Recognizing Excellence: SERVICOM Honours Outstanding Staff for October 2025

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At SERVICOM, excellence is not just an expectation  it is a culture we actively build, celebrate, and sustain. As part of our commitment to motivating staff and strengthening service values within the public sector, the SERVICOM Office has once again honored outstanding officers who exemplify dedication and professionalism in their daily work.

These recognitions shine a light on the individuals who consistently uphold the principles of timeliness, discipline, respect, and accountability the very principles that shape the quality of service citizens receive across MDAs.

 Staff of the Month: Mrs. Funmilayo Oladimeji

Mrs. Funmilayo Oladimeji has been named Staff of the Month for her exemplary work ethic, commitment to duty, and positive influence within the office. Her willingness to go the extra mile and her attention to detail continue to inspire her team and reflect the values that define SERVICOM’s mandate.

Her recognition reinforces a truth we uphold daily:

Outstanding service begins with outstanding attitude.

 Most Punctual Staff: Mr. Anthony Ochelebe

Consistency is the foundation of excellence, and Mr. Anthony Ochelebe continues to demonstrate this through his unmatched punctuality. His discipline and time-consciousness set a clear example of professionalism in the workplace.

Punctuality is more than arriving early  it reflects respect for work, for colleagues, and for the citizens who depend on public service. Mr. Ochelebe embodies this mindset fully.

 Best Dressed Staff: Mr. Nat Okpeje Obe

Presentation remains a vital element of professionalism, and Mr. Nat Okpeje Obe has once again demonstrated refined decorum and spotless appearance, earning him this month’s Best Dressed Staff award.

His consistent display of neatness and elegance reinforces the SERVICOM ethos that public service must be delivered with dignity both in action and in appearance.

 Sustaining a Culture of Service Excellence

These recognitions go beyond ceremony; they reflect an intentional effort by SERVICOM to cultivate values that strengthen the entire public service ecosystem. By celebrating staff who demonstrate accountability, discipline, and professionalism, we reinforce behaviors that directly improve the quality of service delivered to Nigerians.

In the words of a member of management:

“When we acknowledge excellence within, we set the tone for excellence in the services we supervise across MDAs.”

 Moving Forward

This month’s awardees remind us that every role  no matter how routine  contributes to the bigger mission of ensuring that citizens receive the service they deserve. Their dedication is a testament to SERVICOM’s ongoing commitment to building a motivated, responsible, and citizen-centered workforce.


Congratulations to our winners, and thank you for your continued contributions to service excellence.

SERVICOM REAFFIRMS COMMITMENT TO ENSURING STRATEGIC ACCOUNTABILTY IN MDAs CHARTER PERFORMANCE REPORTING MEETINGS SERVICEWIDE.

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The SERVICOM Presidency has reaffirmed its commitment towards ensuring strategic accountability in MDAs Quarterly Charter Performance Reporting Meetings service wide, through its reporting template.

This reaffirmation came on the heels of the Third Quarter Charter Performance Reporting Meeting held in the Office headquarters today Tuesday, 21st October ,2025.

Speaking during the Quarterly Charter Performance Reporting Meeting, the Acting National Coordinator/ CEO SERVICOM Presidency, Mr. Anthony Olugbenga Oshin, stated that the Quarterly Performance Reporting Meeting is not just a routine engagement, but rather a strategic accountability platform through which the SERVICOM Office tracks progress, identifies emerging challenges, and recognizes innovations in service delivery initiatives across the public sector service wide.

“Through this exercise, we reaffirm our commitments to ensuring that citizens remain at the core center of governments’ services in a courteous, transparent and efficient manner” he added.

According to him, the Quarterly Charter Performance Reporting Breakfast Meeting, is an opportunity to reflect on our collective performance, where we share lessons learned and strengthen our strategies for advancing the Federal Government ‘s Service Delivery Initiative across Ministries Departments and Agencies (MDAs).

Oshin stated that, in line with SERVICOM’s standards, the meeting is geared towards improving citizens’ satisfaction and promoting service excellence in MDAs, our mandate obliges us to ensure that government services are delivered promptly, fairly and accountably while we continuously evaluate how these services impact citizen’s lives through the various Service Windows across board.

The Acting Coordinator, further said that, the meeting is to provide a platform for MDAs to network and for deliberating on issues of service experiences to the citizens. The Charter Performance Reporting framework also provides valuable data that informs policy adjustments, drives institutional reforms, and strengthens public confidence in government, he added.

He commended all the Nodal Officers/ Focal Officers for their dedication and resilience in driving service delivery improvements within their respective MDAs.

He called on the Nodal Officers, to be more open and constructive in their presentations while focusing on the ultimate goal of performance reporting which is service improvements with a view, to ensuring that the promises of government translate into tangible benefits for all Nigerian Citizens.

Before the commencement of the Charter Performance Reports the Head of Operations, Mrs. Ngozi Akinbodewa, reminded the Nodal / Focal Officers of the need to streamline their reports on the four key result areas, such as Workplan implementation, Charter Performance implementation, Complaints’ resolution, as well as Customer Satisfaction Survey.

Henrietta Okokon
Assistant Director Information/ Public Relations
SERVICOM Presidency Office
21/10/25

Celebrating Excellence: SERVICOM Honors Outstanding Staff for October 2025

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At SERVICOM, excellence is more than a standard it’s a daily commitment to making public service better, faster, and more responsive to citizens.

As part of our culture of recognition and motivation, the SERVICOM Office proudly celebrated three outstanding staff members who have demonstrated exceptional performance, discipline, and professionalism in their duties.

Staff of the Month  Mrs. Rose Elijah

Mrs. Rose Elijah was named Staff of the Month for her consistent dedication to duty, attention to detail, and positive attitude toward teamwork. Her reliability and commitment to SERVICOM’s mandate continue to inspire her colleagues and strengthen the culture of service excellence within the office.

Most Punctual Staff  Mr. Isah Aliyu Abdullahi

In public service, time is value  and Mr. Isah Aliyu Abdullahi exemplifies timeliness as a core professional ethic. His discipline and reliability remind us that accountability begins with showing up  on time, every time.

Best Dressed Staff – Mr. Nat Okpeje Obe

Presentation reflects professionalism. Mr. Nat Okpeje Obe was recognized as Best Dressed Staff for his consistent attention to appearance and decorum in the workplace  embodying the dignity and respect expected of public servants.

Building a Culture of Excellence

The monthly staff recognition initiative is one of SERVICOM’s internal efforts to reinforce a culture of dedication, punctuality, and professionalism  values that directly influence how public officers serve citizens.

Speaking at the brief ceremony, members of management commended the recipients for their outstanding contributions and encouraged other staff to emulate their dedication.

“Service excellence begins internally  in how we value our people, our time, and our work,” one senior officer noted. “When we celebrate excellence among ourselves, we set the tone for the kind of service citizens will receive.”

the “Mission Possible” Spirit

This recognition comes shortly after SERVICOM led MDAs nationwide in celebrating Customer Service Week 2025, themed “Mission Possible.” The awards reinforce the same message  that with determination, discipline, and teamwork, excellent service delivery is always possible.

As SERVICOM continues to drive improvement in Nigeria’s public sector, these moments of recognition remind us that transformation begins with people — the everyday officers who embody professionalism and pride in service.

Customer Service Week 2025: SERVICOM Leads Nigeria’s MDAs with the Theme “Mission Possible”

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As Nigeria joined the rest of the world to celebrate Customer Service Week 2025, the SERVICOM Office, Presidency, led Ministries, Departments, and Agencies (MDAs) nationwide in commemorating this important event under the global theme “Mission Possible.”

The celebration highlighted the power of teamwork, resilience, and innovation in improving service delivery across the public sector  reminding every public servant that excellent service is not just achievable, it’s expected.

A National Message to All MDAs

Delivering the official National Keynote Address on behalf of the SERVICOM Office, the Head of Operations, Mrs. Ngozi Akinbodewa, called on all MDAs to renew their commitment to citizen focused service delivery and to embrace the spirit of possibility in their daily operations.

She emphasized that the theme “Mission Possible” reflects the essence of public service turning challenges into opportunities and transforming limitations into impact.

“Every challenge in service delivery can be solved when we apply determination, creativity, and teamwork,” she said.
“Our mission is to make excellent service delivery a daily reality for every Nigerian, across every MDA.”

The Meaning Behind “Mission Possible”

The 2025 theme “Mission Possible” embodies optimism, resilience, and the collective belief that progress in public service is attainable through dedication and innovation.

SERVICOM encouraged all MDAs to adopt the following core values as drivers of improved service delivery:

  • Determination – seeing every task through until citizens are satisfied.

  • Teamwork – working across departments and hierarchies for collective success.

  • Professionalism – serving with integrity, respect, and competence.

  • Creativity – applying fresh ideas to old challenges.

  • Resilience – maintaining focus and positivity in the face of obstacles.

The Colours of Service

The 2025 celebration featured three symbolic colours  Teal, White, and Red  each representing SERVICOM’s foundational values:
💙 Teal: calmness and balance in handling service challenges.
🤍 White: honesty, transparency, and a fresh start in every interaction.
❤️ Red: passion and energy for service excellence.

Together, these colours embody the steady foundation of trust, openness, and enthusiasm that define the SERVICOM ethos.

From Challenges to Possibilities

In her address, Mrs. Akinbodewa highlighted that achieving the “Mission Possible” requires a shift in how public service is delivered

  • from reactive to proactive,

  • from bureaucratic to responsive, and

  • from routine to results-oriented service.

She emphasized the need for technology driven solutions such as e-platforms for complaint tracking, real time dashboards for accountability, and data-driven decisions that improve transparency and responsiveness across MDAs.

“When we treat complaints as tools for growth, not as threats,” she noted, “we strengthen trust between citizens and government.”

Why Customer Service Week Matters

Customer Service Week is not merely a ceremonial event; it is a moment of reflection and renewal for the entire public sector.

It celebrates the men and women who make government work  the frontline officers, administrators, and managers who turn public policy into citizen impact.

SERVICOM urged all MDAs to use the week as a platform to appreciate their staff, engage with citizens, and recommit to timeliness, professionalism, information sharing, and empathy in every aspect of service delivery.

Moving Forward

As the 2025 Customer Service Week draws to a close, SERVICOM reaffirms its commitment to driving a culture of transparency, accountability, and service excellence across Nigeria’s public institutions.

The “Mission Possible” message remains a guiding principle  a reminder that with collaboration, creativity, and leadership, Nigerians can experience the quality of service they truly deserve.

“Every challenge is solvable. Every citizen deserves respect. Every act of service brings us closer to a better Nigeria.”

SERVICOM PRESENTS COMPLIANCE EVALUATION REPORTS TO MANAGEMENT OF NIGERIAN SOCIAL INSURANCE TRUST FUND

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The Acting National Coordinator / CEO SERVICOM Presidency, Mr.  Anthony Oshin, represented by the Head of Operations, Mrs Ngozi Akinbodewa, has formally presented SERVICOM Compliance Evaluations reports to the  top Management of the Nigerian Social Insurance Trust Fund (NSITF).

 

The presentation ceremony took place recently, at the Funds’ Corporate headquarters Abuja.

 

In her presentation, Mrs. Akinbodewa,  commended the efforts and the drive of the Management of NSITF  in her service delivery initiatives across board.

 

 

She further lauded the efforts of the NSITF in ensuring innovative strides in the area of Employees Compensation Scheme (ECS), a Social Safety, that is gaining ground in the Nigerian Social Insurance Sector.

 

Akinbodewa highlighted that, the purpose of any legitimate government is to serve citizens through the provision of services in MDAs which are intended to make positive changes in the lives and situation of citizens as witnessed by the evaluation team.

 

Mrs. Akinbodewa, in her presentation stated that the overall objectives of the SERVICOM Compliance Evaluation is to ensure Citizens Focused Service Delivery in Ministries Departments and Agencies(MDAs).

 

The specific objectives, she  said , include identifying gaps in service delivery and making recommendations to the Fund to improve customer satisfaction and accountability across all the zonal offices.

 

She said that the Nigeria Social Insurance Trust Fund (NSITF) under the Federal Ministry of Labour and Employment was selected for SERVICOM Compliance Evaluation following a Presidential directive that all Government Departments and Agencies be evaluated for SERVICOM Compliance. Ten (10) Regional Offices and Branches of the Fund were evaluated.

 

According to her,  evidence was gathered at the service windows evaluated through, Customer interviews- Employers of Labour and Beneficiaries, Discussions with Management, staff and partners of NSITF such as Regional and Branch Managers, Review of NSITF key documents e.g. NSITF Service Charter, Annual Report, Employees Compensation Act 2010, NSITF Customer Care Handbook, Desk research through  the  websites of NSITF www.nsitf.gov.ng and SERVICOM www.servicom.gov.ng and General observations

 

According her, highlights of evaluators findings were based on areas of strengths and weakness in all the service windows evaluated using the SERVICOM INDEX which is a standard tool provided and approved by the Federal Government as a standardize method for measuring and comparing performance against service standards defined by MDAs.

 

The SERVICOM Index she said, bordered on 5 major Drivers such as Service Delivery, timeliness, information, professionalism, staff attitude with their criterion to ascertain areas of gaps and proffer solutions that are citizens- centered.

 

In the chart displayed, Mrs.  Akinbodewa said, it shows the average performance of each driver in all the evaluated service , as indicated in the chart above, shows that service delivery of NSITF is rated 4-star (**) and considered Commendable in all locations (10) visited.

 

Highlighting that ,  It is important to note that ,there is need for deliberate continuous improvement in order to attain highest ranking which is Praiseworthy in the Fund when carrying out post evaluation process.

 

The above chart shows the average performance of each driver in all the evaluated service windows and it shows that the service windows are doing relatively better in Service Delivery followed by Staff attitude, Timeliness, Information and Professionalism, she added.

 

The representative of the Acting National  Coordinator proffered immediate quick fixes to the Management of NSITF to consider both on a medium term and long term basis, which is to create more awareness campaigns across board to educate and enlighten Nigerians to buy into Employees Compensation Scheme .

 

In his welcome address the Managing Director  / CEO, Nigerian Social Insurance Trust Fund ( NSITF)  Barrister Oluwaseun Faleye, said that the SERVICOM Compliance Evaluation Report was a score card and quite apt and important to the Fund as it relates to the services rendered by the staff.

 

He further stated NSITF ‘s commitment to continuously work with the SERVICOM Office for improvement and reformations around creating the much needed seamless and citizen centred service delivery.

 

“We are still a work in progress, working assiduously to close the gaps and ensure that we meet up with the mandate and standards stipulated in our service charter through ICT automation, service delivery Stakeholders engagements, targeted awareness campaigns in- house capacity development training ” he added.

 

He also made an affirmation of creating and boosting more robust citizen centred service delivery by raising the bar in awareness campaigns service wide.

SERVICOM PARTNERS WITH WORLD BANK TO INTERGRATE AND SUSTAIN E –GRIEVANCE MECHANISM PLATFORM.

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The SERVICOM Presidency office has partnered with the World Bank to integrate and sustain an E- grievance mechanism platform that is fully automated to cut across Ministries Departments and Agencies (MDAS). 

This platform initiative was unveiled during a briefing by the World Bank on the progress reports to have SERVICOM man a system that is fully sustained by the Agency.

The Project Coordinator Mr, Siakpere in his briefing, stated that, the idea behind the initiative is to lay a foundation whereby SERVICOM would build and operationalize a system that would become a tool to manage their customers and for business purposes across board.

The set objectives of this initiative he said, is having all MDAs projects with the Bank domiciled in SERVICOM, that would make such projects more sustainable and accountable to the people and the Government in Nigeria.

The project would be an integrated National Grievance Mechanism Hub domiciled in SERVICOM with a view to digitize GRM platform seamlessly. This Hub according to the Project Coordinator, would have principles and guidelines, with set standards that are conformable and will align with the World Bank standards.

He explained further that, a charter would be added to the guideline which will be part of SERVICOM routine schedules, and un-boarded to MDAs so that at the end of the day, every MDA would be accountable to SERVICOM in all its service delivery initiatives.

When fully operationalized it would be a better way of streamlining and improving service delivery initiatives in Ministries Departments and Agencies (MDAs), he added.

In his response the Acting National Coordinator, Mr. Anthony Oshin, represented by the Head of Administration, Mrs. Helen Lawal, commended the World Bank Team for this laudable initiative that would be domiciled in the SERVICOM Office for all Ministries Departments and Agencies to key into for seamless management of grievance redress mechanism service wide.

She emphasised that, “it is our belief that the SERVICOM Office, would continue to monitor and evaluate the quality of services delivered to their customers in MDAs from the various service windows through the Grievance Redress Mechanism platform that would entrench the culture of service excellence service wide”.

 

SERVICOM Presidency would as critical partners work in collaboration with all MDAs in actualizing continuous improvement on the quality of services delivered to the Nigerian citizens in accordance with her mandate, she said.

 

Henrietta Okokon

Assistant Director Information/Public Relations

SERVICOM Presidency

20th September, 2025

SERVICOM PRESIDENCY OFFICE PRESENTS POST EVALUATION REPORTS TO THE MANAGEMENT OF FEDERAL AIRPORTS AUTHORIYHY OF NIGERIA (FAAN)

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The SERVICOM Presidency Office has presented the Post SERVICOM Compliance Evaluation Reports to the Management of the Federal Airports Authority of Nigeria (FAAN). This presentation ceremony was held at the FAAN Headquarters in Lagos during the course of the week.

During the Presentation briefing, the Head of Operations SERVICOM, Mrs. Ngozi Akinbodewa who represented the Acting National Coordinator SERVICOM PRESIDENCY Office, Mr. Anthony Olugbenga Oshin, said that the report highlights the post evaluation exercises carried out in Seven different Airports across Nigeria.

The overall objective of the SERVICOM Compliance Evaluation she said, is to ensure citizen-focused Service Delivery across Ministries, Departments, and Agencies (MDAs).

The specific objectives of this exercise is geared towards identifying gaps in service delivery, provide actionable recommendations, and conduct post-evaluation reviews to assess the extent to which the 2018 recommendations of the evaluated Airports of Federal Airports Authority of Nigeria (FAAN) have been implemented, ultimately driving improvements in customer satisfaction and institutional accountability.

She stated that the methodology utilized by the SERVICOM Office was to carry out a post evaluation of the Federal Airports Authority of Nigeria (FAAN), that was chosen for evaluation in 2018 to assess its state of service delivery nationwide.

Akinbodewa further explained that, seven (7) locations including the Headquarters of the Authority were evaluated in March 2018 for assessment of their compliance with the SERVICOM Index. Thus, in July, 2025 Post SERVICOM Compliance Evaluation were conducted to assess the status of implementation from 2018 recommendations to Federal Airports Authority of Nigeria (FAAN).

In hier briefing, she stated that evidence gathered at the service windows evaluated was carried out through facilities inspection and observations to measure the level of compliance to set standards.

According to her ,we used the SERVICOM index to measure standards based on the five (5) key drivers as approved by FEC to measure standards of FAAN and proffer improvements Plan. These Key Drivers she highlighted, as follows: Service delivery, Timeliness, Information, Professionalism, Staff Attitude.

SERVICOM thereafter, proffered some of the quick fixes for improvements in some of the Airports aforementioned for speedy implementation. The following were proffered for FAAN Management for urgent implementations such as, the repair and maintenance of the Owerri Airport cooling system. Stating that, prompt action needs to be taken to ensure improved ventilation, enhance passengers comfort during peak travel periods

The SERVICOM Office, also advised the Management to expedite the purchase of Co-buses in all pending locations, specifically, Lagos, Port Harcourt, and Owerri. This will ensure efficient passenger movement between terminals and Aircraft stands

FAAN Management she said, should hasten the installation of travellators and avio-bridges at the Abuja Airport for improved access to service by all categories of passengers and airport users.

There is dire need for an overhaul reorganization of the Lagos Cargo Terminal at
International Airport for effective, efficient and seamless service to customers, she added.

SERVICOM Office further advised FAAN Management, to hasten the installations/repair of the Travellators at both Lagos and Abuja International wings to ease movement of passengers especially those with reduced mobility

FAAN Management should prioritize the installation of double-view X-ray baggage scanners at the domestic wing of Nnamdi Azikiwe International Airport, she advised.

“It is our belief that FAAN would ensure continuous improvement on the quality of services delivered to its customers when the recommendations contained in this report are fully implemented”, she added.

She concluded that, SERVICOM Presidency would as a critical partner would work in collaboration with FAAN in actualizing a continuous improvement on the quality of services delivered to the passengers and stakeholders.

In her response the Managing Director/ Chief Executive, Federal Airports Authority of Nigeria (FAAN), Mrs. Olubunmi Kuku, represented by Dr. Lukman Eniola, Director Human Resources and Administration, said that, the Authority is happy with the audit and visibility of the Service Charter Evaluation and scorecard carried out between year 2018 – 2025 by the SERVICOM Presidency Office.

Dr. Lukman, stated that FAAN Management lead by Mrs Olubunmi Kuku , has already considered structural pillars to improve our services, through strategic innovations, infrastructural security, workforce experience and Personnel Management Systems(PMS), which has enabled the Authority to access and evaluate our facilities nationwide.

FAAN is developing SMART Airports in 22 Airports in Nigeria for citizens, in line with world best practice with the support of Mr. President, Minister and the Managing Director / CE FAAN to attain these feats, he explained.

We promise to take the evaluation reports seriously and improve on areas needed for maintenance and installations as required by SERVICOM, in a transparent and efficient manner in order to ease travelling experiences of Nigerian citizens nationwide.

 

Henrietta Okokon
Assistant Director Information/ Public Relations
SERVICOM Presidency
19/9/2025

SERVICOM Recognizes Outstanding Staff for August

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The Service Compact with All Nigerians (SERVICOM) has recognized three outstanding staff members for their dedication and exemplary performance in the month of August, as part of its ongoing Staff Awards Initiative.

The awards, which highlight punctuality, professionalism, and overall excellence, were presented at SERVICOM Headquarters in Abuja.

The following staff were honored:

  • 🏅 Staff of the Month – Mrs. Kikelomo Aina

  • ⏰ Most Punctual Staff – Mr. Mfon Iniunam

  • 👔 Best Dressed Staff – Mr. Nat Okpeje Obe

Speaking during the presentation, SERVICOM’s leadership emphasized that the awards are not just about recognition but about institutionalizing the culture of service excellence within the organization.

“At SERVICOM, we believe the values we advocate for in Ministries, Departments, and Agencies must also be reflected in our own operations. Recognizing staff who embody these values reinforces our commitment to accountability, professionalism, and service delivery,” the statement noted.

The Staff Awards Initiative is a monthly program designed to motivate staff while reinforcing SERVICOM’s ethos of excellence. By practicing what it preaches internally, SERVICOM continues to set the standard for citizen-focused service delivery across Nigeria’s public institutions.

SERVICOM Recognizes Outstanding Staff for Excellence in Service

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At SERVICOM, our mission has always been to ensure that Nigerians receive the quality of service they truly deserve. But service excellence begins from within. We believe that the standards we expect from Ministries, Departments, and Agencies (MDAs) must also be lived and practiced by our own team.

That is why we are proud to announce the recognition of some of our dedicated staff members through our monthly staff awards.

Staff of the Month

The Staff of the Month award went to MRS. KIKELOMO AINA, whose commitment, consistency, and contributions stood out among peers. This recognition highlights exceptional work ethic and the drive to always go the extra mile in delivering results.

Most Punctual Staff

Timeliness is at the heart of effective service delivery. The Most Punctual Staff award was given to MR.ISAIAH KAURA, in appreciation of their discipline and dedication to always being available on time — a small but powerful reflection of accountability.

Best Dressed Staff

Presentation matters. The Best Dressed Staff award went to MR.NAT OKPEJE OBE, whose appearance reflects professionalism and sets a positive tone in our workplace.

Why We Celebrate Our Team

Recognizing our staff is more than just a ceremony. It reinforces the values we champion as an organization: accountability, timeliness, professionalism, and excellence. By acknowledging these qualities internally, we remind ourselves that the call for improved service delivery across Nigeria must begin at home.

Moving Forward

This initiative will continue as a monthly tradition to motivate, inspire, and reward staff who embody the SERVICOM ethos. After all, when service begins from within, it becomes easier to extend the same standards outward  to every Nigerian who depends on government services.

At SERVICOM, we remain committed to building a culture of excellence and celebrating the individuals who bring that vision to life every day.

SERVICOM COMMENDS NIMASA ON SERVICE CHARTER LAUNCH

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The National Coordinator/ CEO SERVICOM Presidency, Mrs. Nnenna Akajemeli has commended the efforts of Management and Staff of the Nigerian Maritime Administration and Safety Agency (NIMASA) for launching / presenting her Service Charter the Nigerian Public.

This commendation came on the heels of the Service Charter launch of the Nigerian Maritime Administration and Safety Agency (NIMASA)recently.

While delivering her paper presentation the Coordinator said, “this is a significant step towards service improvements in the Agency” adding that the implementation of the Service Charter would determine how well NIMASA is positioned to really improve on the services provided to citizens and customers who are their clients.

According to her a service charter is a short publication that describes the service experience that can be expected from an organization, it is a document seen as a covenant or promissory note made to stakeholders by an organization about the standards they should expect to receive.

This document she said, would serve as an operational and performance enhancement tool that enshrines the trust between service providers and service takers. And must contain realistic and measurable standards of the Agency.

She further highlighted on the benefits of a service charter as an indication of NIMASA’s highest level of commitment that would promote fairness and treatment and dignified service to their teeming stakeholders.

The Service Charter she said communicates entitlements and raises expectations among customers and staff and would also enable progress to be measured and guide the activities of service provision and delivery of the Agency.

She reiterated, on the importance of implementing the service charter as this would put the entire NIMASA Management and Staff of adherence to the standards as stipulated on the Charter.

The SERVICOM Office believes that if service standards stated in the Charter are implemented, monitored and performance is reported, NIMASA would be repositioned to function optimally thereby ensuring that all customers are served right.

Achieving excellent service in NIMASA can only be enhanced through pro- active planning and focusing on ways of improving the quality of what we can do at every at every level within and outside the Agency, she added.

In his welcome address, the Director General/ CEO Nigerian Maritime Administration and Safety Agency (NIMASA) Dr. Bashir Jamoh OFR, said if we want to be great then we have to be ready to serve Nigerians.

And for us to serve we must have a Service Charter as an operating framework to serve the public effectively. She enjoined the entire Management and Staff to look into the Service Charter and Make meaningful implementation to serve the nation as whole.

Hence the need to ensure we add value to our ways of thinking and redefining the type of service we have to deliver to Nigerians. One of the ways to redefine service, he said is to align with the Renewed Hope Agenda of Mr. President, by rendering services that showcases accountability, professionalism, team work dedication and innovation, that would take the Centre stage to overcome the grievances of the Nigerian citizens.

He stressed his commitment in ensuring that NIMASA abides by the rules of engagement with the public through the Service Charter,

 

Henrietta Okokon

Public Awareness Manager

SERVICOM Presidency

7/2/24