Radio Shows

Highlight of Episode 109 of the SERVICOM Help Desk Radio Programme

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The Episode 109 of the SERVICOM help desk Radio programme held on the 11TH of February 2020. The National Coordinator /Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli, accompanied by Mrs Henrietta Okokon, the Public Awareness Manager and Mr Tony Ochelebe  said the service providers should do well and the service takers should not walk away, they should engage.

She appreciated the Ordinary President and Complete Package and said we do not take this partnership for granted. She appreciated those supporting SERVICOM and bringing feedbacks.

The NC said she was encouraged by the service Dr. RUZU got and said everybody should try giving good service because it is for the good of all; she added that if you like better service, you too should give better service. What goes round comes round, as a Doctor or Nurse; give good service so that when you go for school activities of your children you will equally be treated well, she added.

 

 

 

Highlight of Episode 108 of the SERVICOM Help Desk Radio Programme

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The Episode 108 of the SERVICOM help desk Radio programme held on the 4th of February 2020, The National Coordinator /Chief Executive of SERVICOM, Mrs Nnenna Akajemeli, appreciated the Ordinary President and the Brekete family and said we are not taking this platform for granted and we will continue to partner with them. We thank all the MDA’s that have been responding to us.

The NC said service delivery is an equation that has two sides; we have people that provide the service and those that take the service. MDA’s provide services because government set them up to do that, we the service takers have been empowered by the constitution to take service, when this engagement occurs, governance will happen and lives we be touched and services will served the people when we do it well.

The Public Awareness Manager, Mrs Henrietta Okokon talk about SERVICOM communication strategy for citizens engagement, as part of our mandate, we have heightened citizens awareness to tell them that they have right to quality services in Nigeria and SERVICOM has come up with communication strategies that will engage Nigerians across board with you are Nigeria or in the diaspora, we have strategy that we want to engage you people with

SERVICOM has reject, redirect and refocus to ensure that Nigerian’s received prompt and efficient services, she said.  Our first strategy is the use of Social Media platforms such as Facebook, Twitter, Instagram and our official website. She was however asked to come back next week by the Ordinary President due to time constraint.

 

 

Highlight of Episode 107 of the SERVICOM Help Desk Radio Programme

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The Episode 107 of the SERVICOM help desk Radio programme had as it guest the representative of Department of Petroleum Resources (DPR). The National Coordinator /Chief Executive of SERVICOM, Mrs Nnenna Akajemeli, accompanied by Mrs Henrietta and Mr Tony were in the studio the second day of the programme. The NC appreciated the Ordinary President and the Brekete family.

Mr Babatunda olaleyun  in the  basinal assessment and lease administration section (BALA)  said for any one coming from outside the country to do business, we have up stream, downstream and midstream. Before you can drill oil in Nigeria you need to have an oil block, it’s about 1,295 kilometers which sometimes cuts across states. For you to have an oil well you must have an oil block. Oil block is awarded during lice sensing round by the government and if you bid and win, you will be given an oil block. The last announcement for oil block was in year 2007 which is at the prerogative of the President.

Mr Preye Alagoa in the Upstream division said his division handles the inside and outside of petroleum   activities. Once oil is discovered in or outside the shore, we will license the companies that will produce it. We call them to account annually. Engineer Husani Basaka of the engineering and standard division said they look into the equipment and standard of the companies operating the process to avoid explosions. We monitor it on paper and on the field of operation.

Mr Balogun Abdulafiz in the health, safety and environment (HSE) division said their duty is to protect the people working there and the environment. We make sure the equipment brought in those not kill anybody and works according to design and specifications. We also look out for the interest of the host communities, In case they have any complaint, we attend to it and make the Community happy, if they fail we deal with them.

Mr Ibrahim Isah in retail outlet, downstream division said their job is to monitor fueling  stations and we have to license them before they start operating after meeting some requirement before coming. We also consider land suitability and if it meets our requirement before they start construction. We go on routine checks to fueling stations, we have offices nationwide, and you can go there, if you have complaints. You can call us on 012790000, and then tell us your location and we will connect you to a nearby office to handle the complaint.

Mrs Adaniyi of the SERVICOM unit said their duty is to give stakeholders services and information, you are to read all terms and conditions in the form online before filling it as their no re-fund after payment because it goes to the TSA. She advised Customers to avoid middle men and come to DPR office if they want to do any business.

 

Highlight of Episode 106 of the SERVICOM Help Desk Radio Programme

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The Episode 106 of the SERVICOM help desk Radio programme had as it guest the representative of Department of Petroleum Resources (DPR). The National Coordinator /Chief Executive of SERVICOM, Mrs Nnenna Akajemeli, accompanied by Mrs Henrietta and Mr Tony were in the studio the second day of the programme. The NC appreciated the Ordinary President and the Brekete family.

Mr Babatunda olaleyun in the basinal assessment and lease administration section (BALA) said for any one coming from outside the country to do business, we have up stream, downstream and midstream. Before you can drill oil in Nigeria you need to have an oil block, it’s about 1,295 kilometres which sometimes cuts across states. For you to have an oil well you must have an oil block. Oil block is awarded during lice sensing round by the government and if you bid and win, you will be given an oil block. The last announcement for oil block was in year 2007 which is at the prerogative of the President.

Mr Preye Alagoa in the Upstream division said his division handles the inside and outside of petroleum  activities. Once oil is discovered in or outside the shore, we will license the companies that will produce it. We call them to account annually. Engineer Husani Basaka  of  the engineering and standard division said they look into the equipment and standard of the companies operating  the process to avoid explosions. We monitor it on paper and on the field of operation.

Mr Balogun Abdulafiz in the health, safety and environment (HSE) division said their duty is to protect the people working there and the environment. We make sure the equipment brought in those not kill anybody and works according to design and specifications. We also look out for the interest of the host communities, In case they have any complaint, we attend to it and make the Community happy, if they fail we deal with them.

Mr Ibrahim Isah in retail outlet, downstream division said their job is to monitor fuelling stations and we have to license them before they start operating after meeting some requirement before coming. We also consider land suitability and if it meets our requirement before they start construction. We go on routine checks to fuelling stations, we have offices nationwide, you can go their if you have complaints. You can call us on 012790000, and then tell us your location and we will connect you to a nearby office to handle the complaint.

Mrs Adaniyi of the SERVICOM unit said their duty is to give stakeholders services and information, you are to read all terms and conditions in the form online before filling it as their no re-fund after payment because it goes to the TSA. She advised Customers to avoid middle men and come to DPR office if they want to do any business.

 

 

Highlight of Episode 105 of the SERVICOM Help Desk Radio Programme

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The Episode 105 of the SERVICOM help desk Radio programme held on the 21st of January 2020. The National Coordinator /Chief Executive of SERVICOM, Mrs Nnenna  Akajemeli, appreciated the Ordinary President and the  Brekete  family and said there have been good feedback from last week’s  programme and Federal Housing Authority has promised to wprk grey areas highlighted during that will lead to improvement in their services . The Public Awareness Manager, Mrs Henrietta Okokon, Mrs Madinatu  Mohammed  and  Mr Tony were with the NC in the Studio.

Mrs Madinatu  Mohammed,  an Operation Staff in Team D gave a brief talk on how to Challenge Service Failure in MDA’s.  We have a slogan in SERVICOM which says ‘’you have the right to be served right’’ and also to complain about service failure she said. When you are not getting the right service, you complain. We have a grievance redress mechanism which all MDA’s are supposed to use to address service failure.

When the right service is not giving and customers are been interrogated and not allowed to talk, they will complain. Complainants can register their complaint through writing, phone calls, Emails, Physically, post office, complaint Box which is supposed to be checked always to analyse the complaint. Another means is called SERVICOM Customer Relation Activities Register (SCRAR) where you can register your complaint but it is mostly used by MDA’s. When all this avenues are explored without result, you can now come to SERVICOM office, the complaint can be taken up by the National Coordinator.

When a customer comes to complain, you welcome him, pay attention to his complaint and apologies for the service failure then proffer solution because the customer is the King, we need to treat them rightly and we all have to stand up for our right. Mrs Madinatu added that when you are not getting the right services please ask and SERVICOM will be there for you.

The NC said she receive calls from parents that they are sometimes asked to pay for items in schools which are said to be free and receipt will not be issued. Don’t just walk out when you are not satisfied with the  service, engage the service provider so that he will know the government put him there to provide that service, in that way we hold them more accountable and they will know our eyes are on them.

 

 

 

 

Highlight of Episode 104 of the SERVICOM Help Desk Radio Programme

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Episode 104 of the SERVICOM help desk Radio programme held on the 14th January  2020 been the first for the new  year  and had Federal Housing Authority (FHA) as the guest , The National Coordinator /Chief Executive SERVICOM, Mrs Nnenna Akajemeli  and the new Public Awareness Manager, Mrs Henrietta Okokon  accompanied by Mr Tony Ochelebe where in the  studio.

The NC appreciated Brekete family, the Ordinary President and everyone in the studio and said the New Year will be better for all of us. We do not take this platform for granted, we will be rendering better services to everybody through the MDA’s and we will improve. We have come with renewed energy and strength and positive mind to surpass what we did last year, the NC added. She appreciated those given better service in the MDA’s and appealed to those not given to begin to render services.

Part of the reasons we come here is to encourage more people to come to the positive side so as to have the majority rendering service that will make our country better. We let out information and provide opportunity to give those rendering service more accountable in MDA’s because we are all entitled to have good services constitutional. We help engage service providers with service takers and the bottom line is to get quality services from early this year, the NC said.

Mrs Sarah Ogiefa, General Manager Property Management, Mr Humphrey Ukeh, Deputy GM, Strategy, SERVICOM and anti-corruption unit and Mrs Joan Nwankwo, Chief SERVICOM officer came as guest and representatives from Federal Housing Authority. Mrs Sarah said FHA was established in 1973 to build houses for all Nigerians in all the state of the federation, we provide infrastructure which is site and services PIN, we allocate and give prototype design for the houses to be in uniform.

The government has empowered us to consider the low income group in the society but have to provide special fund for us to be able to do that for Nigerians, Mrs Sarah said. Thegovernment carters for all strata, the low, middle and high income group in the society. We have put in place big plans for new projects that will come up 2020 in Kwali, Bwari and Zuba which is almost completed and open for Nigerians to buy at reasonable prices, she added.

We also have plans for those in the diasporal, there is a site in Kabusu behind Maitama were we are erecting structures for them. We have projects in other states and 6 Geopolitical Zones of the Federation. Mr Innocent asked why the houses are been sold to the Rich instead of the Poor? Mrs Sarah replied that FHA builds for all income categories; the one inZuba is on sale presently.

For a low income earner to have a house, we have a primary Mortgage bank called FHA Mortgage bankwhere they can open account and startcontribution and be paying little by little, they will give you a loan by paying for your house and the bank will do a repayment package plan for you on how to pay back, Mrs Sarah said.

Barrister Ogor asked if the houses can be given without collateral. Mrs Sarah said it have to be from your salary, when you meet the bank they will tell you how to go about. Mr Hunphery of FHA said when you collect loan bellow 5million you don’t need collatrial based on Federal Mortgage Bank regulations. Mr Edward said he applied for a house in 1994 and paid some money up till date no house. Mrs Sarah said he can apply for a refund with his evidence of payment or choose another House.

Emmanuel Babayaro said he is disappointed with the presentation; FHA should have broken down the process for a common man to understand how to pay 5million for a one bedroom flat. Mrs Olufumiabbas commended FHA and said her parents got their first House through them, the rich are buying many of the houses, how can a common man get it, we need information.

Fatima Idris called in and said ‘’we have been contributing for 20years, our money is deducted from source yet no house’’.  Mrs Sarah, said it is FMBN that should handle that but you can go to any other primary mortgage institution show them you passbook, they will calculate what you have paid and they will help you get the difference. We now have Rent to Own programme in progress, when we are done, people can access it and pay beat by beat.

Mr Hunphry said they have heard what have been said and will do something about it. He said there mandate is to build houses, in 1988 the Government began to commercialise FHA, in 2003 we were removed from the Budget, what you see us do is from our IGR, but four years ago our management pleaded with the National Assembly and we were giving some funds which we used in building in Zuba.

The finally appreciated FHA coming and said all issue and concerns raised will be processed and feedback will be given to the citizens.

 

 

 

 

Highlight of Episode 103 of the SERVICOM Help Desk Radio Programme

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Episode 103 of the SERVICOM Help Desk Radio Programme held on the 17th of December 2019 and featured the federal ministry of science and technology. The National Coordinator /Chief Executive Officer of SERVICOM Mrs. Nnenna Akajemeli  thanked the Ordinary President and said from January till now we thank you for your support and your team the way they helped us and also MDA’s. As we prepare to round up the year we brought Ministry of Science and Technology.

Dr. Ekanem Udoh, Director Science and technology promotion said they are so delighted to be recognised and given an award as the best performing MDA in the whole civil service. We are not surprised because if you can to the Ministry by 8:00am you will see almost all officers seated, we start all our activities early even in meetings and monthly sporting activities.

He added that their mission is to be one the brightest stars in science and technology in the world and we are doing this by encouraging young ones to participate in science and technology by going to all the local government in Nigeria and asking them to give their best candidate in science and technology.

We call the programme 774 young Nigerian Scientist patriotic Award. The children from states comes to take examination in Abuja and first 3 of them, Mr President will have a have a handshake with them and give them scholarship to study in any area of science they like up to PHD level. In the ministry we ask people ‘’what can you do’’ or what have you invented or research on, come with it let the entire whole world see you.

 

 

 

Highlight of Episode 102 of the SERVICOM Help Desk Radio Programme

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The Episode 102 of the SERVICOM help desk Radio programme Held on the 10th of December 2019. The National Coordinator /Chief Executive of SERVICOM, Mrs Nnenna Akajemeli, appreciated the Brekete Family and the Ordinary president. An issue concerning the massive corruption in the football sporting sector was referred to the NC but she asked the Ordinary President to continue with it since he was handling it well.

There was however no time for SERVICOM to talk due to time constrains and the Ordinary President asked the National Coordinator to come back the next day.

 

Highlight of Episode 101 of the SERVICOM Help Desk Radio Programme.

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The Episode 101 of the SERVICOM help desk Radio programme Held on the 4th of December 2019 and featured the representatives of the National Health Insurance Scheme (NHIS) to continue from where they stopped the previous day. The National Coordinator /Chief Executive of SERVICOM, Mrs  Nnenna Akajemeli  was represented by the Head of Operation,  Mrs  Jumai Abdullahi and Mr Tony Ochelebe.

Mr Abdulsalam Umar, Assistant General Manager SERVICOM in NHIS, commented on the issue of a Police Officer, Sargent Mohammed Baba Ayo with Force Number 395361 who was involved in an accident since 2011 and advised that enrolees should contact NHIS whenever they have issues.

Mr Kingsley said, the HMO that handles Nigerian Police is Police HMO so they have their own HMO that takes care of Police Officers. Dr Saladin from NHIS said the case of the Police Officer is covered under one of their packages and falls under secondary services and that NHIS has a referral protocol. The primary provider is supposed to call the Police HMO to give authorization code to refer him to a secondary health care provider which is an Orthopaedic Clinic.

Dr Saladin said they operate on the National essential drug list in NHIS which are the Generic and Branded.  Mr Umar said no matter how good a system is, there is room for improvement.  Most enrolees have an opinion that Generic drugs are better than Branded.

 

 

 

Highlight of Episode 100 of the SERVICOM Help Desk Radio Programme.

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The Episode 100 of the SERVICOM help desk Radio programme Held on the 3rd of December 2019 and featured the representatives of the National Health Insurance Scheme (NHIS). The National Coordinator /Chief Executive of SERVICOM, Mrs Nnenna Akajemeli  was represented by the Head of Operation,  Mrs Jumai Abdullahi and Mr Tony Ochelebe.  Mr Abdulsalam Umar, Assistant General Manager SERVICOM in NHIS and Mr Ewerem Kingsley, Senior Officer ICT/Customer Care came as representatives of NHIS.

Mrs Jumai said to day is our 100 Episode of the SERVICOM Help Desk Programme and thanked Brekete Family, the Ordinary President on behalf of the National Coordinator for the support they have been given SERVICOM. We have succeeded in speaking to Nigerians and tell them about their Rights. We have brought different organisations to tell Nigerians what they do.

Chef Fatima brought a Cake for SERVICOM to celebrate it 100 Episode. Mr Tony recounted the challenges faced while responding to concerns from complainants, series of calls and how citizens call with complaint that do not even relate to SERVICOM’s mandates, the sleepless night etc, and said the 100th Episode was worth celebrating. Mrs Jumai said it has been a beautiful experience but we will not be quick to praise ourselves rather those that benefited from the services should.

Mrs Jumai said the National Coordinator is an extra-ordinary person, stating that her subordinates try to catch-up with her most times and she does not leave anybody behind that is why despite her absence there is no vacancy, she said they must come and tell Nigerians SERVICOM is there for them, they should continue to come to us because we are ready and open.

“We don’t delay in responding to complaints and many people have benefited from SERVICOM, even those that thought their cases were hopeless have had their cases resolved. The National Coordinator uses her strength, resources and staff to get things done, she has personalised the issue of complaint resolution in Nigeria” she said.

The Ordinary President took time to shower encomium on the SERVICOM office, he appreciated the National Coordinator, the pro-active people working with her, he thanked the staffs, securities and cleaners and said SERVICOM have even resolved issues outside this country. Mrs Jumai appreciated the Ordinary President for what he has been doing for SERVICOM, the various MDA’s and said when call them they come. She appreciated the desk officers and those working at the background to achieve the success story we are telling today. She appreciated those that gave cake’s to SERVICOM for the celebration.

Mr Umar said NHIS was established by act 35 of the 1999 constitution of the federal republic of Nigeria, NHIS is a social health programme that the government designed to complement the sources of financing the health sector and mainly to ensure that all Nigerian have access to health care service. He added that they have been able to cover millions of Nigerians, the whole idea is for universal health coverage that at the end of the day, each Nigerian will be able to access health coverage with very little amount of money.

NHIS is 20years based on the act; part of what we do in NHIS SERVICOM unit is to see how the enrolee’s and Nigerians perceive our services and results have been good, Mr Umar said. We have 3 offices in Abuja and enrolees can meet us there, on feedback mechanism, every MDA have a complaint procedure which is the grievance redress mechanism, NHIS visit health maintenance organisations (HMO) whose main aim is to facilitate access to health care service for those that contribute to NHIS.

Mr. Umar who said there are have 55 HMOs registered with NHIS also advised customers to try resolving their grievances at the level of the HMOs before escalating to NHIS if such grievances are not resolved.

While responding to allegation the SERVICOM Officers are given preferential treatment at service points,  Mr Tony said no SERVICOM Officer discloses his/her identity at service point for the purpose of mystery shopping. Mrs Jumai said she goes for mystery shopping and sees a lot of things; NHIS should improve in their policies, take feedback to management and improve on their service.

Mr Umar said they regulate HMOs and take complaints from enrolees and act on them. He further said that their job is a shared responsibility between the citizens and NHIS.

Citizens/enrolee could checkout NHIS’ website: www.nhis.gov.ng  and send mails to: email- em@nhisnigeria.org.