The Episode 223 of the SERVICOM help desk Radio programme held on the 6th of February 2024, the National Coordinator, Mrs  Nnenna  Akajemeli   and Public Awareness Manager, Mrs Henrietta Okokon  was  in the studio.

The N.C thanked the Ordinary President and  Brekete Family  for the services they render to the public and said ‘’the essence of the Help Desk Program is to let out information to the public and how to get good service to which they are entitled to thereby facilitating engagement with them.

The SERVICOM OFFICE has good plan for the year and has pen down about 11-15 activities to carry out with the help of SERVICOM management and improve on what we have been doing. She said. We will speak on areas of improvement we had last year and bring in some the staff that worked on the various improvement to tell the public how it was achieved, she added.

The N.C highlighted key areas that will be discussed  in our subsequent appearance as regarding areas that needs improvement in Ministries, Department and Agency of Government in citizens engagement for effective service delivery , Evaluations and Findings, Strength and weaknesses and improvement that will touch the lives of Nigerians.

The aim of all this improvement is to be tied to the Renewed Hope Agenda of Mr. President in improving the quality of lives of the citizens through quality service, Open Government Partnership, (OGP), Service Charter which spells the services an organisation renders, celebration of the Customer Service week to encourage service providers and finally the End of the Year and Award Giving Ceremony to celebrate MDA’s that has done well, the N.C said.

The N.C thanked everyone and said we do not take the opportunity for granted.

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon

Public Awareness Manager.

The Episode 224 of the SERVICOM help desk Radio programme held on the 13th of February 2024, the National Coordinator, Mrs  Nnenna  Akajemeli   and Public Awareness Manager, Mrs Henrietta Okokon  was  in the studio.

The N.C Congratulated  the Ordinary President and  Brekete Family  on their Anniversary  and the Celebration of the World Radio Day. She said the purpose of our coming is to make service delivery a national discuss in Nigeria.

The Public Awareness Manager, Mrs Henrietta Okokon  also lend her voice in Congratulating the Ordinary President and entire BREKETE FAMILY on their 7^th Anniversary in their present location, she spoke on the Topic ‘’AWARD CEREMONY’’. And said the essence is to encourage those MDA’s and Officers that have done well.

SERVICOM  encourages  MDA’s  to  Reward  and  Celebrate those who give delightsome service to Nigerians, Mrs Henrietta said. We started celebrating MDA’s and NODAL OFFICERS who met and  exceeded  customers  expectations  since year 2007. We do this to reward  those  who have done well and  the essence is to encourage healthy competition in MDA’s, entrench efficiency in MDA’s and  service excellence. She added.

This ceremony boost the moral of Nodal Officers to do more by increasing their productivity and create a healthy competition among Council Members when we meet for our Quarterly Breakfast Meetings, the selection process is done using our check list, Mrs Henrietta said.

We recognise the partnership we have with the Media and also Award them for their unbiased reportage of our  SERVICOM activities for citizens to know what we do and to hold Government more accountable to the citizens. She concluded.

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon

Public Awareness Manager.

The Episode 222 of the SERVICOM help desk Radio programme held on the 30th of January 2024, the National Coordinator, Mrs  Nnenna  Akajemeli   and Public Awareness Manager, Mrs Henrietta Okokon  was  in the studio.

The N.C thanked the Ordinary President and  Brekete Family  for the services they render to the public.

However, there were not  opportuned  to speak on service delivery issues due pertinent   issues in the studio. This is after a long absence from the studio due to the demise of the Husband of National Coordinator, Mrs  Nnenna  Akajemeli   which happened on the 6^th of July 2023.

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon.

Public Awareness Manager.

The Episode 220 of the SERVICOM help desk Radio programme held on the 27th of June 2023, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The N.C thanked the Brekete Family and advised customers not walk away but challenge the service failure because those on that seat are meant to provide services to them. SERVICOM is the customer service and the front desk in all MDA’s therefore should be approached.

She handed over to the Public Awareness Manager who spoke on the Topic- Strategies to Improve Customer Satisfaction in MDA’s, she said customer satisfaction is the measurement of how happy your customers are for product and services rendered to them and how it meets their expectations. The flexibility of your services and  feedback  play a vital role in improving customers satisfaction, she added.

The Awareness Manager said communication is key in service delivery and making customer satisfied should be a top priority of every service giver in MDA’s and one of the things we do in SERVICOM Office is organising Quarterly Breakfast meeting for MDA’s to tell us how they render their services to customers both the internal and external ones.

She advised MDA’s to invest in the training of their front-line Desk officers in other to render professional service and do it with empathy, value the customer and socialise with them by creating customer community in service delivery.

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon.

Public Awareness Manager.