The Episode 221 of the SERVICOM help desk Radio programme held on the 4th of July 2023, the National Coordinator, Mrs Nnenna Akajemeli was in the studio.
The N.C thanked the Brekete Family and said the objective of the programme is to let out information, give update, engage and give feedback thereby making providers to connect with those taking service in there MDA.
Some MDA’s now render services online she added, and this is why we facilitate the relationship so that the essence of governance can be realised. She advised Citizens to insist that they are served right at any service point and when this done, even the Customers will help broadcast the pro-active image of that service giver.
The N.C also encourage service takers to commend the service providers when they are well served and not just to complain when it’s otherwise, she also advised Citizens to reach out to the SERVICOM Office through our social media handles and phone numbers in case the experience service failure and when we engage and connect with each other it will bring about improvement in the service delivery process of our Nation.
Every quarter we call on MDA’s to come and give their service delivery and improvement plan to their customers and by the end of the year we reward outstanding performing ones and their CEO’s thereby encouraging healthy competition among s that will lead to service improvement, she concluded.
There were no emerging issues for SERVICOM to attend to.
Mrs Henrietta Okokon.
Public Awareness Manager.