The National Coordinator / CEO SERVICOM, Mrs. Nnenna Akajemeli has advocated for performance improvements culture and citizen- centered service delivery in MDAs that would promote transparency and accountability in MDAs service wide.
This advocacy was made when the SERV ICOM Office recently hosted Nodal/ Focal Officers from various Ministerial SERVICOM Units (MSUs) under her purview to her third quarter breakfast meeting to showcase and present their third quarter Compliance reports in line with their yearly work plan in line with SERVICOM’s reporting templates and set standards.
In her opening remarks the National Coordinator appreciated all the Nodal / Focal Officers present and encouraged them to develop a culture of continuous performance improvements in their service windows across board.
According to her the task ahead is to give paper presentations that would be scored based on progress reports of their work plan, charter performance, complaints resolutions, customer surveys and professionalism as stipulated on the reporting templates.
At the end of the meeting the coordinator observed that some MDAs need to proactively come up with new innovations and initiatives that would enhance improved service performances in MDAs and make them stand out in their various in their various service delivery windows.
She further advised them to identify gaps, engage more with their stakeholders and develop tools and instruments such as questionnaires that can be used to gather information /feedbacks by service takers that would help in improving services.
She said “by these engagements citizens’ lives would be touched through various communication channels would in turn showcase their brands, services and products to all their service takers.”
The Coordinator encouraged MDAs to work out modalities and strategies that are best suitable for them to deliver efficient and effective services in a fairly, timely transparently and accountably to Nigerians.
She tasked all Nodal / Focal Officers from various MDAs serve as the eye and the ears of Management and Stakeholders and also lead by example by exhibiting virtues of honesty, fairness timeliness and hard work in the course of delivering services to their various customers.
Mrs. Akajemeli, stated that Service delivery is the Customer Service arm of the Government hence the need for all Nodal Officers to that customers’ satisfaction is paramount wherever services are rendered to service- takers who are the customers.
She informed the Officers that at the end of the breakfast meeting reports and the scores would be sent to the various CEO ‘s of the various MDAs as Scorecards to keep them abreast of the activities and drive of the SERVICOM Units.
The Coordinator reiterated that the purpose of this administration is to create Customer satisfaction through the quality of services rendered to all Nigerians and that all hands must be on deck to achieve this mantra. Hence the need for the Nodal officers to effectively utilize and harness these opportunities given.
Public Awareness Manager