Highlight and Matters arising from Episode 142 of the SERVICOM Help Desk Radio Programme.

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The Episode 142 of the SERVICOM help desk Radio programme held on the 24th of August 2021, the National Coordinator Mrs Nnena  Akajemeli , the Public Awareness  Manager  Mrs Henrietta  Okokon were in the Studio to enlighten the Public on service delivery matter. Mrs Henrietta  spoke on the ‘’Importance of Effective Communication in Enhancing Service Delivery Process’’ she said Communication is the exchange of information by speaking, writing and other medium and MDA’s must provide avenue for feedback through communication for them know if the customers are satisfied with services rendered.

The circle of communication can be a message, an idea or an information through the service provider and the feedback must go back to the sender, the SERVICOM Office uses various electronic medium like the Brekete Family platform, Radio, Television, Print Media, Online and Social Media Platform, letter writing, Phone calls and also receive feedbacks, She said.

Mrs Henrietta added that the SERVICOM office  uses  Ministerial Servicom Unit (MSU) in MDA’s, communication can be effective for service delivery process because its an engagement between the service giver and service taker and these would have to timely, fairly, efficiently and transparently. Effective Communication remove unrealistic expectation from the service taker and Service Charter helps in bridging this gap and customer are aware of where  to go services and it must be conformable to the set standards.

                      Below  are emerging  issues  for SERVICOM to attend to.

S/N COMPLAINANT ISSUE REMARKS RESPONSIBILTY
1. Mrs Modesta Chinoye Fraudulent withdrawal of 170,000 from her Access Bank Acct. Mararaba Branch. SERVICOM to engage new Nodal officer of CBN and NPF NC

HOP’s

Team D
2.

 

 

 

 

 

 ISHABA AYUBA rep of other students of Int’l  profession College of Administration

 

 

 Non Inclusion for NYSC.

 

 

 

 

 SERVICOM to take the issue up

 

 

 

 NC

HOP’s

Team C

 

 

 
 

3.

 

 

 

 

 

 

 

 

  

 

Amb. Chukwudi from U.A.E

 

 

 

  

Non  renewal of

Visa for Nigerians

  

 

SERVICOM to engage Ministry of Foreign Affairs

 

 

 

  

NC

HOP’s

Team C