Episode 31 of the SERVIOCM Help Desk Radio Programme held on 25th September 2018 where the National Coordinator and Chief Executive of SERVICOM, Mrs. Nnenna Akajemeli, appreciated the Secretary to the Government of the Federation Boss Mustapha, Permanent Secretary, General Service Office in the OSGF, Chief Executive Officers of Ministries, Departments and Agencies (MDAs), Management and Staff of the SERVICOM Office for their respective efforts on the success of the Programme.
The discussion of the day was on Customer obligation in Service Delivery, which was handled by a Duty Team Lead in the SERVICOM Office Mrs. Ngozi Akinbodewa.
Mrs. Akinbodewa said in access services, customers have obligations to meet which may include monetary payments, filling or signing of some documents, ,providing information etc. She noted that it was the responsibility of service providers to inform customers of such obligations.
She explained that such obligations are to be spelt out in service charter of MDAs so that customers can prepare ahead of their visit to service windows, adding that information was an important aspect of service delivery.
Mrs. Akinbodewa reminded citizens that they had the right to challenge service failure and to demand to be served right, adding that ministerial SERVICOM Units are in all MDAs to ensure that services are satisfactorily delivered.
The National Coordinator further lent her voice to the need for service takers to ensure that they fulfil their own obligation as required so they can access services.
The Public Awareness Manager Miss Patience Musa gave some update on some complaints of service failure that have been resolved following the intervention of SERVICOM Office.