The Episode 136 of the SERVICOM help desk Radio programme held on the 11th of May 2021, The National Coordinator/Chief Executive of SERVICOM, Mrs Nnenna Akajemeli and the public Awareness Manager, Mrs Henrietta Okokon accompanied by Mr Tony Ochelebe where in the Studio to enlighten Nigerians on the importance of service delivery. The NC said this help desk programme brings service providers and service takers together to engage and in turn has a lot of benefit will lead to better services delivery.
Most of the complaints harvested from MDA’s are getting a lot of attention and mere calls can bring a lot of solutions to a service takers complaints, therefore listening to service takers complaints can help and organisation to be more responsive to the processes of service delivery in their MDA, the NC said.
Mr Tony Ochelebe gave update on some of the complaints harvested and resolved in the SERVICOM office as follows: 1. Mr Daniel Audu of the Nigerian Army (non-payment of benefit from voluntary retirement) resolved. 2. Mr Uche with an NHIS related complaint was resolved. 3. Religious instructors from Jos complained of unlawful termination of appointment, the matter is still pending. 4. CAC related complaint has also been resolved. 5. A complainant with a private company related issue has been resolved. 6. Oluwatoyin complaint about transcript in OAU has been resolved. 7. Mr Abutu Sunday’s complaints concerning transcript has been resolved.8. Dr. Ado’s bank related complaint has also been resolved.
There was no emerging issues for SERVICOM to handle or attend to.
Mrs Henrietta Okokon
Public Awareness Manager.