Radio Shows

EPISODE 49 OF THE SERVICOM HELP DESK RADIO PROGRAMME

EPISODE 49 OF THE SERVICOM HELP DESK RADIO PROGRAMME

Episode 49 of the SERVICOM Help Desk Radio Programme held on the 29th January 2019 and discussion for the day was centred on public health services in the Federal Capital Territory, with representatives of the F.C.T.A Health Management Board as guests in the Studio.

The National Coordinator and Chief Executive Officer of SERVICOM,  Mrs. Nnenna  Akajemeli said the FCTA Health Secretariat was brought to the studio to let out useful information to the public on access to Health care Services in the FCT.

Dr.  Abdullahi  Mohammed, Ag. Director, FCT Hospital Management Board  and Chairman FCT Hospital Monitoring Committee who led the Team from the FCTA, explained that the Board manages a total number of fourteen hospitals in the F.C.T. and all Health Care facilities in order to ensure affordable and effective health care delivery to the people.

“We have established SERVICOM Units in all the hospitals so that patients are better served”, he said and urged customers of the hospitals to always report when they are not satisfactorily served.

The host of the Brekete Family Programme, Ahmad Isah A.K.A Ordinary President, suggested that dedicated SERVICOM Help Desks should be established in all the 14 FCT hospitals to make SERVICOM more visible  as this would help patients to  easily lodge complaints, a suggestion which the National Coordinator and Dr. Mohammed agreed to look into as soon as possible.

Commenting on the need for harmonious working relationship between Doctors and other personnel in hospitals as advocated by the Ordinary President, Mr Joe Okairo, who was in the studio sued for team work amongst Doctors and all other medical and Health workers in the overall interest of patients.

SERVICOM National Coordinator recalled an incidence where a pregnant woman died in one of the FCT Hospitals because a nurse sold wrong medication to her, adding that reports from a “mystery shopping” conducted by SERVICOM Office showed that some nurses were in the habit of selling drugs to patients. She  urged the FCT Health Management Board to look into such sharp practices.

Dr. Mohammed  who decried the general poor ratio of patients to Doctors, assured that all feedback from the programme will be used for service improvement in the FCT hospitals, adding that the Board was working on improving work attitude of Doctors and health service providers.

Mrs Ngozi Ayam who is also of the FCTA Health Management Board encouraged members of the public to contact the SERVICOM Units of the hospitals if they have any complaints and gave the number 08037510320 for  complainant to call, adding that on display in  all FCT Hospitals are specific numbers that complaints could call.

HIGHLIGHT OF EPISODE 48 OF THE SERVICOM HELP DESK RADIO PROGRAMME

HIGHLIGHT OF EPISODE 48 OF THE SERVICOM HELP DESK RADIO PROGRAMME
Episode 48 of the SERVICOM Help Desk Radio Programme held on the 22nd January 2019 and it featured National Office Of Technology Acquisition And Promotion (NOTAB) where the Director General, Dr. Dan Azumi Mohammed Ibrahim represented the agency.
Dr. Dan Azumi Mohammed Ibrahim pointed out that the major function of the agency is to regulate the inflow of foreign technology into the country, he added that the agency is saddled with the responsibility of encouraging and promoting local technology.
‘’We make sure agreements entered into by Nigerian and foreign experts are properly scrutinised and subjected into three major perspectives which include the Legal, Economic and Technical perspectives’’, he said.
He further spoke more on the legal perspective, noting that the Agency looks at the clauses in the agreement of local and foreign firms to be sure that they are in line with the laws of the country and to also look at the qualification of foreign experts.
“If we notice that most Nigerians have the qualification, we insist that they are used for the job, this another strategy of transfer of technology because no foreign country will willingly transfer its technological know-how”, he said.
He also said that through the scrutiny of the Agency, it has been observed that some offices that win contracts only exist on paper with no physical address which is a case of capital plight.
NOTAP DG regretted that the Educational sector was not well funded for intensed research that can promote technological breakthroughs and translate into products and services.
The SERVICOM National Coordinator and Chief Executive Officer, Mrs.Nnenna Akajemeli who appreciated the instructive participation of NOTAP explained that level of achievement of the Agency in just few years were revealed to her during a recent courtesy visit to the Agency, saying “We decided to bring the DG to this programme so that Nigerians can benefit from his wealth of knowledge and the opportunities provided by NOTAP.”
She appreciated the Ordinary President and said the platform has been very useful in enlightening Nigerians on various services provided by different Government Agencies adding that positive results have been recorded through the programme.
An alleged case of sodomy was brought before the SERVICOM office where the National Coordinator promised to facilitate the intervention of the Nigeria Police Force. The culprit is reported to be a senior police officer working in the office of the Executive Governor of Bauchi state.

EPISODE 47 OF THE SERVICOM HELP DESK  RADIO PROGRAMME.

EPISODE 47 OF THE SERVICOM HELP DESK  RADIO PROGRAMME.

Episode 47 of the SERVICOM Help Desk Radio Programme held on the 15th January 2019 where the National Coordinator and Chief  Executive officer of SERVICOM, Mrs. Nnenna  Akajemeli led the Team for the day’s discussion.

Mrs. Nnenna  Akajemeli  was very appreciative of everyone who had contributed to the sustainability and success of the programme, she particularly appreciated the Brekete Family Programme and the Human Rights Radio for the platform which has a very wide reach across the globe.

She said SERVICOM works to facilitate right attitude in service givers and service takers, adding that through the programme customer facing issues and complaints on dissatisfied services have been redressed.

The National Coordinator who said that SERVICOM is work in progress, noted that service providers who have been brought to the studio to talk about their service delivery processes and system have to a large extent increased the awareness level in the general public to the core functions and standards of some MDAs.

The members of the team that accompanied the National Coordinator were Mrs. Stella Benson  a Deputy Team lead in the SERVICOM Office and Mr.Tony Ochelebe of the SERVICOM Public Awareness Unit were also in the studio with the National Coordinator.

HIGHLIGHT OF EPISODE 39 OF THE SERVICOM HELP DESK RADIO PROGRAMME

Episode 39 of the SERVICOM Help Desk Radio Programme held on the 13th November 2018 and it featured National Orientation Agency (NOA) where Director, Reforms Coordination and Service Delivery Malam Jibrin Salisu and Deputy Director Reforms Coordination and Service Delivery Mr. Omowa Adelekan represented the Agency.

The National Coordinator and Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli reiterated the essence of the programme saying it was to get information and feedback from the public on which MDAs can be held more accountable. She explained that NAFDAC representatives will come back to address more issue and concerns which were not addressed at the last episode.

The National Coordinator disclosed that collaboration had begun between the SERVICOM Office and NOA on massive public sensitisation to discourage irregular immigration by Nigerian Youths based on the pathetic experience shared in the studio some months ago by a group of Libyan returnees.

NOA Director Reforms Coordination and Service delivery Malam Jibrin Salisu said The main objectives of the Agency, as provided in Decree 100 of 1993, are to ensure that Government programmes and policies are better understood by the general public and  to mobilize favourable public opinion for such programmes and policies

According to The Deputy Director Reforms Coordination and Service delivry, Mr Omowa Adelekan, NOA works closely with the people all Local Government Area, and collates security report and sends a feedback to the Government, noting that such reports are not for public consumption.

Mr. Adelekan who is also the SERVICOM Nodal Officer of the Agency, said the NOA is in every Local Government Area for easy engagement with people at the grass root and will soon begin mass voters education in view of the coming general elections, though paucity of funds was affecting the maximum operations of the Agency.

A Tripartite committee was set up comprising SERVICOM Office, the Nigerian Police and Barrister Imam Aliyu on an alleged rape case at karimajiji Area of FCT, which was reported in the studio by the FCT Chapter of the Nigerian Association of Women Journalists (NAWOJ) and corroborated by mother of the 7 year old victim.

HIGHLIGHT OF EPISODE  38 OF THE SERVICOM HELP DESK RADIO PROGRAMME

Episode 38 of the SERVICOM help desk radio programme which featured on 6th November 2018 had the National Agency for Food, Drug, Administration and Control (NAFDAC) as guest with Director Public Affairs, Dr Abubakar Jemoh and Mrs Favour  Ugochi, NAFDAC Nodal Officer representing the office.

SERVICOM National Coordinator and Chief Executive in her opening remarks noted the increasing gains of the programmes and appreciated the response from MDAs on the various complaints forwarded to them for resolution.

NAFDAC said NAFDAC was established in the 1993 to among other things safe guard what people consume, Cosmetics and Packaged Water used by people as well as issue registration number to products.

We were under Ministry of Health before been carved out as an Agency; we are celebrating 25yrs this year.  Though we have our challenges but safe guarding public health is our priority. We also do intelligence gathering, we are just 3,000 officers over-seeing the millions of Nigerians.

“We greatly rely on statistics, we fought fake drug under Late Prof. Dora Akunyeli and reduced the rate of counterfeit drugs in Nigeria. The Scratch and Text came in 2010 to check the authenticity of any drug bought in a pharmacy, we also have true scan machine to discourage counterfeit drugs”, he said.

On the issue of drugs from China made with human flesh, he said the Office had officially  alerted the Police, pharmaceutical companies, immigrations and have given information to the public.

“From the feedback and statistics we are getting here, we are going to work with The Human Rights Radio, we appreciate the National Coordinator of SERVICOM for bringing us to the studio to enlighten Nigerians” he said.

A one minute silence was observed in honour of former Director General of NAFDAC, Late Mrs Dora Akunyeli.

 

HIGHLIGHT OF EPISODE 37 OF THE SERVICOM HELP DESK RADIO PROGRAMME

Episode 37 of the SERVICOM Help Desk Radio Programme held on the 30th October 2018 and it featured the Federal Road Safety Corps (FRSC).

After the necessary introductions the National Coordinator/Chief Executive of SERVICOM Mrs Nnenna Akajemeli, said FRSC was brought to the studio to enlighten Nigerians and the general public on issues bordering on their safety on the road.

The FRSC comprised Mr. Jonah Agu- (OGA DRIVER) representing the Corps Marshal, James Mbatse, Nodal Officer, Yemi Sokumbi, Head of Driver’s License, Joseph Udom, Complaints Desk Officer  and Jamalodin Sulaiman Ukashat of Public Education Department.

Mr Jonah said responsibilities of the Corps include informing citizens on how to use the road and carrying out road audit, explaining that the corps works and consults with many agencies and the private organisation in realising its mandate.

He reiterated the need for drivers to have their driver’s license, and noted that while the Corps produces number plates, it is only the V.I.O that has the mandate to issue them to applicants.

Mr. Jonah said the FRSC rescues passengers in the event of accidents and calls the Police if the passengers are burnt beyond recognition, adding that village heads of the communities where the accident occurred are also contacted for their consent before burial. Next of Kin of victims, according to him, are also contacted through the vehicle manifest.

Mr James Mbatse said FRSC prevents accident and when it happens and people are burnt beyond recognition, they make wide consultation and don’t just rush to bury the victims. Based on the reported Peace Mass Transporter’s incidence, he said the Corps was still investigating the matter and disciplinary measures would be taken.

One Hajiya Rabi Abubakar lodged a complaint against the FRSC that her vehicle was impounded and alleged that the situation had led to the collapse of a bakery business she invested ten million naira on.

Mr Jonah said that even though government actually asked that speed limiter be installed in commercial vehicles to avoid over speeding and eventual accident; the matter will be investigated and resolved.

The N.C promised to send her staff along with the Road Safety team to the FRSC headquarters to have the matter looked into. She also thanked the Ordinary President and encouraged citizens to speak out when they experience service failure and ask for a SERVICOM unit in that MDA.

EPISODE 36 OF THE SERVICOM HELP DESK RADIO PROGRAMME.

The SERVICOM Help Desk Radio Programme held on the 30/10/18 featured the Federal Road Safety Corps (FRSC). The aim was to enlighten Nigerians on road safety issues. After the introduction of the National Coordinator/Chief Executive of SERVICOM Mrs Nnenna Akajemeli, she asked the FRSC team to introduce themselves. Jonah Agu- (OGA DRIVER) representing the Corps Marshal, James Mbatse, Nodal Officer, Yemi Sokumbi, Head of Driver’s License, Joseph Udom, Complaints Desk Officer  and Jamalodin Sulaiman Ukashat of Public Education Department.

Mr Jonah said while it is important for drivers to have their driver’s license, the Corps produces number plates but are not authorised to issue same.  The V.I.O he said has the mandate to do so, and driver can only go to the Corps for capturing.

Enumerating some of the key responsibilities of the Corps, Mr. Jonah said the FRSC sensitizes citizens on how to use the road, rescues passengers in the event of accident and calls the Police if the passengers are burnt beyond recognition, village heads of the communities where the accident occurred are contacted for their consent before burial. Next of Kin of victims are also contacted through the manifest.

Apart from conducting road audit, he further said the Corps works in collaboration with every other agency and private organisation.

Mr James Mbatse said FRSC prevents accident and when it happens and people are burnt beyond recognition, they make wide consultation and don’t just rush to bury the victims. Based on the Peace Mass incidence, he said the Corps was still investigating the matter and disciplinary measures will be taken.

The N.C said she will go and meet the Corps Marshal   to know the outcome of the investigation.

One Hajiya Rabi Abubakar lodged a complaint against the FRSC that her vehicle was impounded and that had led to the collapse of a bakery business she invested ten million naira (10, 000, 000) only.

Mr Jonah said that even though government actually asked that speed limiter be installed in commercial vehicles to avoid over speeding that will lead to accident; they will investigate the matter and resolve it.

The N.C promised to send her staff along with the Road Safety team to the FRSC headquarters to have the matter resolved. She also thanked the ordinary president and encouraged citizens to speak out when they experience service failure and ask for a SERVICOM unit in that MDA.

HIGHLIGHT OF EPISODE 35 OF THE SERVICOM HELP DESK PROGRAMME

Episode 35 of the SERVICOM Help Desk Radio Programme held on 23rd October 2018 and featured a Team form the Independent National Electoral Commission (INEC) as guests to enlighten the general public on service delivery issues in the Commission and voters’ participation in the 2019 general elections in the country.

The National Coordinator and Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli  appreciated the partnership between SERVICOM Office and the Brekete Family, saying that the partnership has continued to yield results with increased constructive engagement between service takers and service providers in the Ministries, Departments and Agencies of Government through which many complaints have been resolved.

The SERVICOM Nodal officer for INEC Mrs. Olaide Okongai noted that the citizens have to be 18yrs of age before you can vote and advised those whose names do not appear on the voters register despite having been registered to send a text to 08171646879. She also gave the website address of the commission as www.inecnigeria.org

Deputy Director Publicity for INEC, Mr. Aliyu Bello emphasized the importance of the Permanent Voter Card (P.V.C) and urged citizens to protect it, explaining however that the continues voters registration ended on August 31st 2018, to allow for adequate preparation ahead of the fourth coming election.

“When a card (PVC) is missing, burnt or stolen, visit our various centres and lodge a complaint, if a card is faded our machines can still read it”, he said.

Mr. Aliyu who explained that voters are considered very important on any election day, urged all bonafide voters to come out in mass with their P.V.Cs to get accredited and cast their vote, assuring that the delay in taking election materials to various centres will drastically reduce in the 2019 election,  “every vote will count”, he further reassured.

The Anchor of the Programme, Ahmad Isah, suggested to INEC to collaborate with NCC for a short code so that citizens can reach them easily in case of any issue, he also raised concern over inability of Prisoners to cast vote to which the INEC Team noted as welcome feedback that would come to bear in future innovations.

HIGHLIGHT OF EPISODE 34 OF THE SERVICOM  HELP DESK RADIO PROGRAMME

Episode 34 of the SERVICOM Help Desk Radio programme held on the 16th October 2018 and  featured a Deputy Team Leader in the SERVICOM Office,  Mrs..Stella  Benson  who enlightened the public on how to handle difficult customers for effective  service  delivery.

The National Coordinator and Chief Executive Officer of SERVICOM, Mrs Nnenna  Akajemeli in her introductory comments, appreciated both service takers and service givers for their inputs that have kept the programme going with recorded impacts.

Mrs. Stella Benson noted in her discussion that customers are citizens that go to MDAs to get services, adding that there are two major types of customers which are internal and external. She said internal customers are the staff of any particular organisation while the external customers are the general public who come in different shapes, sizes, religion and culture to receive service from MDAs.

Explaining further she said “difficult customers are inevitable in any service window and it is duty of service givers to know how to handle them, It is important we treat them well and help them overcome their state of anxiety or fear”.

“Difficult customers are the ones that are difficult to please; they like to bend the rules. Service providers in MDAs should listen to such customers, empathize with them, use words like sorry and please and assure them  that their complaint will be resolved”, She said.

Mrs Benson noted that there are also challenges when customers do not follow processes and laid down rules, and appealed to MDAs to employ multiple means of communicating useful information to customers such as sign languages for the deaf and making announcements in local dialect for customers who are not too lettered.

“Customers like to know when their complaint can be solved, when their correspondence will be attended to, they would also be happy when there are directional signs to guide them in office premises”, she added.

HIGHLIGHT EPISODE 33 OF THE SERVICOM  HELP DESK RADIO  PROGRAMME

Episode 33 of the SERVICOM Help Desk Radio Programme held on 9th October 2018 and was  focused on the National Agency for the Prohibition of Trafficking in Persons (NAPTIP) with major discussion  on issues bordering on human Trafficking.

The National Coordinator of SERVICOM, Mrs. Nnenna Akajemmeli while introducing the discussion for the day, noted that the SERVICOM Office has been able to constructively engage service providers and service takers through the SERVICOM Help Desk, a development that has caused many citizens to appreciate Government Agencies.

The Director Public Enlightenment  who led the NAPTIP Team said the Agency was established  to fight against human trafficking, child labour, battering ,forced labour, and sexual violence.

Reacting on allegation of rampant trafficking of young girls through Abuja and Lagos Airports to other countries like Saudi Arabia, a Director from NAPTIP said the Agency was constrained in extending its operations in the Airports and Borders by the law establishing it.

He explained however that arrangements had reached advanced stage between the Agency and Management of the Federal Aviation Authority of Nigeria (FAAN) to allow NAPTIP establish Desks in Airports for surveillance, adding that a Memo was before the Federal Government for a review of NAPTIP Act, to expand its scope to Airports among others.

He said NAPTIP’s advocacy to the Minister of Labour has stopped the issuance of certificate to some recruitment Agents that carry out questionable employment for jobs abroad.

He said as an Agency NAPTIP had Zero tolerance for staff involvement in aiding and abetting human trafficking and disclosed that  6 NAPTIP officers were recently dismissed from service for compromising on their duties.

The SERVICOM National Coordinator appreciated the Director General of  NAPTIP for endorsing te participation of her Agency in the Radio Programme and said this was an outcome of an Advocacy Visit to her by the SERVICOM Office