SERVICOM ADVOCATES IMPROVEMENTS IN INTERNAL PROCESSES IN NYSC

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The National Coordinator/CEO SERVICOM, Mrs. Nnenna Akajemeli has advocated for innovative and proactive improvements in internal processes in the National Youth Service Corps (NYSC) to elevate their status to a five-star citizens service centred delivery organization.

This statement was made when the National Coordinator addressed the NYSC during the SERVICOM Networking Committee meeting tagged ‘’Adopting innovations for Effective and Efficient Service Delivery’’ for Nodal/Focal and Desk officers recently in Abuja.

The SERVICOM Boss while presenting her paper, informed the officers that Corps members who come to take services expect more transparent, accessible, and responsive services from NYSC. Therefore, identifying which service(s) corps members find most problematic and measuring the extent of that dissatisfaction is one way the Scheme can prioritize areas for improvement.

Mrs Akajemeli urged the management to combine feedback from customers with internal data to uncover issues that cause service failures and also carry out stakeholder engagements through customer survey and other feedback channels.

She further explained that, a customer’s journey is the entire experience that a person has when seeking service in an organization, and that the Agency should develop a chart of how citizens experience these journeys, translate improvement opportunities into solutions and improving the journey by simplifying processes, eliminate bottlenecks to enhance service delivery efficiency.

While speaking on steps to improve the customers journey, The National Coordinator emphasized on the process improvement strategies which she said will make the Agency’s operation recognizable and more successful.

In her words, ‘’ By taking the steps listed in this presentation, NYSC can better understand the needs of their stakeholders and translate those needs into targeted, effective service-delivery improvements in order to increase citizen satisfaction’’ She said.

In his introductory address, the Head, Reforms Unit, Mr Abdullahi Yusuf Baba,  said the meeting  in line with SERVICOM mandate is organized annually and  deliberately designed to prepare the Nodal, Focal and Desk Officers as foot soldiers of the Scheme in their various departments, Area offices, States and other NYSC formations Nationwide for the noble task of ensuring effective and efficient service delivery.

In his welcome address, the Director-General National Youth Service Corps (NYSC), Brigadier General Mk Fadah said that, in a bid to ensure world class Service Delivery, the scheme has put mechanisms in place for assessing the impact of our services, through the establishment of the NYSC Radio and Television Stations, toll-free telephone lines, provision of suggestion boxes, as well as meetings with our Nodal, Focal and Desk officers to review commendations, complaints and suggestions.

General Fadah said that, the modest steps taken with other SERVICOM guidelines informed the conferment of Awards on the Director-General and the Nodal Officer in 2021 and that the SERVICOM National office elevated the NYSC to a 4-Star organization.

He further gave his commitment to ensuring continuous improvement through best practices, including training and sensitization of field officers on work ethics, discipline, as well as timely and transparent Service Delivery.

 

 

 

Highlight and Matters arising from Episode 173 of the SERVICOM Help Desk Radio Programme.

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The Episode 173 of the SERVICOM help desk Radio programme held on the 5th of April 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio to discuss service improvement.

However, due to pressing issues in the Studio, they were not opportune  to speak.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 172 of the SERVICOM Help Desk Radio Programme.

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The Episode 172 of the SERVICOM help desk Radio programme held on the 29th of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio. The NC advised people to be vigilant were ever they  are working and learn from the work place, she appreciated the Ordinary President and all those rendering services in MDA’s to do more.

Customers should endeavour to complain when they are not satisfied with services rendered so that it can be addressed.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 171 of the SERVICOM Help Desk Radio Programme.

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The Episode 171 of the SERVICOM help desk Radio programme held on the 22nd of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio and came along with officers from the Federal Medical Centre Jabi – Abuja. The NC appreciated the Ordinary President and said we collaborate with FMC Jabi to make sure services serve the people as they have embraced innovation and turn around in their service delivery processes.

Dr. Maji Christopher, Nodal Officer SERVICOM FMC Abuja and Nurse Ijeoma Ewu, secretary of SERVICOM FMC Jabi enlightened the public on the improvement in the Hospital. Dr. Christopher said the New Medical Director has come up with a new Mission and Vision statement for the Hospital targeted at making the Hospital a World class Hospital that renders quality service through Team work using cutting edge technology to enhance research and training for effective service delivery.

Federal Medical Centre Jabi – Abuja is a public tertiary Hospital and is building a brand were quality service is guaranteed and to discourage Medical tourism, we now offer a world class service and we were able to do an Open Heart Surgery for a patient that was supposed to travel abroad for the procedure and she has been discharged, the Minister of state Dr. Sen. Mamora had to come and see the patient himself, Dr. Maji Christopher said.

The Hospital through the M.D Prof. Sa’ad  Ahamed  now has a Medical Indigent Fund supported by stakeholders and well spirited individuals to asset poor persons who do not have the resources to care for themselves and we a social welfare unit  to access their status,  Dr. Christopher added.

You can contact us through  this mediums: – 08028264700. Servicomfmcabuja@gmail.com

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 169 of the SERVICOM Help Desk Radio Programme.

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The Episode 169 of the SERVICOM help desk Radio programme held on the 8th of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony Ochelebe  of  the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters.

The NC congratulated all Women especially those rendering services in various MDA as they mark the International Women’s Day celebration. The NC spoke on the ‘’Importance of Communication in Service Delivery’’. She stated that Communication is very important and is the life wire of all businesses especially in MDA’s, they should therefore let out information on their services the MDA provides.

Service providers can lose customers if they don’t communicate properly, so good communication is important for businesses to be promoted, the NC said. Communication can be done through various ways like One on One, Radio, Television, website and  flex banners, the information should be very simple and straight forward. When there is adequate information, people would come back and do business with you and this can create relationship, the NC added.

Communication helps to sustain service improvement, resolve issues, helps service takers to make decision, for people running Government business, it is important for you to let out information

 

There were no emerging  issues  for SERVICOM  to attend to

Mrs Henrietta  Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 168 of the SERVICOM Help Desk Radio Programme.

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The Episode 168 of the SERVICOM help desk Radio programme held on the 1st of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta Okokon  of  the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters.

There was however no time for the NC to disseminate the service delivery message due to pressing issues in the studio.

 

There were no emerging  issues  for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 167 of the SERVICOM Help Desk Radio Programme.

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The Episode 167 of the SERVICOM help desk Radio programme held on the 22nd of February 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta Okokon  of  the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters.

There was however no time for the NC to pass the service delivery message due to pressing issues in the studio.

 

There were no  emerging  issues  for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 162 of the SERVICOM Help Desk Radio Programme

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The Episode 162 of the SERVICOM help desk Radio programme held on the 25th of January 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta  of  the Public Awareness Unit where in the studio.

There was however  no  time  to speak on the prepared topic as pressing issues in the Studio took dominance.

 

There were no emerging issues for  SERVICOM  to attend to

Mrs Henrietta  Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 161 of the SERVICOM Help Desk Radio Programme.

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The Episode 161 of the SERVICOM help desk Radio programme held on the 18th of January 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta  of  the Public Awareness Unit where in the studio.

There was however no time  to speak on the prepared topic as pressing issues in the Studio took dominance.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 160 of the SERVICOM Help Desk Radio Programme

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The Episode 160 of the SERVICOM help desk Radio programme held on the 11th of January 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta  of  the Public Awareness Unit where in the studio for the first time in the New year 2022 to enlighten the Public on service delivery matters.

The NC wished the Ordinary President a Happy New Year and thanked him for institutionalising healthy competition amongst Governors in the country and opening the eyes of the masses to new possibilities by holding service givers more accountable to rendering services they were employed to render.

We will report more of customer service experience this year based on the promises on each MDA service Charter and emphasis on reporting and measuring service experience, she said. The added that this is the year to be more accountable and show more visible and improved customers service.

We have a training Institute that can meet the training needs of each MDA in other to increase their productivity and reduce service failure.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.