SERVICOM BOSS CALL FOR MORE COMMITMENTS FROM MDA’S FOR SUSTAIND SERVICE DELIVERY IN NIGERIA

The National coordinator/CEO SERVICOM, Mrs Nnenna Akajemeli has called on CEO’s to be more committed to render citizen’s centred and innovative service delivery service wide.

This call was made over the weekend when the National Coordinator inaugurated the SERVICOM CHARTER of the Federal Medical Centre Jabi.

She stated that the inauguration of the charter would mark a critical step in sustaining the Service Delivery Initiative in FMC, Jabi and that the Management should make quality efforts towards entrenching the culture of continuous improvement in delivering quality and timely services to Nigerians.

However, Mrs Akajemeli further highlighted that SERVICOM’s focus is on the quality of contact between service providers and service takers, adding that the primary purpose of Government in the Federal Medical Centre is to improve the quality healthcare services for its citizens through the provision of quality stewardship and healthcare facilities for the Nigerian citizenry.

Mrs Akajemeli added that the SERVICOM unit is the Government’s solution and answer to poor public service delivery nationwide and that it is pertinent that citizens are more aware of their rights and have higher expectations in Service Delivery processes.

She further urged all the staff of FMC Jabi to embrace teamwork, and leverage on cutting edge technology to enhance research, training and innovation in healthcare provision.

In addition, the coordinator stated that the SERVICOM UNIT should focus on collaboration amongst internal departments towards ensuring more citizen-focused service delivery across the country.

In his welcome address the Chief Medical Director professor Saad Aliyu Ahmed said that the Federal Medical Center Jabi is known for her excellence and hard work in delivering services to patients and that the inauguration is coming at a time when the hospital needs more efficiency and effectiveness in  improving and enhancing quality service delivery across board.

He further stated that the hospital needs SERVICOM‘s inputs in getting things done in order to get the hospital to its peak of rendering quality and efficient services as at when due.

In his goodwill message the Board Chairman Dr. Alex Tosan Ideh commended the SERVICOM team and called on them to establish SERVICOM at the sub national level in order to save lives of indigent Nigerians who do not have access to quality healthcare services at the grass roots level.

He pledged management’s commitment to embrace the culture of service excellence, by rendering quality and efficient services in all the service departments of the hospital.

 

SERVICOM CALLS FOR STRONGER SYNERGY WITH MDA’S FOR IMPROVED SERVICE DELIVERY

The National coordinator/CEO SERVICOM, Mrs Nnenna Akajemeli, has called for a stronger synergy with Ministries Departments and Agencies (MDAs) for improved service delivery processes in line with its mandate.

This call was made when Mrs Nnenna Akajemeli paid an advocacy visit to the Chief Executive officer, Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA) in Abuja during the weekend.

The National Coordinator, Mrs Nnenna Akajemeli said that, the SERVICOM Unit is charged up with the responsibility to raise citizen’s awareness and to deliver quality services to the Nigerian citizens.

In her words she said, ‘’Taking ownership of the process is key to sustaining the SERVICE delivery drive of this administration’’ she noted.

 

She however called for the support of the Authority Chief Executive officer of the NMDPRA to carry out independent survey on customer’s experience to collate feedback for service improvements in the agency.

Nevertheless, the Coordinator added that Management should further provide the SERVICOM Unit with the needed support and resources for service improvement work plan implementation by developing Service Charter in order to capture services of the new merger.

She further explained that the Charter is a strategic document that communicates the commitments of services provided by NMDPRA to its customers and MDA’s operational tool that enshrines trust between Service-providers and Service-takers through their response to complaints and information to key stakeholders.

Furthermore, she urged the management of NMDPRA to strengthen the position of the SERVICOM Unit so as to regulate and monitor midstream and downstream operations all over the country.

She also pointed out that a framework for performance monitoring, self-assessments and surveys should be put in place to identify gaps for service improvements, adding that the SERVICOM Unit would be repositioned to function optimally there by ensuring that all citizens are served right.

In his welcome address, the Authority Chief Executive Officer Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA), Mr Farouk Ahmed informed the National Coordinator that the business of the Agency cuts across all sectors in their retail outlets and they are sensitive in the manner in which they conduct businesses.

He further informed the National Coordinator that the Agency will harmonize their Service Charter into one, given the fact that the three Agencies where merged to become one, hence they need to change their impression and psyche in other for them to work as a team.

He further gave his commitment to work with the SERVICOM so as to bring ideas in the areas of improvements that would bring sustainable development and economic growth to the nation.

 

 

Henrietta Okokon (Mrs)

Public Awareness Manager

(SERVICOM)

SERVICOM EXTENDS LOVE TO THE VULERABLE

The National Coordinator/CEO SERVICOM, Mrs Nnenna Akajemeli and her Management team have extended love to the vulnerable groups in Nigeria. This gesture was extended when the Coordinator visited the Kuje Correctional Centre and the ANAWIM Home for the poorest of the Poor Rehabilitation Centre at Gwagwalada over the weekend as part of her end of the year activities.

In her remarks, the National Coordinator stated that the visit is precipitated as part of SERVICOM’s corporate social responsibilities to the vulnerable groups and to encourage the inmates to keep faith alive while assuring them that they can become better citizens of Nigeria after now.

 According to her SERVICOM is celebrating and acknowledging in a special way the officers who go extra mile while putting their lives on the line to render efficient and excellent services to the inmates.

However, she further encouraged the officers and the care givers at the orphanage home to keep on the good work also keep the flag flying as they make positive improvement that touches the lives of Nigeria citizens.

Akajemelie reiterated that the Federal Government of Nigeria would be remembered for the number of lives touched through delightsome services rendered through the various service windows across the nation

She assured Nigerians of SERVICOM’s commitments in ensuring citizens centred service delivery while entrenching customers’ satisfaction at all levels.

In their response, the management of the correctional centre and the ANAWIM’s rehabilitation centre commended the SERVICOM presidency for their kind gesture towards the inmates and the children during the Yuletide season.

Henrietta Okokon (Mrs.)

Public Awareness Manager