The Episode 219 of the SERVICOM help desk Radio programme held on the 20th of June 2023, the National Coordinator, Mrs Nnenna Akajemeli and Mrs Henrietta Okokon of the Public Awareness Unit where in the studio.
The N.C thanked the Brekete Family and said the programme has added value to the service delivery process by raising confidence and trust of citizens and connect Government to the people. She spoke on the Topic ‘’How to Challenge Service Failure’’ she described service failure as an expectation not meet when one goes to receive service in a Hospital, Bank, Airport, School or Government institutions.
She highlighted some of the causes of service failure as inadequate funding, lack of adequate information and when an officer is not at his duty post, she however advised citizens to challenge the service failure and insist they are served right at any service window
There were no emerging issues for SERVICOM to attend to.
Mrs Henrietta Okokon.
Public Awareness Manager.