her a service charter is a short publication that describes the service experience that can be expected from an organization, it is a document seen as a covenant or promissory note made to stakeholders by an organization about the standards they should expect to receive.

This document she said, would serve as an operational and performance enhancement tool that enshrines the trust between service providers and service takers. And must contain realistic and measurable standards of the Agency.

She further highlighted on the benefits of a service charter as an indication of NIMASA’s highest level of commitment that would promote fairness and treatment and dignified service to their teeming stakeholders.

The Service Charter she said communicates entitlements and raises expectations among customers and staff and would also enable progress to be measured and guide the activities of service provision and delivery of the Agency.

She reiterated, on the importance of implementing the service charter as this would put the entire NIMASA Management and Staff of adherence to the standards as stipulated on the Charter.

The SERVICOM Office believes that if service standards stated in the Charter are implemented, monitored and performance is reported, NIMASA would be repositioned to function optimally thereby ensuring that all customers are served right.

Achieving excellent service in NIMASA can only be enhanced through pro- active planning and focusing on ways of improving the quality of what we can do at every at every level within and outside the Agency, she added.

In his welcome address, the Director General/ CEO Nigerian Maritime Administration and Safety Agency (NIMASA) Dr. Bashir Jamoh OFR, said if we want to be great then we have to be ready to serve Nigerians.

And for us to serve we must have a Service Charter as an operating framework to serve the public effectively. She enjoined the entire Management and Staff to look into the Service Charter and Make meaningful implementation to serve the nation as whole.

Hence the need to ensure we add value to our ways of thinking and redefining the type of service we have to deliver to Nigerians. One of the ways to redefine service, he said is to align with the Renewed Hope Agenda of Mr. President, by rendering services that showcases accountability, professionalism, team work dedication and innovation, that would take the Centre stage to overcome the grievances of the Nigerian citizens.

He stressed his commitment in ensuring that NIMASA abides by the rules of engagement with the public through the Service Charter,


Henrietta Okokon

Public Awareness Manager

SERVICOM Presidency