FEDERAL GOVERNMENT INITIATES SERVICE DELIVERY PILOTS SCHEME .

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The Federal government of Nigeria has set up pilot service delivery initiatives at the state level across the seven states of the Federation.

This disclosure was made when the National Coordinator / CEO SEVICOM paid an advocacy visit to the Nassarawa State Governor, His Excellency Engineer Abdullahi Sule, in Lafia.

Mrs Akajemeli stated that President Muhammadu Buhari is committed to open governance as his administration had signed a compact with Nigerians at the  London Anti-corruption summit 2016, with the aim to stem the tide of corruption and enhance citizens- centred participation in governance that will foster an open transparent system of government and public service delivery.

According to her, SERVICOM is to develop modalities for effective implementation of SERVICOM Units at the state level by ensuring that the State government appoints a lead person called Focal Officers, who will take charge of the SERVICOM Offices in these 7 pilot states to drive the process.

She further stated that services rendered at the state level will be rolled over to the local government areas across Nigeria, where there will be an establishment of SERVICOM Units that will bridge gaps and create government connectedness to the citizens.

Akajemeli reiterated governments’   readiness to train the Focal Officers through the process in MDA’s at the state’s Offices for citizens to have quality service delivery that is fair, timely, honest and accountable by working towards improved service delivery.

’ It is a new thinking of the government, that will drive sustained improvement of efficient service delivery in the states, she said’’.

The Coordinator further said, that, all the sectors will have their service charters as guidelines which in- turn will make service givers accountable at all times for services rendered to Nigerians across the federation.

In his welcome remarks the Executive Governor of Nassarawa State, Engineer Abdullahi Sule, said he was delighted to have his State as the first Pilot State adopted by SERVICOM to kick start the process of Open Government Partnership in Nigeria.

He pledged the support of his administration to collaborate with SERVICOM by ensuring the smooth implementation of this laudable initiative of the Federal Government of Nigeria.

 

FG SCORES IMPROVED SERVICE DELIVERY IN (Nigeria Immigration Service) NIS

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The Federal Government of Nigeria through the SERVICOM Presidency Headquarters’ has given her scorecard by appraising the service delivery improvement process at the Nigerian Immigration Service (NIS) as highly commendable.

This appraisal was given today when the National Coordinator/ CEO SERVICOM attended the Grand Finale / Awards presentation at the Nigerian Immigration service Headquarters Abuja, toady 27th July 2020.

Akajemeli in her paper presentation commended the Nigeria Immigration Comptroller General (CGI), Muhammed Babadede, and his management team for their commitment to entrenching the culture of improved service delivery in the NIS.

The National Coordinator/ CEO stated that SERVICOM is determined to ensure that people get rewards for reformations and improved service delivery processes as at when due.

According to her, appraisals provide the opportunity to recognize and reward employees and ensure they feel valued for the work that they have done. Appraisal systems she said, always exist to improve organizational efficiency by ensuring that individuals perform to the best of their ability, develop their potential, and earn appropriate rewards . This in turn she said would lead to improved organizational performance.

She called on CEOs to always recognize employees and reward service excellence which is key to the reformation process ongoing in the NIS.

‘’This in turn would increase productivity at work, generate higher revenue, and most importantly increase customer satisfaction’’, she added.

Mrs. Akajemeli further said that the success and the failure of service delivery lie with the leadership of NIS, hence the central role that leadership plays in the achievement of our national ideals cannot be overemphasized.

In his welcome address the Comptroller General of Immigration Muhammed Babadede, MFR CGI said that it was with the guidance of SERVICOM Presidency that gave him the drive to attain these feats in NIS.

He further stated that service delivery improvement is key if our achievement must be validated by the public.

He called on the awardees and Officers in his Command to double up efforts and cooperate with each other to serve Nigerians right.

 

FG CALLS ON FULL COMMITMENT BY BUREAUCRATS IN THE OGP INITIATIVE.

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The Federal Government of Nigeria has called on key public sector bureaucrats to be fully committed in the process of the Open Government Partnership initiative of this administration.

This call was made when the National Coordinator / CEO SERVICOM, Mrs. Nnnena Akajemeli, made an advocacy visit to the Federal Ministry of Transportation today 24th July 2020 in Abuja.

The National Coordinator stated that the Open Government Partnership process demands high synergy with development Agencies, partners, and non- implementation of the revised standards in service charters by the MDA’s.

According to Akajemeli, due to centrality and the importance of the Federal Ministry of Transportation’s services to the citizens, the President has approved that the Ministry constitutes the first pilot project on the delivery on NAP 11 Commitment 15.

Mrs. Akajemeli, further said that  SERVICOM Presidency have selected two agencies under the purview of the Ministry’s  Department of Transport and Mass Transit Administration, such as Nigeria Maritime Administration and Safety Agency ( NIMASA) and Nigeria Ports Authority ( NPA), because of the nature of services they deliver to Nigerian citizen’s and high-level interface.

She stressed on the tremendous importance of improved service delivery commitment 15 roles of pilot MDA’s and reeled out the strategies SERVICOM will adopt as critical partners in this process.

The Coordinator explained that SERVICOM will carry out advocacies for total buy-in by the CEOs, key partners, and stakeholders on the implementation of improved service Delivery commitment.

She called on the MDA’’s to develop/ review the implementation of service standards as contained in their service charters of selected service windows in line with National Guidelines as well as the development of monitoring and reporting framework for implementation of selected service standards in charters of selected service windows.

Akajemeli said that ‘’We  will work in collaboration with your Ministry to put systems/mechanisms in place to ensure  that this implementation process and standards would be  assessed intermittently  by SERVICOM Presidency and the international Review Monitors ( IRM) OGP Headquarters, Washington DC.’’

For this process to succeed, MDA’s are to identify and nominate transformers/champions of reform who are Committee members from key technical service department (Nodal Officer and MDA Performance Monitoring and Reporting Team) that will ensure standard performance implementation, monitoring and reporting with terms of reference she added.

On the part of Non – State actors, Barrister Chris Ugwuala , assured Nigerians of their commitment to work with the 7 MDA ‘s within the thematic areas of the Open Government Partnership Process in Nigeria.

In his welcome address the Honourable Minister of Transportation His Excellency, Rotimi Ameachi, said that for Nigeria to attain a system review, reformation must come from within us.

He called on Nigerians to take full responsibility for their actions by adopting attitudinal change and work towards reforming the system through value re-orientation of our processes.

 

Henrietta Okokon (Mrs)

Public Awareness Manager (SERVICOM)

 

FG -CALLS FOR IMROVEMENT IN SERVICE DELIVERY PROCESS IN MDA’s

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The National Coordinator / CEO SERVICOM Mrs. Nnenna Akajemeli has called on MDA’s to improve their service delivery status in order to drive the Open Government Partnership (OGP), process.

This call was made when she made an advocacy visit to Honourable Minister of Works and Housing His Excellency Babatunde Raji Fashola in his Office during the week.

Akajemeli, while presenting her paper, stated that the aim of the visit was for total commitment and a buy-in by MDA’s to drive the Open Government Partnership initiative of the Federal Government.

According to Coordinator, the Ministry of Works and Housing is one of the  7 MDA’’s within the 7 Thematic Area of OGP and that the Ministry has been carefully chosen to lead and showcase her success stories around Customers facing areas.

 

She stated that SERVICOM has been chosen as a lead Agency to drive this process of Open Governance and as a leader would be engaged in taking scorecards through evidence-based reports that will create awareness and raise standards.

Furthermore, SERVICOM will carry out hands-on engagements by regularly monitoring and tracking everyone that comes to take services in your service windows, she said.

Her expectations among others are for the Ministry to render acceptable and delightful services to the Nigerian citizen, she added.

In his welcome address, the Honourable Minister His Excellency Babatunde Raji Fashola, said that his Ministry is fully committed to ensuring that we cushion in very inclusiveness in the way and manner we carry out our processes of service delivery to Nigerians.

He pledged his support to collaborate with SERVICOM to frame up in a most positive way and increase its synergy in this process.

SERVICOM SETS PACE FOR OPEN GOVERNMENT PARTNERSHIP

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The Federal Government of Nigeria has set a pace in its service delivery initiative by keying into citizens centered service delivery through the Open Government Partnership program (OGP).

This assertion was made by the National Coordinator / CEO SERVICOM, Mrs. Nnenna Akajemeli, during the occasion of SERVICOM’s inaugural meeting of improved service delivery workgroup with State Actors and Non-State Actors  ( Civil Society Organizations) at the headquarters’ office in Abuja.

The National Coordinator stated that the Federal Government of Nigeria is changing the narratives for the better with OGP that will bring homegrown services to the people which will act as a stimulus for quality service delivery in Nigeria.

According to her, SERVICOM’s role as the lead agency for service improvement in the OGP process is geared towards ensuring that citizens are served right at all Government service points by working with established Ministerial SERVICOM Units ( MSU’s) in all MDA’s and state government to attain this goal.

 

SERVICOM she said, will contribute to the improvement in the quality of public service which involves availability, efficiency, and reliability equitable without hidden costs, transparency, and accountability in 7 selected pilot MDA’s.

Akajemeli said that the 7 MDA’s involved in the OGP process will be engaged as pilot project thereafter will be rolled over to other MDA’s of the government.  The 7 MDA ‘s are the Federal Ministry of Health, Federal Ministry of Education, Federal Ministry of Agriculture and Rural Development. Federal Ministry of Power, Federal Ministry of Works and Housing, Federal Ministry of Transportation, and Federal Ministry of Aviation.

‘’We will engage and work within the four key principles areas governing the OGP process which are clearly stipulated as transparency, accountability, citizens participation and technology and innovation’’, she said.

The expected outcomes she said, will be to access transparent governance systems that are functional in these MDA’s and will be based on the demand of the public, as well as improved public servants’ value orientation and attitudinal changes significant for professionalism and excellent service delivery.

Mrs. Akajemeli urged Heads of MDA’s to pay close attention to issues bordering on staff welfare and motivation that will promote healthy competition, effective service delivery, and accountability in government.

She also called for support and professional counsel from the State Actors and Non –State Actors in the realization of the goals of the OGP and in the commitments being championed by the SERVICOM Office.

Earlier in his opening remarks, Mr. Benjamin Ogu Okolo, National Coordinator / CEO, represented by Barrister Chris Ugwuala urged participants to contribute to the successful implementation of the Commitments 15 and 16 under the service delivery process of OGP.

He further called for regular engagements, consultations, and sensitization of the OGP initiatives and for the actors involved to carry out regular reviews of the work plan and its implementation process.

 

                             Henrietta Okokon (Mrs)

                   Public Awareness Manager (SERVICOM)

 

 

 

NTA assures SERVICOM of continued support

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The Management of the Nigerian Television Authority (NTA) has assured the SERVICOM Office of continued support in the propagation of the ideals of excellent service delivery for improvement in the quality of public service accessed by citizens and other residents in the country.

NTA Director General, Mr. Yakubu Mohammed, gave this assurance when Management and Staff of the SERVICOM Office in the Presidency visited the NTA Headquarters in a motorcade as part of events marking the 2019 Customer Service Week.

The DG who was represented by Dr. Steve Egbo, Executive Director, Administration and Training, said NTA will continue to collaborate in the promotion of effective service delivery in MDAs for the actualization of the objectives of SERVICOM.

“SERVICOM has been in persistent partnership with NTA,  we have made Nigerians aware of what SERVICOM is doing and we will continue to do that”, he said.

SERVICOM National Coordinator, Mrs. Nnenna Akajemeli who led the motorcade to NTA had this to say “My message to Chief Executive Officers (CEOs) and management of organizations is that all of the promises in their service charters should be delivered while all the standards should be adhered to for service excellence and for the magic of service to be realized at every service window”.

“When we do this, people will begin to trust government. When we don’t serve delightful satisfactory service everybody is a looser but when we serve delightful service, everybody is a winner so we are calling on all government offices to reflect on the theme for the year in their service delivery processes”, she said.

The SERVICOM office joined the rest of the world to commemorate the 2019 Customer Service week on 9th October with a Road show around the precinct of the Eagle Square,  Federal Secretariat Abuja. The roadshow was used to advocate for excellence in public service and improved customer satisfaction.

SGF Commends SERVICOM on commemoration of 2019 Customer Service Week

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The commemoration of the 2019 Customer Service Week by the SERVICOM Office in Abuja has been described as a giant leap in raising the consciousness of public servants on the need to deliver magical service at all times.

The Secretary to the Government of the Federation (SGF) Mr. Boss Mustapha said this while receiving Management and staff of SERVICOM Office  as well as some Nodal officers of SERVICOM Units of MDAs, who were in his Office complex to round-up a roadshow marking the 2019 World Customer Service week with the theme “The magic of Service”.

The SGF who was represented by Mr. Olusegun Adekunle, Permanent Secretary, General Service Office in the office of the SGF, said Service delivery is the justification of any employment or engagement of government.

“Service delivery is the corner stone to success and the justification of our employment, we owe it to Nigerians and it is our obligation to deliver quality services to all Nigerians across the country”, he said.

He appreciated SERVICOM for its services to Nigerians and promised to support the Office in whatever service delivery engagements it has for the nation so that citizens can enjoy the magic of service as captured by the theme for the 2019 Customer Service Week.

The National Coordinator, SERVICOM Mrs Nnena Akajemeli had told the representative of the SGF that the event marking the Customer Service week was in celebration of all those delivering service in MDAs and also in recognition of customers who go to receive services from government offices.

She said the essence of governance can be realized through excellent service delivery, where citizens can trust government better through satisfactory services that are rendered by the MDAs.

SERVICOM challenges NSCDC to reactivate reward system

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The National Coordinator SERVICOM Mrs. Nnenna Akajemeli has challenged the Nigeria Securities and Civil Defence Corps (NSCDC) to reactive reward system in the Corps. She made the challenge during an advocacy visit to the Corpse Headquarters in Abuja.

She pointed that since the Corps is quick to punish falter, he should also be quick to reward those who do well.

She reminded the Corps that in no distant past, the NSCDC was known for rewarding outstanding Officers every month and quickly pointed that it was as a result of management support enjoyed by SERVICOM Unit of the Corps.

“We are here to appeal to you bring reward system that we used to know back to life”, she said.

Akajemeli however said for this to happen, the capacity of the SERVICOM

NEMSA is very crucial to power sector.

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Both SERVICOM Office and Nigerian Electricity Management Services Agency (NEMSA) have agreed that NEMSA’s role of ensuring power systems and networks put in place have been planned, designed, and executed before use to deliver safe, reliable and regular electricity supply to consumers nationwide is crucial to the power sector.

CEOs of both Agencies alluded to this during the inauguration ceremony of Parastatal SERVICOM Committee (PSC) of NEMSA at the Agency’s corporate Headquarters in Abuja.

Charging newly inaugurated members of the committee, National Coordinator, SERVICOM, Mrs Nnenna Akajemeli said more information coming out from NEMSA will grossly reduce incidences of service failure in power sector.

“We should be able to bring into what we are doing, best practices, international standards so that we can reduce the level of accidents that happen when people know and are better guided on how to run their electricity, so that Nigerians can stop feeling short-changed especially on metres”, she said.

She further enjoined the PSC to review their Service Charter to reflect international best practice and make the document available to their clients including those using the website.

The Managing Director/, Engr. Peter O. Ewesor said his agency in line with SERVICOM Principle and Presidential directive on Ease of Doing Business has cut the period of inspecting and certifying new power networks from 14 days to seven days and urged customers to report metres without NEMSA seal because their efficiency and safety may not be guaranteed.

“If you see any metre in your premises that does not carry NEMSA seal, that metre has not been tested by NEMSA and so the accuracy and workability of that metre cannot be guaranteed. We are available to investigate what the issues are to deal with them”, he said.

Director, Reforms Coordination, Federal Ministry of Power, Works and Housing (Power Sector) charged members of the committee to give in their best as a lot depended on them.

 

SERVICOM came 3rd in Huawei/OSGF ICT 4 Change Training

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SERVICOM Staff Mr. Clement Stephen Dogara a  Senior Programme Analyst came 3rd in out of 935 ICT staff of the Federal Civil Service.The program(ICT 4 Change) hosted by the Federal Government of Nigeria (FGN) in partnership with Huawei Technologies Company Nigeria Limited under the Memorandum of Understanding (MoU) signed in 2018 to train 1000 Nigerian Civil Servants with ICT knowledge and skills. The program which commenced on 14th January, 2019 was concluded on Friday, 28th, June, 2019, having been conducted in 19 batched for a total of 935 public servants draw from various Ministries, Departments and Agencies (MDAs).