The National Coordinator set the tone for the programme by mentioning objectives of the programme is to help service takers to constantly access satisfactory service in Ministries, Departments and Agencies (MDAs) of Government; to assure citizens that services are there to serve them; to enlighten the general public on the processes of seeking redress on service delivery complaints through SERVICOM ; to hold public officers more accountable through the voice of the people and to give Media mileage to the Service Delivery project of the Federal Government