Highlight and Matters arising from Episode 223 of the SERVICOM Help Desk Radio Programme.

The Episode 223 of the SERVICOM help desk Radio programme held on the 6th of February 2024, the National Coordinator, Mrs  Nnenna  Akajemeli   and Public Awareness Manager, Mrs Henrietta Okokon  was  in the studio.

The N.C thanked the Ordinary President and  Brekete Family  for the services they render to the public and said ‘’the essence of the Help Desk Program is to let out information to the public and how to get good service to which they are entitled to thereby facilitating engagement with them.

The SERVICOM OFFICE has good plan for the year and has pen down about 11-15 activities to carry out with the help of SERVICOM management and improve on what we have been doing. She said. We will speak on areas of improvement we had last year and bring in some the staff that worked on the various improvement to tell the public how it was achieved, she added.

The N.C highlighted key areas that will be discussed  in our subsequent appearance as regarding areas that needs improvement in Ministries, Department and Agency of Government in citizens engagement for effective service delivery , Evaluations and Findings, Strength and weaknesses and improvement that will touch the lives of Nigerians.

The aim of all this improvement is to be tied to the Renewed Hope Agenda of Mr. President in improving the quality of lives of the citizens through quality service, Open Government Partnership, (OGP), Service Charter which spells the services an organisation renders, celebration of the Customer Service week to encourage service providers and finally the End of the Year and Award Giving Ceremony to celebrate MDA’s that has done well, the N.C said.

The N.C thanked everyone and said we do not take the opportunity for granted.


There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta Okokon

Public Awareness Manager.