Episode 83 of the SERVICOM Help Desk Radio Programme held on the 20th of August 2019. The National Coordinator /Chief Executive Officer of SERVICOM Mrs. Nnenna Akajemeli thanked all the MDAs that have been coming to discuss on how to better serve Nigerians.
She said SERVICOM brought the Federal Airport Authority of Nigeria (FAAN) to the programme to enable them inform Nigerians of their activities in the airport and for them to shed more light on their service delivery processes.
Mrs Ebele Okoye, the General Manager and SERVICOM Nodal Officer FAAN who was in the studio with her impressive Team extended the apology of the FAAN Managing Director Captain Yadudu for his inability to be at the studio personally owing to exigencies of office.
Dr. Solomon Sunday and Mr Sidi Mohammed Danladi of Nigerian Agricultural Quarantine Service where also in the studio to shed light on their mandate as it affects air travellers in the airports .
Mrs. Okoye said FAAN is a service organisation that has the mandate to ensure that airports operate very well wherever they are located in the country, explaining that “we provide services for passengers and cargo, we desire to manage all airport activities at world class standards”.
She further enumerated some duties of FAAN saying “we have up to 23 Federal Airport that are run by FAAN and we are in charge of all the states airports as well. FAAN procures most screening machines at the airports, and manages the crowd. We have established lounge for the sick, elderly, pregnant and physically challenged people in some airports”.
She said SERVICOM has desks in all Airports and citizens should feel free to approach any of the officers in case of any customer related issues at the airport, adding that the SERVICOM customer care unit of FAAN sees to the general activities, complaint handling and security of the airport.
She noted that FAAN is not responsible for some of the ills that are seen in the airport as some of the agencies at the airports compound issues for travellers.
Dr. Solomon Sunday of the Nigerian Agricultural Quarantine services while responding to issues raised by FAAN SERVICOM Nodal Officer on why air travellers are not allowed to travel with food items and also on the collection of N2,000 from travellers, said his Organisation was saddled with the mandate of preventing the introduction, establishment and spread of agro-commodity pest in and out of the country through international airport to avoid health hazards.
According to him, all food items leaving the shores of the country through the airports must be brought to their office then quarantined before a certification can be given for the items to be travelled with.
The SERVICOM National Coordinator expressed concern about lack of standards and fixed fines/payments sought to know from Dr Sunday what his organization had put in place to make life easier for air travellers in the airport.
Due to time constrainT, the Ordinary President pleaded with all participating agencies to come back the next day 21st August 2019 for a more impactful engagement on the issues raised.