Highlight and Matters arising from Episode 221 of the SERVICOM Help Desk Radio Programme.

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The Episode 221 of the SERVICOM help desk Radio programme held on the 4th of July 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  was  in the studio.

The N.C thanked the Brekete Family and said the objective of the programme is to let out information, give update, engage and give feedback  thereby  making providers to connect with those taking service in there MDA.

Some MDA’s now render services online she added, and this is why  we facilitate the relationship so that the essence of governance can be realised. She advised Citizens to insist that they are served right at any service point and when this done, even the Customers will help broadcast the pro-active image of that service giver.

The N.C also encourage service takers to commend the service providers when they are well served and not just to complain when it’s otherwise, she also advised Citizens to reach out to the SERVICOM Office through our social media handles and phone numbers in case the experience service failure and when we engage and connect with each other  it will bring about improvement in the service delivery process of our Nation.

Every quarter we call on MDA’s to come and give their service delivery and improvement plan to their customers and by the end of the year we reward outstanding performing ones and their CEO’s thereby encouraging healthy competition among s that will lead to service improvement, she concluded.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon.

Public Awareness Manager.

 

Highlight and Matters arising from Episode 220 of the SERVICOM Help Desk Radio Programme.

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The Episode 220 of the SERVICOM help desk Radio programme held on the 27th of June 2023, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta  Okokon  of  the Public Awareness Unit  where in the studio.

The N.C thanked the Brekete Family and advised customers not walk away but challenge the service failure because those on that seat are meant to provide services to them. SERVICOM is the customer service and the front desk in all MDA’s therefore should be approached.

She handed over to the Public Awareness Manager who spoke on the Topic- Strategies to Improve Customer Satisfaction in MDA’s, she said customer satisfaction is the measurement of how happy your customers are for product and services rendered to them and how it meets their expectations. The flexibility of your services and  feedback  play a vital role in improving customers satisfaction, she added.

The Awareness Manager said communication is key in service delivery and making customer satisfied should be a top priority of every service giver in MDA’s and one of the things we do in SERVICOM Office is organising Quarterly Breakfast meeting for MDA’s to tell us how they render their services to customers both the internal and external ones.

She advised MDA’s to invest in the training of their front-line Desk officers in other to render professional service and do it with empathy, value the customer and socialise with them by creating customer community in service delivery.

 

There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon.

Public Awareness Manager.