The Episode 169 of the SERVICOM help desk Radio programme held on the 8th of March 2022, the National Coordinator, Mrs Nnenna Akajemeli and Mr Tony Ochelebe of the Public Awareness Unit where in the studio to enlighten the Public on service delivery matters.
The NC congratulated all Women especially those rendering services in various MDA as they mark the International Women’s Day celebration. The NC spoke on the ‘’Importance of Communication in Service Delivery’’. She stated that Communication is very important and is the life wire of all businesses especially in MDA’s, they should therefore let out information on their services the MDA provides.
Service providers can lose customers if they don’t communicate properly, so good communication is important for businesses to be promoted, the NC said. Communication can be done through various ways like One on One, Radio, Television, website and flex banners, the information should be very simple and straight forward. When there is adequate information, people would come back and do business with you and this can create relationship, the NC added.
Communication helps to sustain service improvement, resolve issues, helps service takers to make decision, for people running Government business, it is important for you to let out information
There were no emerging issues for SERVICOM to attend to
Mrs Henrietta Okokon
Public Awareness Manager.