The Management of the Nigerian Television Authority (NTA) has assured the SERVICOM Office of continued support in the propagation of the ideals of excellent service delivery for improvement in the quality of public service accessed by citizens and other residents in the country.
NTA Director General, Mr. Yakubu Mohammed, gave this assurance when Management and Staff of the SERVICOM Office in the Presidency visited the NTA Headquarters in a motorcade as part of events marking the 2019 Customer Service Week.
The DG who was represented by Dr. Steve Egbo, Executive Director, Administration and Training, said NTA will continue to collaborate in the promotion of effective service delivery in MDAs for the actualization of the objectives of SERVICOM.
“SERVICOM has been in persistent partnership with NTA, we have made Nigerians aware of what SERVICOM is doing and we will continue to do that”, he said.
SERVICOM National Coordinator, Mrs. Nnenna Akajemeli who led the motorcade to NTA had this to say “My message to Chief Executive Officers (CEOs) and management of organizations is that all of the promises in their service charters should be delivered while all the standards should be adhered to for service excellence and for the magic of service to be realized at every service window”.
“When we do this, people will begin to trust government. When we don’t serve delightful satisfactory service everybody is a looser but when we serve delightful service, everybody is a winner so we are calling on all government offices to reflect on the theme for the year in their service delivery processes”, she said.
The SERVICOM office joined the rest of the world to commemorate the 2019 Customer Service week on 9th October with a Road show around the precinct of the Eagle Square, Federal Secretariat Abuja. The roadshow was used to advocate for excellence in public service and improved customer satisfaction.