Highlight and Matters arising from Episode 186 of the SERVICOM Help Desk Radio Programme.

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The Episode 186 of the SERVICOM help desk Radio programme held on the 26th of July 2022, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta Okokon of  the Public Awareness Unit where in the studio to discuss service delivery issues. The NC started by encouraging service providers and service takers to engage so that we can all celebrate.

She advised service takers to let out information on their service delivery process and at the end of the year any MDA that performs better will be celebrated.

 

There were no other emerging issues for SERVICOM to attend to

Highlight and Matters arising from Episode 185 of the SERVICOM Help Desk Radio Programme.

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The Episode 185 of the SERVICOM help desk Radio programme held on the 19th of July 2022, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta Okokon of  the Public Awareness Unit where in the studio to discuss service improvement. The NC  thanked the Ordinary President for the improvement recorded so far using his platform, she added that the Government has put service in place to serve the Citizens, she therefore encourage them not to walk away when they experience service failure but speak out.

The NC said the SERVICOM Office Presidency has organised a meeting with Nodal Officers from different MDA’s to come and present their Quarterly Report in other for us to track performance to improve and add value to the service delivery process of our Country.

 

There were no other emerging issues for SERVICOM to attend to

Highlight and Matters arising from Episode 184 of the SERVICOM Help Desk Radio Programme.

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The Episode 184 of the SERVICOM help desk Radio programme held on the 5th of July 2022, the National Coordinator, Mrs Nnenna  Akajemeli  was Represented by  Mr Tony  Ochelebe  of  the Public Awareness Unit in the studio to discuss service delivery issues.

However, due to pressing issues in the Studio, he was not opportuned to speak on the service delivery issues.

 

There were no other emerging issues for SERVICOM to attend to

Highlight and Matters arising from Episode 182 of the SERVICOM Help Desk Radio Programme.

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The Episode 182 of the SERVICOM help desk Radio programme held on the 21st of June 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio to discuss service improvement.

However, due to pressing issues in the Studio, they were not opportune  to speak.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 179 of the SERVICOM Help Desk Radio Programme.

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The Episode 179 of the SERVICOM help desk Radio programme held on the 31th of May 2022, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta Okokon the Public Awareness Unit where in the studio to discuss service improvement. The NC reacted to the issues raised by two complainants on Medical ground concerning the death of his wife and the lost of a Leg of one of the complainants in the studio due to negligence and unprofessional conduct of a Doctor and Hospital.

She said the Medical and Dental Council of Nigeria will be engaged by SERVICOM to look into the matter and proffer solution to avoid future occurrences as best and professional practices were not observed in handling the patients concerned and promised to subsequently  give update on the issue.

 

There were no other emerging issues for SERVICOM to attend to

Highlight and Matters arising from Episode 175 of the SERVICOM Help Desk Radio Programme.

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The Episode 175 of the SERVICOM help desk Radio programme held on the 19th of April 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio to discuss service improvement. The NC briefly spoke and concur with the Ordinary President on the issue of Domestic Violence and said there are lots of gaps and leakage in some family and urge Religious bodies and NGO’s to sensitize the public on the damaging effect of it, there are also good example families that work well and should be emulated, she add.

The NC spoke on the topic ‘’Accountability and Responsibility’’ this means taking decision, living by your decision and owning that decision and when people criticize or suggest improvement in your MDA, Hospitals, Schools or Security architecture, we must take responsibility for service delivery to serve the people.

Accountability and Responsibility promote a culture of excellence in work place where Government has officers to work and will enhance effective service delivery for the betterment of all, she concluded.

 

There were no emerging issues for SERVICOM  to attend to

 

Highlight and Matters arising from Episode 174 of the SERVICOM Help Desk Radio Programme.

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The Episode 174 of the SERVICOM help desk Radio programme held on the 12th of April 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio to discuss service improvement.

However, due to pressing issues in the Studio, they were not  opportune  to speak.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Photos from the recently concluded SERVICOM breakfast meeting with Ministries, Departments, and Agencies (Phase two)

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SERVICOM PRESENTS COMPLIANCE EVALUATION REPORTS TO NATIONAL BOARD FOR TECHNICAL EDUCATION

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The National Coordinator/CEO SERVICOM Mrs. Nnenna Akajemeli has presented the SERVICOM Compliance Evaluation Reports of 23 selected Federal Polytechnics in Nigeria to the National Board for Technical Education (NBTE).

The report was formally presented to the Executive Secretary of the Board, Prof. Idris Muhammad Bugaje at the NBTE Liaison Office in Abuja on the 5th of July, 2022.

According to her, the overall objective of the SERVICOM Compliance Evaluation is to ensure citizens focused Service Delivery in Ministries, Departments and Agencies (MDAs), identify gaps in Service Delivery and make recommendations to the NBTE (Federal Polytechnics) to improve customer satisfaction and accountability.

Mrs. Akajemeli also highlighted that, the mandate of Federal Polytechnics in Nigeria is to train Technologists, Technicians and management skills in courses leading to the awards of certificates.

She informed the Board that the Polytechnics were established to promote vocational education and training, technology transfer as well as skills development to enhance the socio-economic advancement of the country.

The SERVICOM Boss stated that twenty-three (23) out of the 37 Federal Polytechnics were selected for assessment of their evaluation compliance with the SERVICOM Index, and that evidence was gathered at the service windows evaluated through customer interviews, discussions with management, staff and partners, review of key documents, desk research and general observations.

Findings revealed in the report indicated that trainings for staff are inadequate, Service Charters are obsolete, funds are released late, Poor Staff Attitude and Slow response to students’ complaints.

Nevertheless, some polytechnics have introduced online platform where students can apply for their transcripts and get them in record time and have made provision for solar-powered boreholes for constant water supply within the polytechnic community.

While speaking on the strengths and weaknesses of the various Polytechnics, the National Coordinator added that, the SERVICOM Compliance evaluation was based on five (5) driver(s) which include the service delivery, timeliness, information, professionalism and staff attitude.

Mrs. Akajemeli further urged the management of the NBTE to ensure that Service Charter is produced by all Federal Polytechnics while those with obsolete Charters should be reviewed to contain key services provided and service standards which would bring about improvement.

In her words, ‘’ it is our belief that service windows concerned would ensure continuous improvement on the quality of service delivered to their customers when the recommendations contained in these reports are truly implemented’’ she noted.

Prof. Idris Muhammad Bugaje said his organization is very much at home with SERVICOM and expressed willingness to comply with SERVICOM’s standards and implement recommendations made in the reports.

Bugaje appealed to President Muhammadu Buhari and the Head of Civil Service of the Federation, Mrs. Folashade Yemi-Esan to grant the Polytechnic special waivers to enable them employ more lecturers to bridge the shortfall in manpower.