Episode 81 of the SERVICOM Help Desk Radio Programme held on 6th August 2019 and featured the National Information Technology Development Agency (NITDA). The National Coordinator/Chief Executive Officer of SERVICOM, Mrs. Nnenna Akajemeli in her remarks appreciated the various MDAs for their positive response regarding resolution of complaint by dissatisfied customers and citizens.
Public Awareness Manager of the SERVICOM Office Miss Patience Musa while giving a feedback from SERVICOM’s intervention on some complaints received by the Office said the Federal Civil Service Commission in a letter has said that due process was not followed in the process of appointment of 48 complainants hence the revocation of their appointments by the Commission.
The Liaison Officer of the Vice President who was in the studio said however that despite the information that due process was not followed, the issue will be looked into in collaboration with the National Coordinator of SERVICOM.
On the complaint sent by Mr. Henry Dan that he was not given the National Presidential Award even though he emerged as the best. NYSC member in Bayelsa state, the SERVICOM Awareness Head said NYSC was engaged and had replied to explain that not every state Awardee got the National Award as out of 36 of them only 5 received the National Presidential Award following some criteria which Mr. Dan did not meet.
A Director in NITDA Dr. Usman Abdullahi led the Team from the Agency and was accompanied by Mr Eniola Ayodeji, Mr Kassim Sodangi and Mrs Ngozi Alika.
He explained that the organisation was established by the government to develop and regulate Information Technology as well as provide advisory services to government, private firms and the general public. He said NITDA provides access to the people through its centres such as Rural Information Technology Development Centres, Digital Job Creation Centres etc.
He pointed out that NITDA develops policies and guidelines on how to drive indigenous information Technology adding that “our main focus is on how government agencies can use information technology to reach the citizens in order to make their services accessible”.
Dr. Abdullahi emphasized the importance of capacity building to Information technology and disclosed that NITDA gives scholarships to graduate youths with First class and Second Class Upper, saying the period for the 2019 scholarship application would be between August to October. The selection process for scholarships he said is very transparent and credible.
He further explained that the Office of National Content (ONC) and the Office for ICT Innovation and Entrepreneurship (OIIE) were two important offices that work through NITDA to advance ICT local content development and entrepreneurship in the country.
NITDA’s social media handles were given as www.nitda.com.ng; email@example.com with 08168401851 / 07052420189 as hotlines.