The Episode 146 of the SERVICOM help desk Radio programme held on the 21st of September 2021, the National Coordinator, Mrs Nnenna Akajemeli and the Public Awareness Manager Mrs Henrietta Okokon where in the studio to enlighten the Public on service delivery matters. The NC spoke on the topic ‘’Feed Backs’’ and said Government establish Agencies to render services, they should therefore listen to them for Feedbacks as this is important to help the service providers know if they are doing well or not.
She stated that one of the benefits of Feedbacks is that, it increases sensitivity of service givers, hold people more accountable and help to measure Customers satisfaction. Customers should therefore not work away but speak out and make suggestions when services fail and if the concerned MDA listens, there will be service improvement in that MDA.
The Public Awareness Manager gave out the social media handles and phone number of the office for complainants to be able to reach the office in case of service failure.
There were no emerging issues for SERVICOM to attend to
Mrs Henrietta Okokon
Public Awareness Manager.