The National Coordinator/ CEO SERVICOM, Mrs. Nnenna Akajemeli, has commended the efforts of the Nigerian Petroleum Regulatory Commission (NUPRC) as the agency has automated its service Charter to the Nigerian citizens.
This commendation was made, during the Service Charter Launch of the Commission today Tuesday 20thNovember, 2023.
In her keynote address the National Coordinator said that the official launch of NUPRC’s Service Charter marks a significant step towards service improvement in the Commission.
She however, noted that it is the implementation of the Service Charter that would determine how well the Commission is positioned to improve on the services provided to its customers.
Mrs. Akajemeli stated that the Service Charter is short publication that describes the service experience that can be expected from an organization. It serves as an operational and performance enhancement tool that enshrines the trust between service providers and service takers.
She explained that the Service Charter contains realistic and measurable standards such as key services and standards of the Commission.
She further stated that government delivers effective services when there is accountability between citizens and their leaders which is a multidimensional chain of relationship that links policy makers , service providers and customers.
For SERVICOM, she said its measure of excellence lies in MDAs delivering customer focused services- the Service Charter is the operational tool to drive performance improvements.
The SERVICOM Office she said believes that if the service standards stated in the Charter are implemented, monitored and performance is reported, the Commission would be repositioned to function optimally thereby ensuring that all customers are served right.
She advised the Commission that achieving excellence service in NUPRC can only be enhanced through proactive planning and focusing on ways of improving the quality of what we do at every level within the Commission.
In his welcome address the Commissions Chief Executive, Nigerian Upstream Regulatory Commission, Engineer Gbenga Komolafe, said that excellent service exalts a nation and her productivity and that the launch of this Service Charter is a milestone for the oil and gas industry as this would entrench the culture of service excellence in NUPRC.
He further stated that the Service Charter would stimulate mechanisms that are accountable, enterprising, professional, and transparent to the citizens.
“We would not only meet the expectations of our teeming customers but we would exceed the expectations through our exceptional services rendered to the Nigerian citizens” he added.
Public Awareness Manager