Radio Shows

Highlight and Matters arising from Episode 182 of the SERVICOM Help Desk Radio Programme.

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The Episode 182 of the SERVICOM help desk Radio programme held on the 21st of June 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio to discuss service improvement.

However, due to pressing issues in the Studio, they were not opportune  to speak.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 179 of the SERVICOM Help Desk Radio Programme.

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The Episode 179 of the SERVICOM help desk Radio programme held on the 31th of May 2022, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta Okokon the Public Awareness Unit where in the studio to discuss service improvement. The NC reacted to the issues raised by two complainants on Medical ground concerning the death of his wife and the lost of a Leg of one of the complainants in the studio due to negligence and unprofessional conduct of a Doctor and Hospital.

She said the Medical and Dental Council of Nigeria will be engaged by SERVICOM to look into the matter and proffer solution to avoid future occurrences as best and professional practices were not observed in handling the patients concerned and promised to subsequently  give update on the issue.

 

There were no other emerging issues for SERVICOM to attend to

Highlight and Matters arising from Episode 175 of the SERVICOM Help Desk Radio Programme.

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The Episode 175 of the SERVICOM help desk Radio programme held on the 19th of April 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio to discuss service improvement. The NC briefly spoke and concur with the Ordinary President on the issue of Domestic Violence and said there are lots of gaps and leakage in some family and urge Religious bodies and NGO’s to sensitize the public on the damaging effect of it, there are also good example families that work well and should be emulated, she add.

The NC spoke on the topic ‘’Accountability and Responsibility’’ this means taking decision, living by your decision and owning that decision and when people criticize or suggest improvement in your MDA, Hospitals, Schools or Security architecture, we must take responsibility for service delivery to serve the people.

Accountability and Responsibility promote a culture of excellence in work place where Government has officers to work and will enhance effective service delivery for the betterment of all, she concluded.

 

There were no emerging issues for SERVICOM  to attend to

 

Highlight and Matters arising from Episode 174 of the SERVICOM Help Desk Radio Programme.

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The Episode 174 of the SERVICOM help desk Radio programme held on the 12th of April 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio to discuss service improvement.

However, due to pressing issues in the Studio, they were not  opportune  to speak.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Highlight and Matters arising from Episode 173 of the SERVICOM Help Desk Radio Programme.

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The Episode 173 of the SERVICOM help desk Radio programme held on the 5th of April 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio to discuss service improvement.

However, due to pressing issues in the Studio, they were not opportune  to speak.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 172 of the SERVICOM Help Desk Radio Programme.

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The Episode 172 of the SERVICOM help desk Radio programme held on the 29th of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio. The NC advised people to be vigilant were ever they  are working and learn from the work place, she appreciated the Ordinary President and all those rendering services in MDA’s to do more.

Customers should endeavour to complain when they are not satisfied with services rendered so that it can be addressed.

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 171 of the SERVICOM Help Desk Radio Programme.

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The Episode 171 of the SERVICOM help desk Radio programme held on the 22nd of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony  Ochelebe  of  the Public Awareness Unit where in the studio and came along with officers from the Federal Medical Centre Jabi – Abuja. The NC appreciated the Ordinary President and said we collaborate with FMC Jabi to make sure services serve the people as they have embraced innovation and turn around in their service delivery processes.

Dr. Maji Christopher, Nodal Officer SERVICOM FMC Abuja and Nurse Ijeoma Ewu, secretary of SERVICOM FMC Jabi enlightened the public on the improvement in the Hospital. Dr. Christopher said the New Medical Director has come up with a new Mission and Vision statement for the Hospital targeted at making the Hospital a World class Hospital that renders quality service through Team work using cutting edge technology to enhance research and training for effective service delivery.

Federal Medical Centre Jabi – Abuja is a public tertiary Hospital and is building a brand were quality service is guaranteed and to discourage Medical tourism, we now offer a world class service and we were able to do an Open Heart Surgery for a patient that was supposed to travel abroad for the procedure and she has been discharged, the Minister of state Dr. Sen. Mamora had to come and see the patient himself, Dr. Maji Christopher said.

The Hospital through the M.D Prof. Sa’ad  Ahamed  now has a Medical Indigent Fund supported by stakeholders and well spirited individuals to asset poor persons who do not have the resources to care for themselves and we a social welfare unit  to access their status,  Dr. Christopher added.

You can contact us through  this mediums: – 08028264700. Servicomfmcabuja@gmail.com

 

There were no emerging issues for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 169 of the SERVICOM Help Desk Radio Programme.

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The Episode 169 of the SERVICOM help desk Radio programme held on the 8th of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mr Tony Ochelebe  of  the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters.

The NC congratulated all Women especially those rendering services in various MDA as they mark the International Women’s Day celebration. The NC spoke on the ‘’Importance of Communication in Service Delivery’’. She stated that Communication is very important and is the life wire of all businesses especially in MDA’s, they should therefore let out information on their services the MDA provides.

Service providers can lose customers if they don’t communicate properly, so good communication is important for businesses to be promoted, the NC said. Communication can be done through various ways like One on One, Radio, Television, website and  flex banners, the information should be very simple and straight forward. When there is adequate information, people would come back and do business with you and this can create relationship, the NC added.

Communication helps to sustain service improvement, resolve issues, helps service takers to make decision, for people running Government business, it is important for you to let out information

 

There were no emerging  issues  for SERVICOM  to attend to

Mrs Henrietta  Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 168 of the SERVICOM Help Desk Radio Programme.

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The Episode 168 of the SERVICOM help desk Radio programme held on the 1st of March 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta Okokon  of  the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters.

There was however no time for the NC to disseminate the service delivery message due to pressing issues in the studio.

 

There were no emerging  issues  for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.

Highlight and Matters arising from Episode 167 of the SERVICOM Help Desk Radio Programme.

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The Episode 167 of the SERVICOM help desk Radio programme held on the 22nd of February 2022, the National Coordinator, Mrs Nnenna  Akajemeli  and  Mrs Henrietta Okokon  of  the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters.

There was however no time for the NC to pass the service delivery message due to pressing issues in the studio.

 

There were no  emerging  issues  for SERVICOM  to attend to

Mrs Henrietta Okokon

Public Awareness Manager.