Highlight and Matters arising from Episode 206 of the SERVICOM Help Desk Radio Programme.
The Episode 206 of the SERVICOM help desk Radio programme held on the 7th of March 2023, the National Coordinator, Mrs Nnenna Akajemeli and Mrs Henrietta Okokon of the Public Awareness Unit where in the studio.
The N.C said SERVICOM comes to give update, bring MDA’s and listen to citizens true phone calls in the studio and then engage in other to improve service delivery. She further spoke on the Topic; ’’ The Importance of Retreat for Sustainable Improvement of Service Delivery Initiative in MDA’s’’ and how it can further drive improvement in our service Delivery process to Nigerians, Stakeholders and Customers. We had a Retreat few weeks back with Nodal Officers of different MDA’s and other external stakeholders on how to improve services to their Customers.
The Public Awareness Manager elaborated further on the above Topic and said Retreat is design to facilitate the activities of a group of people to step back from their everyday activity for period of concentrated discussions, dialogue and strategic thinking about and organisational growth. She added that, on the 16th of February 2023 the SERVICOM Office organised a retreat for over 97 MDA’s under our protocol list to chart a way forward for service improvement in their service points.
One of the importances of Retreat is that it can save money for an organisation, it’s a time to prone down on activities that are unnecessary and unrealistic, you can forecast and plan your Budget, you can recognise small functional unit in the MDA and open channel of communication.
The N.C gave further update on Mr Akpan, the complainant that had issues with Pencom. It was observed that his record of service with Pencom was not correct which led to the shortfall in his payment, he was advised to effect the corrections and get back so as to finalise the resolution of the complaint.
There were no emerging issues for SERVICOM to attend to
Mrs Henrietta Okokon.
Public Awareness Manager