Highlight and Matters arising from Episode 126 of the SERVICOM Help Desk Radio Programme.

The Episode 126 of the SERVICOM Help desk Radio Programme held on the 2nd of March 2021. The National Coordinator/Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli  and  the Public Awareness Manager, Mrs Henrietta  Okokon were in the studio, the  NC thanked  Brekete Family  and commented on the biting issue of Fuel Scarcity in the country and said that it is a service failure on the part of the Department of Petroleum Resources (DPR), Nigerians therefore demand an explanation and expect improvement because some fuel stations are selling at a higher prices and a lot of man hour is been lost.

Today we came to talk about the Importance of Information the NC said, when we give out information it will help to build trust, improve relationships, business enhancement  and  productivity, she therefore used the medium to call on DPR to give out information concerning the present situation.

Mr Indaba Adams Usman, the DPR SERVICOM Unit officer in the office of the Director responded through a call and said that current situation is an artificial scarcity and that their Men are on the field to check and monitor the various Fuel Stations, if anyone is found liable they will penalise or shut them down and if necessary revoke their Licences.

 

There were no issues needing SERVICOM’s follow up.

 

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 137 of the SERVICOM Help Desk Radio Programme.

The Episode 137 of the SERVICOM help desk Radio programme held on the 18th of May 2021,Mrs  Ngozi Akinbodewa, a Team Leader  in the Operations  Unit and  Mr Tony  Ochelebe  of  the Public Awareness Unit  where in the Studio to discuss effective service delivery issues with Nigerians.

Mrs Ngozi spoke on Effective Complaints Handling and its Impact on the life of the Citizens  and said people have been walking away from Brekete Family happy because their complaint are been resolve and that is what we want to see in SERVICOM office. Complaints comes in a way to help service providers improve on their services, do not see complainants as problematic but critical friends that are given you free consultancy she said.

When you satisfy a complainant, you have found for yourself a loyal friend for life, a customer can go out and tell about a hundred people when their  complaints are resolved, therefore we in the  SERVICOM office are happy when complaint are resolved because it will lead to a better Nigeria.

 

There was no emerging  issues  for SERVICOM to handle or attend to.

 

Mrs Henrietta Okokon

Public Awareness Manager.

OKUNADE SOLOMON KAYODE

Mr. Okunade Solomon Kayode Is the Head of Accounts unit SERVICOM Office, presidency and a native of Tede in Atisbo Local Government Area of Oyo state who was born in the year 1961.

He started his Educational Career from Baptist primary school Tede, Oyo state where he obtained his First School Leaving Certificate (1969-1974).

He went further to Government College Ibadan where he obtained his WAEC, GCE- O level Secondary school Certificate (1978-1982).

Mr Okunade S. Kayode studied at the Polytechnic Ibadan for his National Certificate in Education technical, NCE {Mathematics & statistics) 1984 to 1986. He later gained admission into the University of Lagos where he obtained his BSC in Accounting between 1994 and 1998.

He also moved to pursue his Master in Business Administration (MBA) at The Ahmadu Bello University (ABU), Zaria (2010).

He worked briefly in the Consolidated Department of the Office of the Accountant- General of the Federation between 2000 and 2002.

However he was posted as a Senior Project Accountant to National Agency for the control of Aids {NACA).

In December 2010, he was posted to the Office of The Head of Civil Service of The Federation and later to the Nigeria Police Force Plateau state Command Jos, as Head of Internal Audit Unit (2014-2018).

He is happily married with wife and three children.

Ternenge Nyipira

Ternenge Nyipira is a Team Lead in SERVICOM Office. Prior to her present appointment, she was a Senior News Editor with Federal Radio Corporation of Nigeria (FRCN), Abuja National Station.

She is a graduate of Mass Communication from Benue State University.

She has attended several workshops and trainings which include:

  • Basic Journalism and Presentation skills
  • Conducting Index Evaluation and Post Evaluation Procedures (Atos Consulting) 2006;
  • Train the Trainer – Facilitation skills 2007;
  • Management Essentials (Chartered Management Institute, UK) 2008;
  • Basic MANDEV from Centre for Management Development (CMD) 2017 and
  • Freedom of Information Act 2019.MY PROFILE FOR SERVICOM WEBSITE

Ternenge Nyipira is a Team Lead in SERVICOM Office. Prior to her present appointment, she was a Senior News Editor with Federal Radio Corporation of Nigeria (FRCN), Abuja National Station.

She is a graduate of Mass Communication from Benue State University.

She has attended several workshops and trainings which include:

  • Basic Journalism and Presentation skills
  • Conducting Index Evaluation and Post Evaluation Procedures (Atos Consulting) 2006;
  • Train the Trainer – Facilitation skills 2007;
  • Management Essentials (Chartered Management Institute, UK) 2008;
  • Basic MANDEV from Centre for Management Development (CMD) 2017 and
  • Freedom of Information Act 2019.

Ngozi Akinbodewa

Mrs. Akinbodewa Ngozi Jessinta is currently the Team Leader B in the SERVICOM Office, Presidency,  Abuja. Prior to her appointment as the  Team Leaderr B she was was an Assistant Team Leader in the Operations Unit of the Office where she worked as a service delivery consultant to Ministries Departments and Agencies s within her […]

SERVICOM BILL