Highlight of Episode 64 of the SERVICOM Help Desk Radio Programme.

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Episode 64 of the SERVICOM Help Desk Radio Programme held on the 23rd April 2019, the National Coordinator/Chief Executive of SERVICOM, Mrs. Nnenna  Akajemeli, who  wished everyone a happy Easter appreciated the Ordinary President of Brekete family for his support

She said the platform has afforded some Ministries, Departments and Agencies CEO’s the opportunity to tell Nigerians what they do in their organisations and the people are now better informed, while SERVICOM has helped some of the MDAs to establish similar platform like Public Complaints Commission (PCC)

“Citizens deserve better services and SERVICOM is interested in the sustained improvement of those services rendered to the citizens by MDAs”, the SERVICOM National Coordinator said..

She explained that NBTE had sent apologies for its inability to feature in the programme for that day as earlier scheduled, but assured that they will be around next week to attend to concerns raised.

The National Coordinator  appreciated the sign language presenter at the Brekete family Programme and noted that every MDA is supposed to have consideration for people with special needs and those with one disability or the other who as citizens, have the right to access quality services , be it in the Hospitals, Schools and other places.

According to the National Coordinator, during the JAMB exam in Owerri  Imo State, JAMB arranged a special centre for the Blind and Deaf through braille messages.

“This shows that JAMB is thinking of candidates with  special needs . Some Hospitals have also made provisions for those with special needs with provision of Wheelchair and marking of  their entrance for easy passage by the disabled or sick patients so service providers who have not done such are encouraged to make necessary consultation and do so” she said.

“Hospitals and School should have signage’s to direct even the illiterates among us  that come to take service, if we must drive through sustained improvement these are things we must do in line with best practices so that the citizens can enjoy the services provided as well as with what government is doing ”, the National Coordinator added.

She encouraged service takers to speak out when they encounter service failure so that we can hold the service providers more accountable and reduce the number of those treating people with impunity and increase those treating people well

The SERVICOM Boss gave an update on the issue of Baba Inuwa Madibbo the Custom Retiree and said through the intervention of SERVICOM, PENCOM is already processing his payment while the Nigerian Customs Service is supplying the necessary documents, “the matter is being handled with dispatch and his money will be paid”, she assured.

Mr. Tony Ochelebe of the Public Awareness Unit in SERVICOM Office  gave out  social media handles through which complainants can reach the SERVICOM office.

    Highlight of Episode 63 of the SERVICOM Help Desk Radio Programme.

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The 63rd Episode of the SERVICOM Help Desk Radio Programme held on the 16th April 2019, the National Coordinator/Chief Executive of SERVICOM, Mrs  Nnenna Akajemeli  thanked those rendering services and urged those not rendering to do so.

The Public Awareness Manager, Miss Patience Musa gave update of some of the complaint handled by the SERVICOM office especially that the ex-savannah sugar company staff whose due payments would be made as soon as funds are made available from ministry of finance as well as the case of  Baba Inuwa Madibbo, a retired Custom officer who had issues with his Pension .

According to her progress has been recorded on this case as the retiree who never had a Pension Fund Administrator, has been speedily assisted to have one now, a development that would fast track the process of his pension payment.

On the complaint of Miss Blessing on her withheld certificate at the Delta State Polytechnic Ozoro, the Public Awareness Manager said officials of the National Board for Technical Education (NBTE) will be in the studio week to respond to the case being regulators of Nigerian Polytechnics..

The National Coordinator who decried the transition gap from being a worker to a pensioner and said this was a clear instance of service failure which the SERVICOM office would work on in collaboration with concerned agencies.

    Highlight of Episode 62 of the SERVICOM Help Desk Radio Programme.

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Episode 62nd of the SERVICOM Help Desk Radio Programme held on the 9th April 2019, the National Coordinator/Chief Executive of SERVICOM, Mrs Nnenna Akajemeli appreciated the Brekete Family  and reiterated that the strategy of bringing  MDA’s to the Programme was to hold them accountable for the services they have been set up to provide.

She said the National Security and Civil Defence Corps (NSCDC) was in the studio to tell Nigerians how they  can access services rendered by the corps.

Commandant Beatrice Irabor, the Nodal Officer of the Corps said Civil Defence was initially a voluntary organisation, but on 28th June 2003 the Federal Government, under the NSCDC Act, approved the Corps as a National Security Agency under the Ministry of Interior.

She said in 2007 the Act was amended to give statutory backing to the Corps to among other things arrest, detain, investigate and institute Legal Proceedings in the name of the Attorney General of the Federation.

According to her the functions of the Corps also include; protection of critical infrastructure and national asset, Licencing of Private Guard companies, supervision of recruitment exercise and training for private guards.

The Public Relations’ Officer of the Corps, Deputy Commandant Okeh Emmanuel while shaedding more light on the day to day functions of the Corps, noted that the Corps has a very active SERVICOM Unit that attends to complaints and other service delivery related issues.

 

“when you have issues with NSCDC, meet the SERVICOM Nodal Officer  at  the National Headquarters Sauka and report your case or ask for the PRO, those outside Abuja can visit the State Command and ask of the SERVICOM  Focal officer to lodge their complaint”, he said.

He further explained that NSCDC has a Peace and Conflict Unit with Alternative Dispute Resolution Desk where issues that cannot be handled by SERVICOM can be referred to.

He appreciated Brekete family and SERVICOM  for the opportunity of inviting them to the Studio  and urged citizens to feel free to call NSCDC and report any issue.

The SERVICOM National Coordinator assured that SERVICOM would interface between the complainants and PTAD and PENCOM and thereafter bring a feedback on the issues raised by the complainants

  Highlight of Episode 61 of the SERVICOM Help Desk Radio Programme.

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Episode 61 of the SERVICOM Help Desk Radio Programme which held on the 2nd of April 2019, had the Independent Corrupt Practices and Other Related Offences Commission (ICPC) as its guest, to enlighten Nigerians about services offered by the Commission in its fight against corruption.

The National Coordinator and Chief Executive Officer of SERVICOM, Mrs Nnenna  Akajemeli appreciated  the Founder of the Brekete Family, “Ordinary President” Ahmad Isa for his immense contribution to the sustained success of the SERVICOM Help Desk Radio Programme, which commenced over a year ago.

On the case between Viko car hire service operator and the Federal Airports Authority of Nigeria (FAAN) the National Coordinator was happy to report that the case has been amicably resolved after series of reconciliatory meetings involving the two contending parties, SERVICOM Office and the Brekete Family.

“As I speak now, Viko’s stand has been restored at the Nnambi Azikiwe International Airport Abuja”, she confirmed, and sued for adherence to all agreements reached by the two parties in the course of reconciliation.

Public Awareness Manager who also gave a feedback on the  case between Miss Blessing Onu and the Delta State Polytechnic Ozoro  over non –release of her National Diploma Certificate, said the National Board for Technical Education (NBTE) has officially informed SERVICOM that the Board has investigated the matter and found  that the appeal by Miss Blessing lacked merit because she did not possess requirement for admission in the first place, while some discrepancies were discovered in her documents.

The Ordinary President at this juncture appealed that the ICPC should take over the matter and give a feedback by next week.

The ICPC  SERVICOM Nodal officer and  Deputy Director Mr. Olusegun Aremu who assured that the case will be properly investigated, gave insight into the workings of the Commission said ICPC was established in year 2000 with three main mandate of Enforcement, Preventive and Public Enlightenment / Education.

He said though ICPC is funded by the Government, it still looks into activities of government officials to stem corrupt practices that impede service delivery.

The Assistant Commissioner Public Enlightenment ICPC clarified that when cases are received, they are looked into to ascertain which ones are to be handled by the Commission as not all reported cases fall under the purview of the Commission.

He advised citizens that when they are asked to give bride by any law enforcement officer, they should secretly take the details of the officer and have as much evidence as possible and present such when reporting to the commission. “We have a special way of investigating undercover as long as there is enough evidence ’’ Mr. Aremu said.

No fewer than ten complainants who were present in the studio were asked to go with the team from ICPC for speedy resolution of their complaints.