Radio Shows

Highlight and Matters arising from Episode 173 of the SERVICOM Help Desk Radio Programme.

The Episode 173 of the SERVICOM help desk Radio programme held on the 5th of April 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio to discuss service improvement.

However, due to pressing issues in the Studio, they were not opportune  to speak.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 172 of the SERVICOM Help Desk Radio Programme.

The Episode 172 of the SERVICOM help desk Radio programme held on the 29th of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio. The NC advised people to be vigilant were ever they  are working and learn from the work place, she appreciated the Ordinary President and all those rendering services in MDA’s to do more.

Customers should endeavour to complain when they are not satisfied with services rendered so that it can be addressed.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 171 of the SERVICOM Help Desk Radio Programme.

The Episode 171 of the SERVICOM help desk Radio programme held on the 22nd of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio and came along with officers from the Federal Medical Centre Jabi – Abuja. The NC appreciated the Ordinary President and said we collaborate with FMC Jabi to make sure services serve the people as they have embraced innovation and turn around in their service delivery processes.

Dr. Maji Christopher, Nodal Officer SERVICOM FMC Abuja and Nurse Ijeoma Ewu, secretary of SERVICOM FMC Jabi enlightened the public on the improvement in the Hospital. Dr. Christopher said the New Medical Director has come up with a new Mission and Vision statement for the Hospital targeted at making the Hospital a World class Hospital that renders quality service through Team work using cutting edge technology to enhance research and training for effective service delivery.

Federal Medical Centre Jabi – Abuja is a public tertiary Hospital and is building a brand were quality service is guaranteed and to discourage Medical tourism, we now offer a world class service and we were able to do an Open Heart Surgery for a patient that was supposed to travel abroad for the procedure and she has been discharged, the Minister of state Dr. Sen. Mamora had to come and see the patient himself, Dr. Maji Christopher said.

The Hospital through the M.D Prof. Sa’ad  Ahamed  now has a Medical Indigent Fund supported by stakeholders and well spirited individuals to asset poor persons who do not have the resources to care for themselves and we a social welfare unit  to access their status,  Dr. Christopher added.

You can contact us through  this mediums: – 08028264700. Servicomfmcabuja@gmail.com

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 169 of the SERVICOM Help Desk Radio Programme.

The Episode 169 of the SERVICOM help desk Radio programme held on the 8th of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony Ochelebe  of  the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters.

The NC congratulated all Women especially those rendering services in various MDA as they mark the International Women’s Day celebration. The NC spoke on the ‘’Importance of Communication in Service Delivery’’. She stated that Communication is very important and is the life wire of all businesses especially in MDA’s, they should therefore let out information on their services the MDA provides.

Service providers can lose customers if they don’t communicate properly, so good communication is important for businesses to be promoted, the NC said. Communication can be done through various ways like One on One, Radio, Television, website and  flex banners, the information should be very simple and straight forward. When there is adequate information, people would come back and do business with you and this can create relationship, the NC added.

Communication helps to sustain service improvement, resolve issues, helps service takers to make decision, for people running Government business, it is important for you to let out information

 

There were no emerging  issues  for SERVICOM  to attend to

Mrs Henrietta  Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 168 of the SERVICOM Help Desk Radio Programme.

The Episode 168 of the SERVICOM help desk Radio programme held on the 1st of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta Okokon  of  the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters.

There was however no time for the NC to disseminate the service delivery message due to pressing issues in the studio.

 

There were no emerging  issues  for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 167 of the SERVICOM Help Desk Radio Programme.

The Episode 167 of the SERVICOM help desk Radio programme held on the 22nd of February 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta Okokon  of  the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters.

There was however no time for the NC to pass the service delivery message due to pressing issues in the studio.

 

There were no  emerging  issues  for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 162 of the SERVICOM Help Desk Radio Programme

The Episode 162 of the SERVICOM help desk Radio programme held on the 25th of January 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta  of  the Public Awareness Unit where in the studio.

There was however  no  time  to speak on the prepared topic as pressing issues in the Studio took dominance.

 

There were no emerging issues for  SERVICOM  to attend to

Mrs Henrietta  Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 161 of the SERVICOM Help Desk Radio Programme.

The Episode 161 of the SERVICOM help desk Radio programme held on the 18th of January 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta  of  the Public Awareness Unit where in the studio.

There was however no time  to speak on the prepared topic as pressing issues in the Studio took dominance.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 160 of the SERVICOM Help Desk Radio Programme

The Episode 160 of the SERVICOM help desk Radio programme held on the 11th of January 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta  of  the Public Awareness Unit where in the studio for the first time in the New year 2022 to enlighten the Public on service delivery matters.

The NC wished the Ordinary President a Happy New Year and thanked him for institutionalising healthy competition amongst Governors in the country and opening the eyes of the masses to new possibilities by holding service givers more accountable to rendering services they were employed to render.

We will report more of customer service experience this year based on the promises on each MDA service Charter and emphasis on reporting and measuring service experience, she said. The added that this is the year to be more accountable and show more visible and improved customers service.

We have a training Institute that can meet the training needs of each MDA in other to increase their productivity and reduce service failure.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 149 of the SERVICOM Help Desk Radio Programme.

The Episode 149 of the SERVICOM help desk Radio programme held on the 12th of OCT 2021, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters

The NC appreciated various MDA’s even as they celebrate their customer service week and the Ordinary President for the partnership. She spoke on the ‘’Importance Customer Service’’ and said we do Government business from Government office, we  should  therefore treat them Professionally  and with sensitivity.

In these season of Customer Service week, when you don’t get customers, it’s a warning sign that your services are not good enough, the NC said. We appreciate as many that have gone the extra mile in delivering services and making customers getting value for their money. She added that stakeholders should be patiently attended to with respect, friendliness since some of the come in with much pains and these will reduce the burden they came in with.

Trainings are organised for officers and the essence is to add value and become better in what they do, the NC said. We have a SERVICOM  INSTITUTE  that train officers in different capacity and when they come, we training them according to the service delivery needs of their organisation.

 

 

There were no  emerging  issues  for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.