Episode 82 of the SERVICOM Help Desk Radio Programme held on the 13th of August 2019 where the National Coordinator /Chief Executive Officer of SERVICOM Mrs. Nnenna Akajemeli congratulated Muslims for the Sallah celebration and appreciated all those who have contributed to the success of SERVICOM’s participation in the Radio programme.
The Public Awareness Manager Ms Patience Musa used the medium to once again enlighten the public on what SERVICOM is all about and how SERVICOM engages service takers and service givers to redress complaints and enhance service delivery in the MDAs.
“SERVICOM does not render any service, it is the MDAs that do that, so the role of SERVICOM is to facilitate efficient and effective service delivery and to ensure that the contact between government and its people is healthy. when service takers have complaint they now have where to run to and get solutions”, she said.
She mentioned SERVICOM guiding principles to include; Affirmation of commitment to the service of the Nigerian nation; Conviction that Nigeria can only realize its full potential if citizens receive prompt and efficient services from the State; Consideration for the needs and rights of all Nigerians to enjoy social and economic advancement and Dedication to deliver services to which citizens are entitled, timely, fairly, honestly, effectively and transparently.
The National Coordinator noted that when customers come to a service point, they come with expectation and encourage service providers to be conscious in meeting and exceeding expectation of the customers.
According to her, “timely service is very important, it saves life and makes a difference in any situation so customers should look out for numbers at service point to contact when they are having issues at service points, people are more aware now than before, in this regards. SERVICOM has an institute that trains front line officers on how to handle customer related issues from the root to avoid re-occurrence”.
A Caller during the programme, Elder Emma Okoro of the NIPR said most wall clocks in the Federal Secretariat were not working, most toilet dirty, he also lamented the deplorable state of the Lokoja road. Other calls were entertained from individuals with issues bordering on service delivery and the National Coordinator appreciated the callers and promised to look into all issues raised.
Amongst the calls was a commendation from one Usman in Abuja on Maitama General Hospital Abuja where he had a delightful service experience. According to him, “I took a youth corper to Maitama General Hospital and they said she was not having a card that I should go and get one for her, before I came back they had already given her a bed and had started treating her. instead of payment of N1000 I was asked to pay N500 because she is a corper”.