Radio Shows

Highlight and Matters arising from Episode 221 of the SERVICOM Help Desk Radio Programme.

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The Episode 221 of the SERVICOM help desk Radio programme held on the 4th of July 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  was  in the studio.

The N.C thanked the Brekete Family and said the objective of the programme is to let out information, give update, engage and give feedback  thereby  making providers to connect with those taking service in there MDA.

Some MDA’s now render services online she added, and this is why  we facilitate the relationship so that the essence of governance can be realised. She advised Citizens to insist that they are served right at any service point and when this done, even the Customers will help broadcast the pro-active image of that service giver.

The N.C also encourage service takers to commend the service providers when they are well served and not just to complain when it’s otherwise, she also advised Citizens to reach out to the SERVICOM Office through our social media handles and phone numbers in case the experience service failure and when we engage and connect with each other  it will bring about improvement in the service delivery process of our Nation.

Every quarter we call on MDA’s to come and give their service delivery and improvement plan to their customers and by the end of the year we reward outstanding performing ones and their CEO’s thereby encouraging healthy competition among s that will lead to service improvement, she concluded.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon.

Public Awareness Manager.

 

Highlight and Matters arising from Episode 220 of the SERVICOM Help Desk Radio Programme.

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The Episode 220 of the SERVICOM help desk Radio programme held on the 27th of June 2023, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The N.C thanked the Brekete Family and advised customers not walk away but challenge the service failure because those on that seat are meant to provide services to them. SERVICOM is the customer service and the front desk in all MDA’s therefore should be approached.

She handed over to the Public Awareness Manager who spoke on the Topic- Strategies to Improve Customer Satisfaction in MDA’s, she said customer satisfaction is the measurement of how happy your customers are for product and services rendered to them and how it meets their expectations. The flexibility of your services and  feedback  play a vital role in improving customers satisfaction, she added.

The Awareness Manager said communication is key in service delivery and making customer satisfied should be a top priority of every service giver in MDA’s and one of the things we do in SERVICOM Office is organising Quarterly Breakfast meeting for MDA’s to tell us how they render their services to customers both the internal and external ones.

She advised MDA’s to invest in the training of their front-line Desk officers in other to render professional service and do it with empathy, value the customer and socialise with them by creating customer community in service delivery.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon.

Public Awareness Manager.

: Highlight and Matters arising from Episode 219 of the SERVICOM Help Desk Radio Programme.

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The Episode 219 of the SERVICOM help desk Radio programme held on the 20th of June 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The N.C thanked the Brekete Family and said the programme has added value to the service delivery process by raising confidence and trust of citizens and connect Government to the people. She spoke on the Topic ‘’How to Challenge Service Failure’’ she described service failure as an expectation not meet when one goes to receive service in a Hospital, Bank, Airport, School or Government institutions.

She highlighted some of the causes of service failure as inadequate funding, lack of adequate information and when an officer is not at his duty post, she however advised citizens to challenge the service failure and insist they are served right at any service window

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 218 of the SERVICOM Help Desk Radio Programme.

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The Episode 218 of the SERVICOM help desk Radio programme held on the 13th of June 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The N.C thanked the Brekete Family and said the programme has helped in connecting service providers with service takers by driving towards improvement and holding MDA’s accountable in doing what Government ask them to do.  The Topic of  the day was ‘’Delivering Citizen Centred Service Through Customer Feedback’’. The Public Awareness Manager handled the topic and said Customer feedback is the information provided by services takers about their service delivery experiences from service providers about their product and services in a view to review customer’s satisfaction and successes.

Customer feedback is the collection of criticism which may be positive or negative but they are all useful for service providers, she said. Customer’s feedback will guide the improvement of services especially if it’s a negative one. It help MDA’s to know if they are still rendering citizens centred service delivery to their service takers, it also helps in measuring customers satisfaction, customers opinion and customers best experience.

In SERVICOM we administer customer survey form to get information of services through Emails, What Sapp and Twitter, most complainants complaint come through our mail and is forwarded to the terms concerned for necessary action. She said. You can get customer feedback through focus groups like student in the University, digital channels like Instagram, Twitter, Youtube, texting.

In her conclusion, she stated that customer feedback can also come in written, oral formal and informal method.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 217 of the SERVICOM Help Desk Radio Programme

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The Episode 217 of the SERVICOM help desk Radio programme held on the 6th of June 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The N.C congratulated the New Spokes Man of the Nigerian Customs Service and said SERVICOM will further connect with them to add value and improve services for Nigerians. Due to much cases in the studio, she was not opportune to speak on service delivery topics.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 216 of the SERVICOM Help Desk Radio Programme

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The Episode 216 of the SERVICOM help desk Radio programme held on the 23 of May 2023, the Public Awareness Manager, Mrs Henrietta  Okokon  was in the studio.

She responded to the issue of Regulations and casualization in the Banking sector and thanked the Brekete Family programme for given visibility to service delivery initiative across MDA’s in the Nation.

Mrs Henrietta added that the NDIC and CBN are the actual regulators of Banking Operation/Regulations in Nigeria; we will engage them and find a lasting solution to the issues raised.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 215 of the SERVICOM Help Desk Radio Programme.

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The Episode 215 of the SERVICOM help desk Radio programme held on the 16 of May 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio and featured Nigerian Electricity Management Services Agency ( NEMSA)

Engr Ibrahim Haruna, Engr Usman Momoh , Engr Adeolu Tayo, Mrs Amah Maureen and Mrs Mildred Imoquede were all  teams  from NEMSA. Engr Ibrahim Haruna spoke on behalf of the Agency and said NEMSA was established to Police the Power industry to ensure that all technical standard and regulations are complied with for the safety of Life and  property  and We carry out technical inspection and Certification of all categories of Electrical Installations in Nigeria.

We make sure any Electrician carrying out installation of Electric Transformers and House Wiring are Certified and Qualified for that purpose before it is commissioned, Engr Ibrahim said. He adviced the general public that any electrician coming for installation in their Houses must be NEMSA Certified and this can be confirmed from our website which has all the list of Certified  electrician in the Country, he added.

When a Government organisation wants to issue out a contract regarding Electricity project, they must confirm if that company has NEMSA Certification while doing their Bidding process. For Metering, our role is to test the integrity of the Metre, Engr Ibrahim said. He further advised citizens to check their metres at home, if they don’t see NEMSA stamp on it that means it has not gone through their Certification and it can be said to be a fake metre.

Engr Usman  Momoh  said they also inspect cable lines,electrical accidents and look out for damaged or worn-out  electrical installations and Network Monitoring, he further gave out there social media handles and phone number as follows; info@nemsa.gov.ng , 07068681566.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 214 of the SERVICOM Help Desk Radio Programme

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The Episode 214 of the SERVICOM help desk Radio programme held on the 09 of May 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

However, due to pressing issues in the studio they could not speak to the citizens on service delivery issues.

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 213 of the SERVICOM Help Desk Radio Programme

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The Episode 213 of the SERVICOM help desk Radio programme held on the 2nd of May 2023, the National Coordinator, Mrs  Nnenna  Akajemeli   was in the studio.

The N.C spoke on the Topic ‘’Disengagement and the feedback that comes From  it’’ she said feed and updates are crucial aspect of service delivery as this will help to measure the satisfaction level of the customers that came to take service and this will lead to great patronage of the organisation

The N.C urged citizens to look out for contact numbers when they are not satisfied and reach out to SERVICOM, She added that the SERVICOM Office calls Nodal Officers to give Quarterly Report on their activities and how they improve services in their  MDA’s , this Report will be forwarded to their CEO’s after an objective scoring with evidence to see the level of  their service delivery performance and ways of improving it.

Feedback helps an organisation gain trust and increase in visibility, the NC said. SERVICOM collects feedback from internal officers to ensure they are treated right and positioned to deliver service and this will lead to service improvement in the various Ministries Department and Agencies of Government.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.

Highlight and Matters arising from Episode 212 of the SERVICOM Help Desk Radio Programme.

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The Episode 212 of the SERVICOM help desk Radio programme held on the 18th of April 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

However, due to pressing issues in the studio they could not speak to the citizens on service delivery issues.

 

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.