The Episode 206 of the SERVICOM help desk Radio programme held on the 7th of March 2023, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon of  the Public Awareness Unit  where in the studio.

The N.C said SERVICOM comes to give update, bring MDA’s and listen to citizens true phone calls in the studio and then engage in other to improve service delivery. She further spoke on the Topic; ’’ The Importance of Retreat for Sustainable Improvement of Service Delivery Initiative in MDA’s’’ and how it can further drive improvement in our service Delivery process to Nigerians, Stakeholders and Customers. We had a Retreat few weeks back with Nodal Officers of different MDA’s and other external stakeholders on how to improve services to their Customers.

The Public Awareness Manager elaborated further on the above Topic and said Retreat is design to facilitate the activities of  a group of people to step back from their everyday activity for period of concentrated discussions, dialogue and strategic thinking about and organisational growth. She added that, on the 16^th of February 2023 the SERVICOM Office organised a retreat for over 97 MDA’s under our protocol list to chart a way forward for service improvement in their service points.

One of the importances of Retreat is that it can save money for an organisation, it’s a time to prone down on activities that are unnecessary and unrealistic, you can forecast and plan your Budget, you can recognise small functional unit in the MDA and open channel of communication.

The N.C gave further update on Mr Akpan, the complainant that had issues with Pencom. It was observed that his record of service with Pencom was not correct which led to the shortfall in his payment, he was advised to effect  the corrections and get back so as to finalise the resolution of the complaint.

 

There were no emerging issues for SERVICOM to attend to

 

Mrs Henrietta  Okokon.

Public Awareness Manager

The Episode 204 of the SERVICOM help desk Radio programme held on the 14 of February 2023 been Valentine Day, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta  Okokon of  the Public Awareness Unit  where in the studio. The NC said the best Love you can sure to anyone is to serve them well and this translates to touching  Lives  around you especial as a service provider in different MDA’s of Government.

The N.C Advised Daddy Polycarp, a former Staff of the  defunct  Savanah Sugar Company to write an update to  the SERVICOM Office so we can further engage with Ministry of Finance  for the others Staff to receive their payment.

A Complainant,  Mr Akpan Effiong. Who had issues  non completion of Retirement Benefit  with Pencom and his PFA  was asked to come to  the SERVICOM Office. The SERVICOM Office engaged with Pencom to see to the resolution of the complaint. The N.C added that Pencom will need to come to the Studio to enlighten Nigerians on the process and as well address the issue in other to have improvement and re-occurrence of the complaints.

The Public Awareness Manager, Mrs Henrietta  Okokon spoke on the  Topic; promoting  Attitudinal change in the work place towards effective service delivery in MDA’s. she said, this is the Attitude that MDA’s put up in the their work place and that is why SERVICOM holds them Accountable through their service Charter.

The Awareness Manager said, there are positive and negative attitude, the Positve one is that which the customer experiences a pleasant service. There are factors that promotes attitudinal change in the work place and this comprises of the Values, Believes and Norms that influences an individual, she said. Your attitude can influence your carrier, when you change your attitude, you change your Life as you cannot control what goes on around you but can control how you respond to them, she added.

 

Below is an emerging issues for SERVICOM to attend to

S/N	COMPLAINT	ISSUE	REMARK	RESPONSIBILITY
1.	Mr Akpan Effiong	Non completion of Retirement benefit payment of Pension by Pencom	SERVICOM to follow up.	NC HOP’s Team  B.

 

Mrs Henrietta  Okokon.

Public Awareness Manager.

 

 

The Episode 202 of the SERVICOM help desk Radio programme held on the 24th of January 202, the National Coordinator, Mrs  Nnenna  Akajemeli  and  Mrs Henrietta Okokon of  the Public Awareness Unit  where in the studio.

However, due to pressing issues in the studio, they were not opportuned  to speak to Nigerians on service delivery matters.

 

There were no other emerging issues for SERVICOM to attend to

Mrs Henrietta Okokon.

Public Awareness Manager.