HIGHLIGHT OF EPISODE 37 OF THE SERVICOM HELP DESK RADIO PROGRAMME

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Episode 37 of the SERVICOM Help Desk Radio Programme held on the 30th October 2018 and it featured the Federal Road Safety Corps (FRSC).

After the necessary introductions the National Coordinator/Chief Executive of SERVICOM Mrs Nnenna Akajemeli, said FRSC was brought to the studio to enlighten Nigerians and the general public on issues bordering on their safety on the road.

The FRSC comprised Mr. Jonah Agu- (OGA DRIVER) representing the Corps Marshal, James Mbatse, Nodal Officer, Yemi Sokumbi, Head of Driver’s License, Joseph Udom, Complaints Desk Officer  and Jamalodin Sulaiman Ukashat of Public Education Department.

Mr Jonah said responsibilities of the Corps include informing citizens on how to use the road and carrying out road audit, explaining that the corps works and consults with many agencies and the private organisation in realising its mandate.

He reiterated the need for drivers to have their driver’s license, and noted that while the Corps produces number plates, it is only the V.I.O that has the mandate to issue them to applicants.

Mr. Jonah said the FRSC rescues passengers in the event of accidents and calls the Police if the passengers are burnt beyond recognition, adding that village heads of the communities where the accident occurred are also contacted for their consent before burial. Next of Kin of victims, according to him, are also contacted through the vehicle manifest.

Mr James Mbatse said FRSC prevents accident and when it happens and people are burnt beyond recognition, they make wide consultation and don’t just rush to bury the victims. Based on the reported Peace Mass Transporter’s incidence, he said the Corps was still investigating the matter and disciplinary measures would be taken.

One Hajiya Rabi Abubakar lodged a complaint against the FRSC that her vehicle was impounded and alleged that the situation had led to the collapse of a bakery business she invested ten million naira on.

Mr Jonah said that even though government actually asked that speed limiter be installed in commercial vehicles to avoid over speeding and eventual accident; the matter will be investigated and resolved.

The N.C promised to send her staff along with the Road Safety team to the FRSC headquarters to have the matter looked into. She also thanked the Ordinary President and encouraged citizens to speak out when they experience service failure and ask for a SERVICOM unit in that MDA.

EPISODE 36 OF THE SERVICOM HELP DESK RADIO PROGRAMME.

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The SERVICOM Help Desk Radio Programme held on the 30/10/18 featured the Federal Road Safety Corps (FRSC). The aim was to enlighten Nigerians on road safety issues. After the introduction of the National Coordinator/Chief Executive of SERVICOM Mrs Nnenna Akajemeli, she asked the FRSC team to introduce themselves. Jonah Agu- (OGA DRIVER) representing the Corps Marshal, James Mbatse, Nodal Officer, Yemi Sokumbi, Head of Driver’s License, Joseph Udom, Complaints Desk Officer  and Jamalodin Sulaiman Ukashat of Public Education Department.

Mr Jonah said while it is important for drivers to have their driver’s license, the Corps produces number plates but are not authorised to issue same.  The V.I.O he said has the mandate to do so, and driver can only go to the Corps for capturing.

Enumerating some of the key responsibilities of the Corps, Mr. Jonah said the FRSC sensitizes citizens on how to use the road, rescues passengers in the event of accident and calls the Police if the passengers are burnt beyond recognition, village heads of the communities where the accident occurred are contacted for their consent before burial. Next of Kin of victims are also contacted through the manifest.

Apart from conducting road audit, he further said the Corps works in collaboration with every other agency and private organisation.

Mr James Mbatse said FRSC prevents accident and when it happens and people are burnt beyond recognition, they make wide consultation and don’t just rush to bury the victims. Based on the Peace Mass incidence, he said the Corps was still investigating the matter and disciplinary measures will be taken.

The N.C said she will go and meet the Corps Marshal   to know the outcome of the investigation.

One Hajiya Rabi Abubakar lodged a complaint against the FRSC that her vehicle was impounded and that had led to the collapse of a bakery business she invested ten million naira (10, 000, 000) only.

Mr Jonah said that even though government actually asked that speed limiter be installed in commercial vehicles to avoid over speeding that will lead to accident; they will investigate the matter and resolve it.

The N.C promised to send her staff along with the Road Safety team to the FRSC headquarters to have the matter resolved. She also thanked the ordinary president and encouraged citizens to speak out when they experience service failure and ask for a SERVICOM unit in that MDA.

HIGHLIGHT OF EPISODE 35 OF THE SERVICOM HELP DESK PROGRAMME

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Episode 35 of the SERVICOM Help Desk Radio Programme held on 23rd October 2018 and featured a Team form the Independent National Electoral Commission (INEC) as guests to enlighten the general public on service delivery issues in the Commission and voters’ participation in the 2019 general elections in the country.

The National Coordinator and Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli  appreciated the partnership between SERVICOM Office and the Brekete Family, saying that the partnership has continued to yield results with increased constructive engagement between service takers and service providers in the Ministries, Departments and Agencies of Government through which many complaints have been resolved.

The SERVICOM Nodal officer for INEC Mrs. Olaide Okongai noted that the citizens have to be 18yrs of age before you can vote and advised those whose names do not appear on the voters register despite having been registered to send a text to 08171646879. She also gave the website address of the commission as www.inecnigeria.org

Deputy Director Publicity for INEC, Mr. Aliyu Bello emphasized the importance of the Permanent Voter Card (P.V.C) and urged citizens to protect it, explaining however that the continues voters registration ended on August 31st 2018, to allow for adequate preparation ahead of the fourth coming election.

“When a card (PVC) is missing, burnt or stolen, visit our various centres and lodge a complaint, if a card is faded our machines can still read it”, he said.

Mr. Aliyu who explained that voters are considered very important on any election day, urged all bonafide voters to come out in mass with their P.V.Cs to get accredited and cast their vote, assuring that the delay in taking election materials to various centres will drastically reduce in the 2019 election,  “every vote will count”, he further reassured.

The Anchor of the Programme, Ahmad Isah, suggested to INEC to collaborate with NCC for a short code so that citizens can reach them easily in case of any issue, he also raised concern over inability of Prisoners to cast vote to which the INEC Team noted as welcome feedback that would come to bear in future innovations.

HIGHLIGHT OF EPISODE 34 OF THE SERVICOM  HELP DESK RADIO PROGRAMME

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Episode 34 of the SERVICOM Help Desk Radio programme held on the 16th October 2018 and  featured a Deputy Team Leader in the SERVICOM Office,  Mrs..Stella  Benson  who enlightened the public on how to handle difficult customers for effective  service  delivery.

The National Coordinator and Chief Executive Officer of SERVICOM, Mrs Nnenna  Akajemeli in her introductory comments, appreciated both service takers and service givers for their inputs that have kept the programme going with recorded impacts.

Mrs. Stella Benson noted in her discussion that customers are citizens that go to MDAs to get services, adding that there are two major types of customers which are internal and external. She said internal customers are the staff of any particular organisation while the external customers are the general public who come in different shapes, sizes, religion and culture to receive service from MDAs.

Explaining further she said “difficult customers are inevitable in any service window and it is duty of service givers to know how to handle them, It is important we treat them well and help them overcome their state of anxiety or fear”.

“Difficult customers are the ones that are difficult to please; they like to bend the rules. Service providers in MDAs should listen to such customers, empathize with them, use words like sorry and please and assure them  that their complaint will be resolved”, She said.

Mrs Benson noted that there are also challenges when customers do not follow processes and laid down rules, and appealed to MDAs to employ multiple means of communicating useful information to customers such as sign languages for the deaf and making announcements in local dialect for customers who are not too lettered.

“Customers like to know when their complaint can be solved, when their correspondence will be attended to, they would also be happy when there are directional signs to guide them in office premises”, she added.

HIGHLIGHT EPISODE 33 OF THE SERVICOM  HELP DESK RADIO  PROGRAMME

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Episode 33 of the SERVICOM Help Desk Radio Programme held on 9th October 2018 and was  focused on the National Agency for the Prohibition of Trafficking in Persons (NAPTIP) with major discussion  on issues bordering on human Trafficking.

The National Coordinator of SERVICOM, Mrs. Nnenna Akajemmeli while introducing the discussion for the day, noted that the SERVICOM Office has been able to constructively engage service providers and service takers through the SERVICOM Help Desk, a development that has caused many citizens to appreciate Government Agencies.

The Director Public Enlightenment  who led the NAPTIP Team said the Agency was established  to fight against human trafficking, child labour, battering ,forced labour, and sexual violence.

Reacting on allegation of rampant trafficking of young girls through Abuja and Lagos Airports to other countries like Saudi Arabia, a Director from NAPTIP said the Agency was constrained in extending its operations in the Airports and Borders by the law establishing it.

He explained however that arrangements had reached advanced stage between the Agency and Management of the Federal Aviation Authority of Nigeria (FAAN) to allow NAPTIP establish Desks in Airports for surveillance, adding that a Memo was before the Federal Government for a review of NAPTIP Act, to expand its scope to Airports among others.

He said NAPTIP’s advocacy to the Minister of Labour has stopped the issuance of certificate to some recruitment Agents that carry out questionable employment for jobs abroad.

He said as an Agency NAPTIP had Zero tolerance for staff involvement in aiding and abetting human trafficking and disclosed that  6 NAPTIP officers were recently dismissed from service for compromising on their duties.

The SERVICOM National Coordinator appreciated the Director General of  NAPTIP for endorsing te participation of her Agency in the Radio Programme and said this was an outcome of an Advocacy Visit to her by the SERVICOM Office

HIGHLIGHT EPISODE 32 OF THE SERVICOM  HELP DESK RADIO  PROGRAMME..

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Episode 32 of the SERVICOM Help Desk Radio Programme held on 2nd October 2018 where Mrs. Nnenna  Akajemeli,  SERVICOM National Coordinator and Chief Executive used the occasion of the Customer Service Week which commenced  that day to wish all citizens well.

She called on organisations in both private and public sector, to remember that the customer is king and should be treated as such, saying “ As the 2018 Customer Service week commences today, I want to use this medium to enjoin all  service providers to prioritize customer care in order  to delight their customers at all times and ensure excellent service delivery”.

She appreciated the Chief Executive Officer and Founder of the Brekete Radio Programme as well as the entiire Brekete Family for making the SERVICOM Help Desk Radio Program a success.