Highlight from Episode 71 of the SERVICOM Help Desk Radio Programme.

Episode 71 of the SERVICOM Help Desk Radio Programme held on 4th June 2019 with the National Coordinator /Chief Executive SERVICOM, Mrs Nnenna  Akajemeli  appreciated everybody in the studio and wished them barka da sallah, saying “today is a special day so we appreciate God and add our voice to all the greetings we have already received and say barka de sallah to all the Muslim faithful’s  globally”.

She appreciated the Ordinary president for the platform and all the people that  have been spreading the SERVICOM message, according to her, “this is where people that have not heard of SERVICOM are hearing about it, and from here we get visibility, we reach out and engage with service takers, all for the cause of a better Nigeria where services will  really serve the people”

She noted that the episode was dedicated to getting feedback from the public on the services of the National Health Insurance Scheme as was the consensus agreement the previous week  and said the feedback would be tabled before the management of the Scheme who will also be invited to feature in the programme to give clarifications and more explanation on their service delivery processes.

A caller, Mr Mohammed complained of being asked to go out and buy drugs that have high amount but the ones with little amount are given to him while   Mr Ogbonna udu in the studio  said they ask for money to run test for his  wife without giving her eye glasses.

Another caller  from Suleja . Mrs Lydia, a Nurse said NHIS does not  pay the hospital after treating their patients are being treated, saying that this has made some hospitals to  pack up, she however expanied that not every ailment is covered by NHIS saying, “some patients want almost everything even like caesarean sessions (CS) to be done with just N3500”

Consultant Iyke in the Studio observed that it takes time to be attended to as an NHIS patients, whereas insurance is about paying just a little to get adequate services when the need arises.

A caller, Mr Usman said the Health Management Organization (HMOs) do not remit money as and when due to hospitals and that  there is no display of the services they render to patients, he further observed that phone calls are not picked most times.

The SERVICOM Awareness Manager Ms Patience Musa , said the essence of the episode was to harvest complaint and service delivery gaps from people and take back to NHIS , adding that complaints will be minimized when more clarification and information is given to citizens through various information platforms of the Scheme.

The National Coordinator appreciated all the feedback and said more reactions could be channelled to  the SERVICOM Office  through the phone or the SERVICOM social media handles.

“The bottom line is people are not happy with the services they get, this is health that we are talking about, this shows a gap, let them engage with the HMO’s and  step up their game so that services can improve. As we give out our numbers,  if you have received  good service from NHIS say it or if you have not say it as it is so that we can look into both sides, the overriding aim is for improved services so our next step is to convey all of these to NHIS management ”,  she concluded.

Mr. Tony Ochelebe , SERVICOM Complaint Officer gave out the SERVICOM phone numbers as 08106419581and 08153566084.

Highlight of Episode 70 of the SERVICOM Help Desk Radio Programme.

Episode 70 of the SERVICOM help desk Radio programme held on the 29th May, 2019. The Episode was a continuation of the previous day’s session which featured the Ministry of Agriculture and Rural Development. The SERVICOM Public Awareness Manager Ms. Patience Musa was in the studio with representatives of the Ministry.

The Director in charge of Agribusiness in the Ministry, Mr. Azeez  Misbau Olumuyiwa who was very appreciative of the programme said one of the ways that  brekete family can help a lot of people is through Agriculture.

He explained that there are lots of opportunities in the sector that are unknown,  adding that people erroneously think that  Agriculture is all about farming whereas  it goes beyond that as it involves all activities that start from the farm till the farm produce gets to the mouth.

“There are people whose businesses are registered to help people farm, if you have N100,000 you can give them and sign in, at the end they give you your money with interest from the farming”, he said.

A Deputy Director for Extension Services in the Ministry Mr. Dele  Olorunfemi encouraged Nigerian Youths to log on to the N-Power e-platform of the federal Government and register under the agro segment to key into the available opportunities there.

The Ordinary President magnanimously offered the Ministry of Agriculture free 30 minutes airtime every Saturday during the Brekete programme for more enlightenment on their activities and programmes.

The SERVICOM Nodal Office for the Ministry of Agriculture and Rural Development Mrs. Gertrude Orji was also in attendance at the SERVICOM Help Desk Radio Programme.

Highlight of Episode 69 of the SERVICOM Help Desk Radio Programme.

Episode 69 of the SERVICOM Help Desk Radio Programme held on 28th May 2019 and it featured representatives of the Federal Ministry of Agriculture and Rural Development as guests.

The National Coordinator and Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli, appreciated the Ordinary President for highlighting the plight of citizens who go to receive health services under  the National Health Insurance Scheme (NHIS).

It was unanimously agreed that next episode of the SERVICOM Help Desk Radio Programme would focus on getting feedback from citizens on the services of NHIS.

“We have to hold service providers more accountable, NHIS is hearing what you are saying, we have taken note and we will do our own part of the work, but their own part is to tell us how us how they work so we will try and engage them for service improvement’,’ she said, adding that SERVICOM was established by the Government to ensure effective delivery of services by government agencies.

A Director in  the Federal Ministry of Agriculture and Rural Development, Ministry, Mr. Azeez  Misbau Olumuyiwa, thanked SERVICOM for bringing them to the programme, as citizens will know more and understand what the Ministry of Agriculture is doing.

“If you look around the world, there is no country that develops without Agricultural development, countries like China and U.S made Agriculture better”, he said.

“One of the reasons for setting up the Ministry of Agriculture is to make food available in Nigeria, to make sure farmers have the tools to farm with, to produce storage facilities and processing machines and available markets, and to ensure the availability of raw materials to produce anything”, he added.

Due to time constraint, the Ordinary President requested the representatives of the Ministry to come to the studio the next day to continue from where they stopped.

A Deputy Director Extension Services in the Ministry Mr. Dele  Olorunfemi and SERVICOM Nodal Office of the Ministry Mrs. Gertrude Orji were at the studio for the programme.