The Episode 144 of the SERVICOM help desk Radio programme held on the 7th of September 2021, the National Coordinator Mrs Nnenna  Akajemeli and the Public Awareness  Manager  Mrs Henrietta  Okokon were in the Studio to enlighten the Public on service delivery matter.

The NC gave update on the issue of Non-Renewal of Visa for Nigerians in United Arab Emirate and said from their inquiries, it’s a Government to Government affair (Nigeria and UAE) and the process is on to resolve the issue as timely as possible as the Director in the Ministry of Foreign Affairs has promised that the complainant will get redress.

There were no emerging issues for SERVICOM to attend to

The Episode 142 of the SERVICOM help desk Radio programme held on the 24th of August 2021, the National Coordinator Mrs Nnena  Akajemeli , the Public Awareness  Manager  Mrs Henrietta  Okokon were in the Studio to enlighten the Public on service delivery matter. Mrs Henrietta  spoke on the ‘’Importance of Effective Communication in Enhancing Service Delivery Process’’ she said Communication is the exchange of information by speaking, writing and other medium and MDA’s must provide avenue for feedback through communication for them know if the customers are satisfied with services rendered.

The circle of communication can be a message, an idea or an information through the service provider and the feedback must go back to the sender, the SERVICOM Office uses various electronic medium like the Brekete Family platform, Radio, Television, Print Media, Online and Social Media Platform, letter writing, Phone calls and also receive feedbacks, She said.

Mrs Henrietta added that the SERVICOM office  uses  Ministerial Servicom Unit (MSU) in MDA’s, communication can be effective for service delivery process because its an engagement between the service giver and service taker and these would have to timely, fairly, efficiently and transparently. Effective Communication remove unrealistic expectation from the service taker and Service Charter helps in bridging this gap and customer are aware of where  to go services and it must be conformable to the set standards.

                      Below  are emerging  issues  for SERVICOM to attend to.

The Episode 140 of the SERVICOM help desk Radio programme held on the 10th of August 2021, the National Coordinator Mrs Nnena Akajemeli , the Public Awareness  Manager  Mrs Henrietta  Okokon were in the Studio to enlighten the Public on the importance of Effective Service delivery and it positive impact to nations building.

There was however no time for them to speak due to serious pressing issues in the Studio.

There was no emerging  issues  for SERVICOM to handle or attend to.

The Episode 138 of the SERVICOM help desk Radio programme held on the 25th of May 2021 and featured the Federal Ministry of Women Affairs and Social Development, the Public Awareness  Manager  Mrs Henrietta  Okokon  and  Mr Tony  Ochelebe  where in the studio to represent the National Coordinator.

Mr Adamu Subi (A Director), Mr Onosa Joseph (A Director), Alhaji  Idris Mohammed (A Director) and Mrs Freyer Bulus (A Director) all came as representatives from the above mentioned  Ministry. Mrs Bulus started by saying Women wants a peaceful Country because if war breaks out it is the women and children that will suffer most. The Ministry was established in 1995 considering the enormous Women issues and advice the Government.

The Ministry, Mrs Bulus said, looks into the plight of Widows and the less privileged women; it has other department like the Women Development Department, Child Development Department and has offices in the 36 states of the Federation all saddle with the responsibility of taking care of Women affairs.

The Child Right Act which states that all Children born in the Country have a right and if it is violated, the Government takes it up with you, this includes right to Life, right to Education, right to good health and any state that has domesticated the Act, it will be applicable in any related situation. Case can be reported to any of our state branch, it must not be brought to the Headquarters, she said.

The issue of Widow hood can also be reported as many states has a lot of cultural background to it which may involve forcefully shaving of the Woman’s Hair, Bathing of the Dead body and giving the woman the water to drink and all Gender based violence can be reported to the Ministry through this Toll Free Line – 08031230651, Mrs Bulus concluded.

There was no emerging issues for SERVICOM to handle or  attend to.