Episode 62nd of the SERVICOM Help Desk Radio Programme held on the 9th April 2019, the National Coordinator/Chief Executive of SERVICOM, Mrs Nnenna Akajemeli appreciated the Brekete Family and reiterated that the strategy of bringing MDA’s to the Programme was to hold them accountable for the services they have been set up to provide.
She said the National Security and Civil Defence Corps (NSCDC) was in the studio to tell Nigerians how they can access services rendered by the corps.
Commandant Beatrice Irabor, the Nodal Officer of the Corps said Civil Defence was initially a voluntary organisation, but on 28th June 2003 the Federal Government, under the NSCDC Act, approved the Corps as a National Security Agency under the Ministry of Interior.
She said in 2007 the Act was amended to give statutory backing to the Corps to among other things arrest, detain, investigate and institute Legal Proceedings in the name of the Attorney General of the Federation.
According to her the functions of the Corps also include; protection of critical infrastructure and national asset, Licencing of Private Guard companies, supervision of recruitment exercise and training for private guards.
The Public Relations’ Officer of the Corps, Deputy Commandant Okeh Emmanuel while shaedding more light on the day to day functions of the Corps, noted that the Corps has a very active SERVICOM Unit that attends to complaints and other service delivery related issues.
“when you have issues with NSCDC, meet the SERVICOM Nodal Officer at the National Headquarters Sauka and report your case or ask for the PRO, those outside Abuja can visit the State Command and ask of the SERVICOM Focal officer to lodge their complaint”, he said.
He further explained that NSCDC has a Peace and Conflict Unit with Alternative Dispute Resolution Desk where issues that cannot be handled by SERVICOM can be referred to.
He appreciated Brekete family and SERVICOM for the opportunity of inviting them to the Studio and urged citizens to feel free to call NSCDC and report any issue.
The SERVICOM National Coordinator assured that SERVICOM would interface between the complainants and PTAD and PENCOM and thereafter bring a feedback on the issues raised by the complainants