FG CALLS ON CEO’S TO DRIVE SERVICE DELIVERY PROCESES IN NIGERIA

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The   Federal Government of Nigeria has called on  CEO’s to take full ownership of service delivery processes in their MDA’s in order to drive the  Open Government Partnership ( OGP)  initiatives successfully in Nigeria.

This call was made when the National Coordinator/ CEO SERVICOM, Mrs Nnenna Akajemeli paid an advocacy visit to the Managing Director/ CEO Federal Housing Authority (FHA), in Abuja.

Mrs Akamejeli in her presentation stated that CEO’s are the ones to own the will to drive the improvements in the service delivery processes in Nigeria.

She said that OGP is a global coalition of reformers from the government and the civil society, working together to make government more transparent, participatory and accountable, to truly serve and empower Nigerian citizens.

According to her, OGP initiative presents a platform for co-creation, partnership and collaboration between governments (State Actors) and Civil Society organizations and the Private Sector (Non- state Actors) in achieving the OGP developmental process.

The Coordinator while addressing the management of FHA, said that during the process of OGP initiatives, SERVICOM would harvest a lot of feedbacks through mystery shopping to determine and evaluate the quality and standards of services rendered to Nigerians by the Agency.

She further stated that SERVICOM is a critical Partner to FHA in ensuring improvements in service delivery processes by showcasing them to Nigerians through the various service delivery windows to citizens.

In his welcome address, the Managing Director Federal Housing Authority (FHA), Senator Gbenga Ashafa, said that his organisation is fully committed to the new order in terms of improved service delivery processes in Nigeria.

He further stated that SERVICOM’s visit is a clarion call to do the needful through value chain development in the housing sector for the development of our nation Nigeria.

NIGERIA TO BENEFIT FROM OGP- FG

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The Federal government of  Nigeria has said that  the  Open  Government Partnership initiative will be of immense benefit to Nigerians.

This disclosure was made when  the National Coordinator/ CEO SERVICOM, Mrs Nnenna Akajemeli  paid an advocacy  visit to  the  Nigerian  Ports Authority ( NPA) headquarters Lagos during the week.

While delivering  her paper presentation to the management and staff of the  Authority, Akajemeli stated that the Open Government Partnership initiative is a global coalition of  reformers from the government and Civil Society towards making governance more transparent, participatory and accountable to Nigerians.

Akajemeli said that the initiative has presented a  platform for co- creation, partnership and collaboration between the government ( State Actors), Civil society and the private sector ( Non state actors) that will bring immense developmental benefits to the Nation.

According to her Open Government Partnership will bring  improvements in service delivery processes that will generate the revenue base for the citizens in  the  country when delightsome services are rendered.

The Coordinator further stated that with  full commitment total buy-in by key public sector bureaucrats there will be  development, reviews and implementation of service standards at service windows that will help the initiative to fall in line with  our national  guidelines.

SERVICOM, she said has strategized to work  closely with MDA’s through  their service  Charters that will drive continuous citizens focused service Improvements in Nigeria.

She reiterated government’s commitment to the initiative that will  foster, openness, transparency, accountability, Inclusiveness and co- creation in  services delivered by the MDA’s that will translate to  good governance.

In his welcome remarks, the Managing Director/ CEO Nigerian Ports Authority ( NPA) Hajia Hadiza Bala Usman represented by the  Executive  director Marine and operation, Honourable Onari Brown stated that  NPA as an organisation is working  in line with SERVICOM’ s guidelines  through the  pragmatic leadership of its Management.

He  further stated that NPA is committed to the OGP  initiative of the Federal Government of Nigeria and is willing to work in  synergy with the SERVICOM  office to drive the process that will culminate into citizens participation at all  levels  in the country.

OPEN GOVERNMENT PARTNERSHIP TO ATTRACT FOREIGN INVESTORS

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The National Coordinator/ CEO SERVICOM, Mrs Nnenna  Akajemeli, has said that the Open Government Partnership  (OGP) , will attract foreign investors when  Nigeria  adopts the drive towards service improvement initiatives in MDA’s.

Akajemeli made this disclosure when she paid an advocacy visit to the Nigerian Maritime Administration and Safety Agency ( NIMASA) headquarters  in Lagos during the week.

According to her, MDA’s must identify the processes that needs to be enhanced and justify these improvements with a buy –in from the CEO’s  that will drive service improvements in Nigeria  with  a value –chain addition and foreign donors investments that will encourage stakeholders in the sector.

‘’We would have institutionalized drive of this initiative that is participatory to the Nigerian citizen she added’’.

The National Coordinator stated that as part of SERVICOM’s mandate, we are working with your Office to display the delightsome service improvement windows to Nigerians.

Mrs Akajemeli further said that SERVICOM is engaging with NIMASA by monitoring and evaluating the framework of their service charter and that the reviewed implementation processes would be made public to Nigerians.

‘’It’s time to tell Nigerian citizens what government is doing, as they at times don’t to know about some services rendered from the MDA’ s,’’ she said.

In his welcome remarks, the Director General/ CEO, Dr Bashir Yusuf Jamoh, said that NIMASA has been receiving many guidelines from SERVICOM that has paid off for them in their service delivery processes.

He further assured SERVICOM of NIMASA’s commitment to the OGP initiatives signed into by President Muhammadu Buhari in his drive towards citizen focused and improved service delivery that would enhance her mandate for the common good of the Nigerian citizen

He also called on the staff of NIMASA to be committed and alert to deliver efficient and timely services that would be of immense benefit to Nigerians.