The National coordinator/CEO SERVICOM, Mrs Nnenna Akajemeli has called on CEO’s to be more committed to render citizen’s centred and innovative service delivery service wide.
This call was made over the weekend when the National Coordinator inaugurated the SERVICOM CHARTER of the Federal Medical Centre Jabi.
She stated that the inauguration of the charter would mark a critical step in sustaining the Service Delivery Initiative in FMC, Jabi and that the Management should make quality efforts towards entrenching the culture of continuous improvement in delivering quality and timely services to Nigerians.
However, Mrs Akajemeli further highlighted that SERVICOM’s focus is on the quality of contact between service providers and service takers, adding that the primary purpose of Government in the Federal Medical Centre is to improve the quality healthcare services for its citizens through the provision of quality stewardship and healthcare facilities for the Nigerian citizenry.
Mrs Akajemeli added that the SERVICOM unit is the Government’s solution and answer to poor public service delivery nationwide and that it is pertinent that citizens are more aware of their rights and have higher expectations in Service Delivery processes.
She further urged all the staff of FMC Jabi to embrace teamwork, and leverage on cutting edge technology to enhance research, training and innovation in healthcare provision.
In addition, the coordinator stated that the SERVICOM UNIT should focus on collaboration amongst internal departments towards ensuring more citizen-focused service delivery across the country.
In his welcome address the Chief Medical Director professor Saad Aliyu Ahmed said that the Federal Medical Center Jabi is known for her excellence and hard work in delivering services to patients and that the inauguration is coming at a time when the hospital needs more efficiency and effectiveness in improving and enhancing quality service delivery across board.
He further stated that the hospital needs SERVICOM‘s inputs in getting things done in order to get the hospital to its peak of rendering quality and efficient services as at when due.
In his goodwill message the Board Chairman Dr. Alex Tosan Ideh commended the SERVICOM team and called on them to establish SERVICOM at the sub national level in order to save lives of indigent Nigerians who do not have access to quality healthcare services at the grass roots level.
He pledged management’s commitment to embrace the culture of service excellence, by rendering quality and efficient services in all the service departments of the hospital.