FG SET TO INSTITUTIONALISE SERVICE DELIVERY INITIATIVES AT THE STATES LEVEL.

The National Coordinator SERVICOM, Mrs Nnenna Akajemeli has disclosed that the Federal Government of Nigeria is set to have service delivery officers nationwide to institutionalise service delivery processes in Nigeria.

This disclosure was made when she went on an advocacy visit to the Federal Roads Maintenance Agency (FERMA) in Abuja.

Akajemeli stated that, as part of the Open Partnership Government (OGP), the Federal Government of Nigeria through the commitment of President Muhammudu Buhari has keyed into this process to ensure that the initiative is adapted and implemented for improvements in service standards as contained in commitments 15 and 16 of the National Action Plan (NAP 11).

She called on the Agency to identify and nominate transformers and champions of reforms in key technical service departments that will ensure that service standards performance implementation, monitoring and reporting carry terms of reference.

The coordinator, called on CEO’s of MDA’s to support their teams through technical session’s briefs, workshops and meetings to ascertain the level of performance monitoring and reporting mechanisms of their team.

She stated that, as a response to the global policy of reformers, SERVICOM would be partnering with 7 MDA’s and 7 states to drive the process of reformation at the states level that would make governance, more transparent, accountable and efficient to the people.

Mrs Akajemeli further stated that improving service delivery for citizen’s satisfaction in MDA’s will foster openness , transparency , accountability, inclusiveness and co- creation in services rendered will translate to good governance.

In his welcome address, the Managing Director/ CEO Federal Roads Maintenance Agency (FERMA), Engr. Nurudeen A. Rafindadi, FNSE said that the advocacy visit would afford the Agency the opportunity to be enlightened on Mr President’s commitment and implementation of the OGP initiatives.

He further assured the National Coordinator of FERMA’s full commitment of keeping in line with the National Action plan (NAP 11) of the OGP improvements processes in Nigeria.

 

 

Henrietta Okokon (Mrs)

Public Awareness Manager (SERVICOM)

 

 

OKUNADE SOLOMON KAYODE

Mr. Okunade Solomon Kayode Is the Head of Accounts unit SERVICOM Office, presidency and a native of Tede in Atisbo Local Government Area of Oyo state who was born in the year 1961.

He started his Educational Career from Baptist primary school Tede, Oyo state where he obtained his First School Leaving Certificate (1969-1974).

He went further to Government College Ibadan where he obtained his WAEC, GCE- O level Secondary school Certificate (1978-1982).

Mr Okunade S. Kayode studied at the Polytechnic Ibadan for his National Certificate in Education technical, NCE {Mathematics & statistics) 1984 to 1986. He later gained admission into the University of Lagos where he obtained his BSC in Accounting between 1994 and 1998.

He also moved to pursue his Master in Business Administration (MBA) at The Ahmadu Bello University (ABU), Zaria (2010).

He worked briefly in the Consolidated Department of the Office of the Accountant- General of the Federation between 2000 and 2002.

However he was posted as a Senior Project Accountant to National Agency for the control of Aids {NACA).

In December 2010, he was posted to the Office of The Head of Civil Service of The Federation and later to the Nigeria Police Force Plateau state Command Jos, as Head of Internal Audit Unit (2014-2018).

He is happily married with wife and three children.

Ternenge Nyipira

Ternenge Nyipira is a Team Lead in SERVICOM Office. Prior to her present appointment, she was a Senior News Editor with Federal Radio Corporation of Nigeria (FRCN), Abuja National Station.

She is a graduate of Mass Communication from Benue State University.

She has attended several workshops and trainings which include:

  • Basic Journalism and Presentation skills
  • Conducting Index Evaluation and Post Evaluation Procedures (Atos Consulting) 2006;
  • Train the Trainer – Facilitation skills 2007;
  • Management Essentials (Chartered Management Institute, UK) 2008;
  • Basic MANDEV from Centre for Management Development (CMD) 2017 and
  • Freedom of Information Act 2019.MY PROFILE FOR SERVICOM WEBSITE

Ternenge Nyipira is a Team Lead in SERVICOM Office. Prior to her present appointment, she was a Senior News Editor with Federal Radio Corporation of Nigeria (FRCN), Abuja National Station.

She is a graduate of Mass Communication from Benue State University.

She has attended several workshops and trainings which include:

  • Basic Journalism and Presentation skills
  • Conducting Index Evaluation and Post Evaluation Procedures (Atos Consulting) 2006;
  • Train the Trainer – Facilitation skills 2007;
  • Management Essentials (Chartered Management Institute, UK) 2008;
  • Basic MANDEV from Centre for Management Development (CMD) 2017 and
  • Freedom of Information Act 2019.

Ngozi Akinbodewa

Mrs. Akinbodewa Ngozi Jessinta is currently the Team Leader B in the SERVICOM Office, Presidency,  Abuja. Prior to her appointment as the  Team Leaderr B she was was an Assistant Team Leader in the Operations Unit of the Office where she worked as a service delivery consultant to Ministries Departments and Agencies s within her […]

FEDERAL GOVERNMENT INITIATES SERVICE DELIVERY PILOTS SCHEME .

The Federal government of Nigeria has set up pilot service delivery initiatives at the state level across the seven states of the Federation.

This disclosure was made when the National Coordinator / CEO SEVICOM paid an advocacy visit to the Nassarawa State Governor, His Excellency Engineer Abdullahi Sule, in Lafia.

Mrs Akajemeli stated that President Muhammadu Buhari is committed to open governance as his administration had signed a compact with Nigerians at the  London Anti-corruption summit 2016, with the aim to stem the tide of corruption and enhance citizens- centred participation in governance that will foster an open transparent system of government and public service delivery.

According to her, SERVICOM is to develop modalities for effective implementation of SERVICOM Units at the state level by ensuring that the State government appoints a lead person called Focal Officers, who will take charge of the SERVICOM Offices in these 7 pilot states to drive the process.

She further stated that services rendered at the state level will be rolled over to the local government areas across Nigeria, where there will be an establishment of SERVICOM Units that will bridge gaps and create government connectedness to the citizens.

Akajemeli reiterated governments’   readiness to train the Focal Officers through the process in MDA’s at the state’s Offices for citizens to have quality service delivery that is fair, timely, honest and accountable by working towards improved service delivery.

’ It is a new thinking of the government, that will drive sustained improvement of efficient service delivery in the states, she said’’.

The Coordinator further said, that, all the sectors will have their service charters as guidelines which in- turn will make service givers accountable at all times for services rendered to Nigerians across the federation.

In his welcome remarks the Executive Governor of Nassarawa State, Engineer Abdullahi Sule, said he was delighted to have his State as the first Pilot State adopted by SERVICOM to kick start the process of Open Government Partnership in Nigeria.

He pledged the support of his administration to collaborate with SERVICOM by ensuring the smooth implementation of this laudable initiative of the Federal Government of Nigeria.

 

FG SCORES IMPROVED SERVICE DELIVERY IN (Nigeria Immigration Service) NIS

The Federal Government of Nigeria through the SERVICOM Presidency Headquarters’ has given her scorecard by appraising the service delivery improvement process at the Nigerian Immigration Service (NIS) as highly commendable.

This appraisal was given today when the National Coordinator/ CEO SERVICOM attended the Grand Finale / Awards presentation at the Nigerian Immigration service Headquarters Abuja, toady 27th July 2020.

Akajemeli in her paper presentation commended the Nigeria Immigration Comptroller General (CGI), Muhammed Babadede, and his management team for their commitment to entrenching the culture of improved service delivery in the NIS.

The National Coordinator/ CEO stated that SERVICOM is determined to ensure that people get rewards for reformations and improved service delivery processes as at when due.

According to her, appraisals provide the opportunity to recognize and reward employees and ensure they feel valued for the work that they have done. Appraisal systems she said, always exist to improve organizational efficiency by ensuring that individuals perform to the best of their ability, develop their potential, and earn appropriate rewards . This in turn she said would lead to improved organizational performance.

She called on CEOs to always recognize employees and reward service excellence which is key to the reformation process ongoing in the NIS.

‘’This in turn would increase productivity at work, generate higher revenue, and most importantly increase customer satisfaction’’, she added.

Mrs. Akajemeli further said that the success and the failure of service delivery lie with the leadership of NIS, hence the central role that leadership plays in the achievement of our national ideals cannot be overemphasized.

In his welcome address the Comptroller General of Immigration Muhammed Babadede, MFR CGI said that it was with the guidance of SERVICOM Presidency that gave him the drive to attain these feats in NIS.

He further stated that service delivery improvement is key if our achievement must be validated by the public.

He called on the awardees and Officers in his Command to double up efforts and cooperate with each other to serve Nigerians right.

 

NC’s Courtesy visit to Nasarawa State Government

SERVICOM BILL

Open Government Partnership (OGP) Meeting

Open Government Partnership (OGP) meeting with the NC Mrs. Nnenna Akajemeli and the technical adviser/consultant and his team