Highlight and Matters arising from Episode 136 of the SERVICOM Help Desk Radio Programme.

The Episode 136 of the SERVICOM help desk Radio programme held on the 11th of May 2021, The National Coordinator/Chief Executive of SERVICOM, Mrs  Nnenna  Akajemeli  and  the public Awareness  Manager, Mrs Henrietta  Okokon  accompanied by Mr Tony  Ochelebe  where in the Studio to enlighten  Nigerians on the importance of service delivery. The NC said this help desk programme brings service  providers  and  service  takers  together  to engage and in turn has a lot of benefit will lead to better  services delivery.

Most of the complaints harvested from MDA’s are getting a lot of attention and mere calls can bring a lot of solutions to a service takers complaints, therefore listening to service takers complaints can help and organisation to be more responsive to the processes of service delivery in their MDA, the NC said.

Mr Tony Ochelebe gave update on some of the complaints harvested and resolved in the SERVICOM office as follows: 1. Mr Daniel Audu of the Nigerian Army (non-payment of benefit from voluntary retirement) resolved. 2. Mr Uche with an NHIS related complaint was resolved. 3. Religious instructors from Jos complained of unlawful termination of appointment, the matter is still pending. 4. CAC related complaint has also been resolved. 5. A complainant with a private company related issue has been resolved. 6. Oluwatoyin complaint about transcript in OAU has been resolved. 7. Mr Abutu Sunday’s complaints concerning transcript has been resolved.8. Dr. Ado’s bank related complaint has also been resolved.


There was no emerging  issues  for SERVICOM to handle or attend to.


Mrs Henrietta Okokon

Public Awareness Manager.