The National Coordinator/Chief Executive Officer SERVICOM, Presidency, Mrs Nnenna Akajemeli has inaugurated and sensitized the Parastatal SERVICOM Unit (PSU) of the National Institute for Policy and Strategic Studies (NIPSS), kuru, Plateau State over the weekend
In her opening address, she stated that the inauguration of the Parastatal SERVICOM Unit (PSU) will mark critical steps in sustaining the Service Delivery Initiative in NIPSS.
According to the Coordinator, it is important to note the efforts Management of the institute is to entrench the culture of continuous improvement in the quality Service Delivery in a fairly, timely, and efficient manner of rendering services to Nigerians.
She also stated that SERVICOM as an initiative of the Federal Government is invented to promote effective and efficient Service Delivery in MDA’s to ensure customer satisfaction and manage the performance-expectation gap between Government and Citizens.
According to her, our mandate is to coordinate efforts of MDA’s to develop and implement quality Service Charters and carry out independent surveys on customer satisfaction on public Services. She said that SERVICOM’s focus is on the quality of contact between Service Providers (NIPSS) and Service Takers (Citizens).
Akajemeli further reminded the officers that part of the work schedules of in NIPSS is to conduct seminars, workshops, and other action-oriented programs for leaders and potential leaders in the public service and private sector. With a view to conduct courses for top-level policymakers and executors drawn from different sectors of the country in order to expand their outlook and perspectives.
The main purpose for which the Government set – up this institution she said, is to improve quality of lives of the citizens, by rendering focused policy making that are citizens- centered. She called on the staff of NIPSS to be fully conscious of the fact that they are also citizens and the life blood of the institute.
Hence, the need to recognize that improving the quality of staff of the Institute in terms of professionalism is no longer a choice.
She called on all officers’ hands to be on deck for the institute to its achieve its vision: which is “to build NIPSS to be the Apex Centre for policy, research and reflection for a better Nigeria and human society”, she added.
In his welcome address, the Acting Director General, National Institute for Policy and Strategic Studies (NIPSS), General Chukwuemeka Udaya (Rtd), represented by Professor Pam Dung Sha, informed the Coordinator that the Institute is running with a theme “getting things done well”.
He stated that ‘’ we cannot get things done without the input from the SERVICOM Office, who have crafted that all citizens in this country have the right to be served right’’
He further pledged Managements’ commitment to embrace the culture of service excellence, by rendering quality and efficient services in all the Service Departments of the Institute.