FG SET TO INSTITUTIONALISE SERVICE DELIVERY INITIATIVES AT THE STATES LEVEL.

The National Coordinator SERVICOM, Mrs Nnenna Akajemeli has disclosed that the Federal Government of Nigeria is set to have service delivery officers nationwide to institutionalise service delivery processes in Nigeria.

This disclosure was made when she went on an advocacy visit to the Federal Roads Maintenance Agency (FERMA) in Abuja.

Akajemeli stated that, as part of the Open Partnership Government (OGP), the Federal Government of Nigeria through the commitment of President Muhammudu Buhari has keyed into this process to ensure that the initiative is adapted and implemented for improvements in service standards as contained in commitments 15 and 16 of the National Action Plan (NAP 11).

She called on the Agency to identify and nominate transformers and champions of reforms in key technical service departments that will ensure that service standards performance implementation, monitoring and reporting carry terms of reference.

The coordinator, called on CEO’s of MDA’s to support their teams through technical session’s briefs, workshops and meetings to ascertain the level of performance monitoring and reporting mechanisms of their team.

She stated that, as a response to the global policy of reformers, SERVICOM would be partnering with 7 MDA’s and 7 states to drive the process of reformation at the states level that would make governance, more transparent, accountable and efficient to the people.

Mrs Akajemeli further stated that improving service delivery for citizen’s satisfaction in MDA’s will foster openness , transparency , accountability, inclusiveness and co- creation in services rendered will translate to good governance.

In his welcome address, the Managing Director/ CEO Federal Roads Maintenance Agency (FERMA), Engr. Nurudeen A. Rafindadi, FNSE said that the advocacy visit would afford the Agency the opportunity to be enlightened on Mr President’s commitment and implementation of the OGP initiatives.

He further assured the National Coordinator of FERMA’s full commitment of keeping in line with the National Action plan (NAP 11) of the OGP improvements processes in Nigeria.

 

 

Henrietta Okokon (Mrs)

Public Awareness Manager (SERVICOM)

 

 

MRS BOLA ADERELE

Mrs Bola Aderele is the Head of Admin/Ag. Head of SERVICOM Institute.  Prior to her engagement with SERVICOM, she had worked in the National Universities Commission.

She is a graduate of International Studies from Ahmadu Bello University Zaria, Kaduna state. She also holds a Master Degree in Public Administration from Obafemi Awolowo University Ile -Ife Osun state.

She has attended several trainings and conferences which includes

  • Training on Management Appreciation for Personnel Officers
  • Training on Improving Managerial Productivity by Nigerian Institute of Management,
  • Training on Evaluation and Report writing skills by Atos Consulting, UK
  • SERVICOM Consulting Skills Development Workshop, Institute of Management Consulting, UK,
  • Train-the-trainers Workshop on facilitation skills development, SERVICOM Institute,
  • National Workshop for Departmental Records Management Staff in the Federal and State Civil Service, National Archives of Nigeria
  • Workshop on Modernising the Human Resource Function, 2008 by RIPA International
  • Basic and Advanced Train-the Trainers Workshop (MANDEV), CMD, 2016

 

She is a Student Member of the Chartered Institute of Management Consulting, (UK).

Ternenge Nyipira

Mrs Henrietta Okokon is the Public Awareness Manager SERVICOM.

She is a Resident Information Officer with the Federal Ministry of Information and Culture, Abuja. She has served in various capacities as a Resident Information Officer as well as, Acting Head ACTU Unit and Head of Press and Public Relations Officer NAPEP.   Her last place of engagement before SERVICOM is Ministry of Niger Delta Affairs.

She is a graduate of Theatre Arts Department, University of Calabar, Calabar. She is a member of the Nigerian Union of Journalist.

She has attended several courses both in Nigeria and abroad.

  • ASCON Course on Administrative Principles, Processes and Practices, 2005.
  • National Assembly Anti- Corruption Workshop, 2006.
  • ASCON Workshop on Effective Communication Skills, 2007
  • Certificate in Advanced Strategic Public Relations Management London Corporate Training Course, UK, 2012.
  • Bureau of Public Service Reforms (BPSR) training on Improving Government Communication and Engaging the Citizens, for Resident Information Officers in MDA’s, 2017.

Cornell University, USA Alliance for Science Nigeria Course on Strategic Communications and Legal Dimensions of Biotechnology Access, February, 2018.

Ngozi Akinbodewa

Mrs. Akinbodewa Ngozi Jessinta is currently the Team Leader B in the SERVICOM Office, Presidency,  Abuja. Prior to her appointment as the  Team Leaderr B she was was an Assistant Team Leader in the Operations Unit of the Office where she worked as a service delivery consultant to Ministries Departments and Agencies s within her […]

FEDERAL GOVERNMENT INITIATES SERVICE DELIVERY PILOTS SCHEME .

The Federal government of Nigeria has set up pilot service delivery initiatives at the state level across the seven states of the Federation.

This disclosure was made when the National Coordinator / CEO SEVICOM paid an advocacy visit to the Nassarawa State Governor, His Excellency Engineer Abdullahi Sule, in Lafia.

Mrs Akajemeli stated that President Muhammadu Buhari is committed to open governance as his administration had signed a compact with Nigerians at the  London Anti-corruption summit 2016, with the aim to stem the tide of corruption and enhance citizens- centred participation in governance that will foster an open transparent system of government and public service delivery.

According to her, SERVICOM is to develop modalities for effective implementation of SERVICOM Units at the state level by ensuring that the State government appoints a lead person called Focal Officers, who will take charge of the SERVICOM Offices in these 7 pilot states to drive the process.

She further stated that services rendered at the state level will be rolled over to the local government areas across Nigeria, where there will be an establishment of SERVICOM Units that will bridge gaps and create government connectedness to the citizens.

Akajemeli reiterated governments’   readiness to train the Focal Officers through the process in MDA’s at the state’s Offices for citizens to have quality service delivery that is fair, timely, honest and accountable by working towards improved service delivery.

’ It is a new thinking of the government, that will drive sustained improvement of efficient service delivery in the states, she said’’.

The Coordinator further said, that, all the sectors will have their service charters as guidelines which in- turn will make service givers accountable at all times for services rendered to Nigerians across the federation.

In his welcome remarks the Executive Governor of Nassarawa State, Engineer Abdullahi Sule, said he was delighted to have his State as the first Pilot State adopted by SERVICOM to kick start the process of Open Government Partnership in Nigeria.

He pledged the support of his administration to collaborate with SERVICOM by ensuring the smooth implementation of this laudable initiative of the Federal Government of Nigeria.

 

FG SCORES IMPROVED SERVICE DELIVERY IN (Nigeria Immigration Service) NIS

The Federal Government of Nigeria through the SERVICOM Presidency Headquarters’ has given her scorecard by appraising the service delivery improvement process at the Nigerian Immigration Service (NIS) as highly commendable.

This appraisal was given today when the National Coordinator/ CEO SERVICOM attended the Grand Finale / Awards presentation at the Nigerian Immigration service Headquarters Abuja, toady 27th July 2020.

Akajemeli in her paper presentation commended the Nigeria Immigration Comptroller General (CGI), Muhammed Babadede, and his management team for their commitment to entrenching the culture of improved service delivery in the NIS.

The National Coordinator/ CEO stated that SERVICOM is determined to ensure that people get rewards for reformations and improved service delivery processes as at when due.

According to her, appraisals provide the opportunity to recognize and reward employees and ensure they feel valued for the work that they have done. Appraisal systems she said, always exist to improve organizational efficiency by ensuring that individuals perform to the best of their ability, develop their potential, and earn appropriate rewards . This in turn she said would lead to improved organizational performance.

She called on CEOs to always recognize employees and reward service excellence which is key to the reformation process ongoing in the NIS.

‘’This in turn would increase productivity at work, generate higher revenue, and most importantly increase customer satisfaction’’, she added.

Mrs. Akajemeli further said that the success and the failure of service delivery lie with the leadership of NIS, hence the central role that leadership plays in the achievement of our national ideals cannot be overemphasized.

In his welcome address the Comptroller General of Immigration Muhammed Babadede, MFR CGI said that it was with the guidance of SERVICOM Presidency that gave him the drive to attain these feats in NIS.

He further stated that service delivery improvement is key if our achievement must be validated by the public.

He called on the awardees and Officers in his Command to double up efforts and cooperate with each other to serve Nigerians right.

 

NC’s Courtesy visit to Nasarawa State Government

SERVICOM BILL

Open Government Partnership (OGP) Meeting

Open Government Partnership (OGP) meeting with the NC Mrs. Nnenna Akajemeli and the technical adviser/consultant and his team