About Servicom

SERVICOM is an acronym for Service Compact with All Nigerians . It was established in 2004 as the outcome of a Three-day Special Presidential Retreat on Service Delivery with the President, Ministers, Special Advisers, Presidential Aides and Chief Executives of major Extra-ministerial Departments and Parastatals.

It is an initiative of the Federal Government of Nigeria conceived to promote effective and efficient service delivery in MDAs to ensure customer satisfaction and to manage the performance-expectation gap between Government and citizens as well as other members of the public, on issues of service delivery.

SERVICOM equally gives the public the right to demand good services as contained in MDAs’ Service Charter, One of its goals is to ensure that service takers understand their rights to public services, the service standards they should expect and how to demand for that service or speak up where it is deficient or lacking.

SERVICOM, is a solemn compact as well as an institutional mechanism conceptualized to fight against service failure by ensuring that organs of government in Nigeria deliver to citizens and other residents in the country, the services to which they are entitled to.

SERVICOM operates through a network of Ministerial SERVICOM Units (MSUs) established in all MDAs to refocus every institution in the public service towards better service delivery and supports these MSUs to write up Service Charters, establish Complaints Systems at service front-lines as well as develop Service Improvement Plans.


To Improve Citizen Satisfaction By Promoting Service Excellence In Public Services


To be the Foremost Change Agent for Service Excellence


  1. To Coordinate efforts by Ministries, Departments & Agencies (MDAs) to formulate and implement service charters in MDAs
  2.  Regularly monitor and report to his Excellency, the President on the progress made by each of the Ministries and Agencies in performing their obligations under this charter
  3. To carry out independent surveys of the services provided to citizens by the MDAS, their adequacy, their timeliness, customer satisfaction and widely publicize the results to keep citizens fully informed
  4. To heighten public awareness of the damaging effects of service failure to the Nigerian society and social structures
  5.     To promote attitudes by which citizens would recognize the need to challenge service failure as their civil rights as well as responsibility; and
  6. To build capacity of public servants to deliver excellent services by promoting best practice in service delivery.


  1. Excellence: We are dedicated to giving the best and world class service achieving excellence
  2. Integrity: We act with honesty and integrity, not compromising the truth
  3. Accountability: We accept our individual and team responsibilities.
  4. Efficiency: Being efficient & effective in our approach to improving service delivery
  5. Commitment: To service that impacts lives of the citizens.


  1. Affirmation of commitment to the service of the Nigerian nation.
  2. Conviction that Nigeria can only realise its full potential if citizens receive prompt and efficient services from the state.
  3. Consideration of the needs and rights of all Nigerians to enjoy social and economic advancement.
  4. Dedication to deliver services to which citizens are entitled timely, fairly, honestly, effectively & transparently.