Highlight and Matters arising from Episode 212 of the SERVICOM Help Desk Radio Programme.

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The Episode 212 of the SERVICOM help desk Radio programme held on the 18th of April 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

However, due to pressing issues in the studio they could not speak to the citizens on service delivery issues.

 

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 211 of the SERVICOM Help Desk Radio Programme

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The Episode 211 of the SERVICOM help desk Radio programme held on the 11th of April 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The SERVICOM office brought the National Data Protection Bureau (NDPB) to enlighten Nigerians on the importance of the protection of their Data which borders on their ‘’Identity’’, the information may be sensitive or non-sensitive.  Doctor Vincent  Olatunji, National Commissioner and CEO NDPB, Established on 4th February 2022 mainly to protect the right, freedom and privileges of Nigerians where ever your Data is collected and stored.

Doctor Vincent spoke on Data subjects, Data controller and Data processor,  he said your Data must be protected with any organisation collating your Data. Any organisation that wants Data must tell you what they want to do with it, who they want to shear it with and you have the right to demand and make amendment on your Data.

Malicious use of your Data is illegal especially by Loan companies, Doctor Vincent said. He further advised citizens to read through any request asking them to Click Accept or Reject when they apply for a Loan or something else, section 37 of the 1999 Constitution of the Federal Republic of Nigeria also talks about the protection of your private Data, he added.

Our Bill on Data protection in the National Assembly has passed the first and second Reading in other to give the Bureau a Legislative Backing, you can request for your Data rectification when you feel it’s not correct. Doctor Vincent said. The Office Of The Secretary  To The Government Of The Federation issued a Circular on the 7th of November 2022 to all MDA’s to comply with the provisions of the Law by ensuring they put in place their privacy policy, Data protection officers and file their annual report with the bureau and they have complied, Doctor Vincent added.

Data protection is a job creation opportunity as those involve can get paid for it and one of the things we do is to Train people and they get their certification through different organisations. Citizens can reach us at www.ndpb.gov.ng, phone number- 09160615551 he concluded.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 210 of the SERVICOM Help Desk Radio Programme

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The Episode 210 of the SERVICOM help desk Radio programme held on the 4th of April 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The Public Awareness Manager spoke on the Topic ‘’Impotance of Work Plan as an Effective Tool for Enhancing Work flow in service delivery process in the MDA’s’’. work  plan is a  written document  designed to streamline a particular project, it also represent a formal road map for an activity you want to carry out in your  organisation for the year, it is also a platform used as a guiding document that helps you realise and get effective team collaboration in you organisation, it is very detailed, has time line, information of responsibilities and Budgetary provision  with expected outcome.

The SERVICOM office encourages MDA’s to send in their work plan for us to measure their standard and score the MDA according to performance during presentations at the Quarterly Breakfast meeting, she added. One of the objectives of work plan is to bridge customer service’s  with service providers, it is an effective tool for accountability for MDA’s and to also hold Government responsible.

Increasing productivity is also one of the benefits of a work plan, it improves your work balance, helps MDA’s to focus on their goals, enhances work flow and teaches you to prioritise your work and control your time.

The N.C added that, the essence of a work plan is to organise us to get better result in our organisation. She encouraged service providers to always plan, set goals and standards and the result will be pleasant.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 209 of the SERVICOM Help Desk Radio Programme.

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The Episode 209 of the SERVICOM help desk Radio programme held on the 28th of March 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

In line with delivering effective service delivery to the citizens, the SERVICOM office has come up a Quarterly Breakfast Meeting  strategy  for MDA’s to tell the SERVICOM office how they serve their customers and improve their services going  forward  and by the end of the year, the SERVICOM office  organises  an Award  Ceremony to Celebrate outstanding  MDA’s  in service delivery and bottom line is for services to serve the people so that the lives of the citizens can improve,  the N.C said.

The Public Awareness Manager also added by saying ‘’ the Breakfast Meeting is the Brain Child of the National Coordinator’’ the aim is search out grey areas and proffer solution in other to improve services and this has worked  and  has helps MDA’s to improve in the service delivery processes.

 

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 208 of the SERVICOM Help Desk Radio Programme.

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The Episode 208 of the SERVICOM help desk Radio programme held on the 21st of March 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The SERVICOM Office featured the Federal Civil Service Commission (FCSC) and the team comprised of Mr Ogirogbe kashim (Director HRM representing the Perm Sec) Mr Alaba Balogun (DD Press/Public Relations) Mrs Rebecca Nwodo(Nodal Officer) Mr Kashim said the Commission is has the mandate of Recruiting staff into the Federal Civil Service, Promoting and Disciplining of officers, he added that one of the first steps of getting recruited is by collecting a form which are FREE from a commissioner’s office and the commission has 15 commisioner’s that represent different states and the forms are kept with them.

An applicant would present photocopies of their certificates/qualification before the forms are giving to them but presently, there is an embargo on employment, Mr Kashim said. Most of the people defrauding the public by asking them to pay money for employment are not staff of the commission, whenever the commission wants to employ, it will be Advertised to the public. He added.

Mr Kashim said whoever is  caught  collecting  monies for employment should be reported to the law enforcement agents for prosecution, however, when the embargo for employment is lifted he will come and inform the public.

The N.C concluded by saying that the main arm of bringing them is to control the rumours and wrong information in public domain about the issue of employment in the Federal Civil Service Commission.

 

There were no emerging issues for SERVICOM to attend to.

 

Mrs Henrietta  Okokon.

Public Awareness Manager.

 

Highlight and Matters arising from Episode 207 of the SERVICOM Help Desk Radio Programme

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The Episode 207 of the SERVICOM help desk Radio programme held on the 14th of March 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The N.C intervened in a case of a complainant (Mrs Bolama) who had issues with her result from the Former Federal University of Technology Yola, now known as Adamawa State University of Technology.  She asked the NUC to look into the matter and also asked her to write to the SERVICOM Office to take it up. The N.C added that the SERVICOM OFFICE will write to N.U.C   inviting them to the Help Desk Radio programme to enlighten Nigerians on what they do and to add value to their operations.

The Public Awareness Manager spoke on the Topic; Entrenching the Culture of Service Excellence the Work Place (in our MDA’s)  she  said culture of Excellence is doing the Right thing when no one is watching you and providing a quality service no matter your designation in that organisation. She added that for the CEO to let the employee know the Vision, Mission and Values of the organisation they work in is also a Culture of Excellence.

In achieving this, you must create capacity and structure that will empower the employees to be focused and understand the Vision of the Organisation and also having a service Charter that spells out what the Organisation clearly does, the Awareness Manager said.

High performance should be nurtured through Team work, Encouragement and Awards of officers and instilling of Innovation in the work place for better performance and productiveness .

 

There were no emerging issues for SERVICOM to attend to

 

Mrs Henrietta  Okokon.

Public Awareness Manager.