SGF recognized as 2018 SERVICOM Champion

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The secretary to the Government of the Federation Mr. Boss Mustapha has appreciated the value that SERVICOM is adding to the process of service improvement and excellent service delivery in Ministries Departments and Agencies (MDAs).

The SGF who was presented with an award as 2018 SERVICOM Champion at the end- of-year meeting of the National Council of Nodal Officers in Abuja today, noted that the Service delivery Initiative being implemented by the SERVICOM Office is worth supporting.

The representative of the SGF and Permanent Secretary, General Services Office (GSO) in the Office of the SGF, Barrister Olusegun Adekunle said “We are fully in support of SERVICOM because we can see the value that SERVICOM Is adding to the process of service delivery”.

He dedicated the Award to all Nodal Officers in charge of Ministerial SERVICOM Units in the MDAs saying “this Award is dedicated you all, the foot solders of service delivery because without you, the results of government policies and programmmes will not felt or seen”.

In her earlier remark, the National Coordinator of SERVICOM, Mrs Nnenna Akajemeli had said “we are awarding the  SGF as a 2018 SERVICOM Champion  because he is a good listener and he stands out in his dedication and commitment in ensuring that services are really serving the people”.

Also recognized as a SERVICOM Champion is Dr. Ahmad Isah, “Ordinary President” and Founder Brekete Family, for his strong support for the Service Delivery Initiative of the Federal Government through his facilitation and anchoring of the SERVICOM Help Desk Radio Programme, transmitted weekly during the popular Brekete Family Programme.on the Human Rights Radio Station FM 101.1 Abuja.

 

 

FAAN engages with stakeholders for improved service delivery

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FAAN engages with stakeholders for improved service delivery

In compliance with the SERVICOM Office’s directives on continues review of Service Charter by Ministries, Departments and Agencies (MDAs) for improved service delivery, the Federal  Airport Authority(FAAN) has reviewed its Service Charter.

Sequel to this, the Customer Service/SERVICOM Department of FAAN has been carrying out several stakeholders forum to communicate the Authority’s reviewed Service Charter to its stakeholders, brainstorm and prefer solutions to identified service delivery gaps at the airports for service improvement.

Such Forum have held at the Murtala Muhammed International Airport, Nnandi Azikiwe International Airport and Mallam Aminu Kano International Airport (MAKIA) Kano.

Present at the last Forum in MAKIA were the SERVIOCM National Coordinator/CEO ,Mrs. Nnenna Akajemeli, Representative of Managing Director FAAN and Director Airports Operations Capt. Rabiu H. Yadudu, Nodal Officer Federal Ministry of Transportation, Mr. Johnson Sulola, General Manager  (GM) Customer Service/SERVICOM Department Mrs. Ebele Okoye, Regional Airport Manager, Muhammad B. Giade and Deputy GM Commercial Department, Ibrahim Chatta .

In a goodwill massage, SERVICOM National Coordinator emphasized that the Forum was geared towards achieving a transparent decision making process with greater input from stakeholders, hence an opportunity to improve stakeholders understanding of issues decided by policy makers.

She pointed out some of the service delivery gaps which include unclean toilets, old conveyor belts, inadequate fire tenders equipment  among others,  identified at the Mallam  Aminu Kano International Airport during the recent SERVICOM Compliance Evaluation  conducted at selected FAAN Airports and  encourage the Authority to sustain its passion and drive in ensuring that excellent quality services are delivered to Stakeholders and Service takers in a  timely, fair, honest, effective and transparent manner.

In his Keynote Address, the representative of the MD stated that the purpose of the forum was to evaluate, analyse services rendered, draw up modalities and submit recommendation to FAAN Management for the realization of her vision as well as protect stakeholders’ interest. He encouraged stakeholders to discuss strengths, weaknesses and expectations for service improvement

GM Customer Service/SERVICOM Department, Mrs. Ebele Okoye, made a presentation on FAAN Reviewed Service Charter and communicated FAAN service standards, FAAN Management, staff, stakeholders and customers obligations and expectations when accessing service.

A paper was presented by SERVICOM Presidency on “Stakeholders Engagement for Service Improvement” where Stakeholders were made to identify and  present to FAAN Management, customer facing service delivery gaps at the Kano Airport. These issues were attended to by the Regional/Airport Manager and the representative of the MD.