Highlight and Matters arising from Episode 132 of the SERVICOM Help Desk Radio Programme.

The Episode 132 of the SERVICOM Help desk Radio Programme held on the 13th of April 2021. The Public  Awareness  Manager  Mrs Henrietta  Okokon  and Mrs Tenenge  Nyepira  of the Operations Unit where in the studio. The  Public  Awareness  Manager   appreciated  the Ordinary  President  and gave the topic of the day as How to Close Service Delivery  Gaps in other to Drive Service Improvement in Ministries  Department and Agencies,  She further stated that SERVICOM Office wants to see visible improvement  and intervention  of Service Charters and to work with the Ministerial SERVICOM Units.(MSU) in MDA’s to attain this.

Mrs Tenenge said that when Customers go with an expectation to any service window and after  receiving  service discovers there are gaps showing  the customer is not satisfied, that is what SERVICOM wants  to close. MDA’s can close this gaps by noting the customers actual need and calling a stakeholders meetings periodically to further explain to the customers their immediate challenges in other  to calm them down, she added.

Service givers should always take note of customer’s complaint  as this shows  there are gaps in the service delivery processes of that organisation that needs to be resolve and improved upon their processes.


There were no  emerging  issues  for  SERVICOM  Office to treat.


Henrietta Okokon (Mrs)

Public Awareness Manager.