Episode 92 of the SERVICOM Help Desk Radio Programme held on 8th October 2019, with the National Coordinator /Chief Executive Officer of SERVICOM, Mrs Nnenna Akajemeli and the Public Awareness Manager, Ms. Patience Musa who both talked about the 2019 Customer service week with the Theme “The magic of Service”
As traditional the national Coordinator of SERVICOM appreciated Brekete family and those rendering services in MDAs and said the Customer service week is about celebrating excellent service and the customers.
The Public Awareness Manager while shedding more light on the Customer service week said the week is observed world-wide in the first week of October and is set aside to celebrate service takers and outstanding service givers who worked hard to give customers good service experience.
She said the Theme for 2019 Customer Service Week, “Magic of Service’’ was apt because it recognizes that good service experience has a magical effect on both the customer and the service giver.
She noted that in view of the relevance of SERVICOM Office as the foremost change agent for service excellence, a one-day Road Show was proposed for the celebration of 2019 Customer Service Week on Wednesday, October 9, 2019.
“The proposed road show is expected to create awareness on the theme for the year and on how SERVICOM is achieving this through its mandate, its expected to sensitize citizens on their rights to be served right and celebrate service providers across MDAs for their efforts in improving citizens’ experiences at service windows.
According to her, the road show event would also be taken to NTA headquarters in recognition of their innovation over the years in ensuring that citizens are better informed and enlightened through their news coverage and programmes.
She called on MDAs to utilize the week and look at how best to improve on their services for customer satisfaction because without customers there won’t be business be it government or private sector.