Highlight and Matters arising from Episode 204 of the SERVICOM Help Desk Radio Programme.
The Episode 204 of the SERVICOM help desk Radio programme held on the 14 of February 2023 been Valentine Day, the National Coordinator, Mrs Nnenna Akajemeli and Mrs Henrietta Okokon of the Public Awareness Unit where in the studio. The NC said the best Love you can sure to anyone is to serve them well and this translates to touching Lives around you especial as a service provider in different MDA’s of Government.
The N.C Advised Daddy Polycarp, a former Staff of the defunct Savanah Sugar Company to write an update to the SERVICOM Office so we can further engage with Ministry of Finance for the others Staff to receive their payment.
A Complainant, Mr Akpan Effiong. Who had issues non completion of Retirement Benefit with Pencom and his PFA was asked to come to the SERVICOM Office. The SERVICOM Office engaged with Pencom to see to the resolution of the complaint. The N.C added that Pencom will need to come to the Studio to enlighten Nigerians on the process and as well address the issue in other to have improvement and re-occurrence of the complaints.
The Public Awareness Manager, Mrs Henrietta Okokon spoke on the Topic; promoting Attitudinal change in the work place towards effective service delivery in MDA’s. she said, this is the Attitude that MDA’s put up in the their work place and that is why SERVICOM holds them Accountable through their service Charter.
The Awareness Manager said, there are positive and negative attitude, the Positve one is that which the customer experiences a pleasant service. There are factors that promotes attitudinal change in the work place and this comprises of the Values, Believes and Norms that influences an individual, she said. Your attitude can influence your carrier, when you change your attitude, you change your Life as you cannot control what goes on around you but can control how you respond to them, she added.
Below is an emerging issues for SERVICOM to attend to
|1.||Mr Akpan Effiong||Non completion of Retirement benefit payment of Pension by Pencom||SERVICOM to follow up.||NC
Mrs Henrietta Okokon.
Public Awareness Manager.