The National Coordinator/CEO SERVICOM, Mrs. Nnenna Akajemeli has said that inclusivity is key towards improvements in service delivery processes in Nigeria.
She disclosed this during the Celebration of 2020 Customer Service Week held yesterday in Abuja with the theme “Dream Team”. The theme she said, highlights the importance of team spirit in the drive for improvements in service delivery initiatives which is part of SERVICOM’s mandate.
In her remarks, The National Coordinator emphasized on the importance of working as a team, adding that “team work conquers it all” and “a journey of a thousand miles she said, begins with a step”. SERVICOM is here to ensure that Nigerian citizens receive proper and quality services whenever the need arises, she added.
Akajemeli said that Customer Service Week is observed World- Wide in every first week of October to celebrate outstanding service givers who worked hard to give customers quality service delivery at the various service windows and the service takers who give feedback to enhance improvement processes.
The National Coordinator said that the Customer Service Week is also the perfect time for teams to boost the morale, motivate service takers and reward frontline service givers in MDA’s for the services rendered to customers excellently well.
Mrs. Akajemeli pointed out that a service focused dream team acts as one, believes in each other, shares the workload, embraces a common vision and above all is committed to excellence at all times.
The National Coordinator used the medium to appreciate the Secretary to the Government of the Federation, Barr. Boss Mustapha, and the Presidential Task Force (PTF) on Covid-19 and all other front liners such as our medical personnel ,the Nigerian Army, the police, the para –military, journalists, and the our Nodal Officers in all MDAs and all Nigerians for their resilience in the fight against this dreaded pandemic.
Akajemeli further thanked these noble Nigerians for their outstanding role and services rendered to the Nigerian citizens during the Covid- 19 lockdown and their ability to contain the covid -19 pandemic as well as the issuance of guidelines to Nigerians to ensure that the infection rate is being managed to the barest minimum.
SERVICOM is an acronym for Service Compact with All Nigerians . It was established in 2004 .
Our Mission is to Improve Citizen Satisfaction By Promoting Service Excellence In Public Services
Phase 3, Federal Secretariat,
Shehu Shagari way,
Abuja, FCT, Nigeria
P.M.B 622, Garki, Abuja