HIGHLIGHT AND MATTERS ARISING FROM EPISODE 137 OF THE SERVICOM HELP DESK RADIO PROGRAMME

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The Episode 137 of the SERVICOM help desk Radio programme held on the 18th of May 2021,Mrs  Ngozi Akinbodewa, a Team Leader  in the Operations  Unit and  Mr Tony  Ochelebe  of  the Public Awareness Unit  where in the Studio to discuss effective service delivery issues with Nigerians.

Mrs Ngozi spoke on Effective Complaints Handling and its Impact on the life of the Citizens  and said people have been walking away from Brekete Family happy because their complaint are been resolve and that is what we want to see in SERVICOM office. Complaints comes in a way to help service providers improve on their services, do not see complainants as problematic but critical friends that are given you free consultancy she said.

When you satisfy a complainant, you have found for yourself a loyal friend for life, a customer can go out and tell about a hundred people when their  complaints are resolved, therefore we in the  SERVICOM office are happy when complaint are resolved because it will lead to a better Nigeria.

 

There was no emerging  issues  for SERVICOM to handle or attend to.

 

SERVICOM INAUGURATES THE PARASTATAL SERVICOM UNIT IN  NIPSS.

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The National Coordinator/Chief Executive Officer SERVICOM, Presidency, Mrs Nnenna Akajemeli has inaugurated and sensitized the Parastatal SERVICOM Unit (PSU) of the National Institute for Policy and Strategic Studies (NIPSS), kuru, Plateau State over the weekend

In her opening address, she stated that the inauguration of the Parastatal SERVICOM Unit (PSU) will mark  critical steps in sustaining the Service Delivery Initiative in NIPSS.

According to the Coordinator, it is important to note the efforts Management of the institute is to entrench the culture of continuous improvement in the quality Service Delivery in a fairly, timely, and efficient manner of rendering services to Nigerians.

She also stated that SERVICOM as an initiative of the Federal Government is invented to promote effective and efficient Service Delivery in MDA’s to ensure customer satisfaction and manage the performance-expectation gap between Government and Citizens.

According to her, our mandate is to coordinate efforts of MDA’s to develop and implement quality Service Charters and carry out independent surveys on customer satisfaction on public Services. She said that SERVICOM’s focus is on the quality of contact between Service Providers (NIPSS) and Service Takers (Citizens).

Akajemeli further reminded the officers that part of the work schedules of in NIPSS is to conduct seminars, workshops, and other action-oriented programs for leaders and potential leaders in the public service and private sector. With a view to conduct courses for top-level policymakers and executors drawn from different sectors of the country in order to expand their outlook and perspectives.

The main purpose for which the Government set – up this institution she said, is to improve quality of lives of the citizens, by rendering focused policy making that are citizens- centered. She called on the staff   of NIPSS to be fully conscious of the fact that they are also citizens and the life blood of the institute.

Hence, the need to recognize that improving the quality of staff of the Institute in terms of professionalism is no longer a choice.

She called on all officers’ hands to be on deck for the institute to its achieve its vision:  which is “to build NIPSS to be the Apex Centre for policy, research and reflection for a better Nigeria and human society”, she added.

In his welcome address, the Acting Director General, National Institute for Policy and Strategic Studies (NIPSS), General Chukwuemeka Udaya (Rtd), represented by Professor Pam Dung Sha, informed the Coordinator that the Institute is running with a theme “getting things done well”.

He stated that ‘’ we cannot get things done without the input from the SERVICOM Office, who have crafted that all citizens in this country have the right to be served right’’

He further pledged Managements’ commitment to embrace the culture of service excellence, by rendering quality and efficient services in all the Service Departments of the Institute.

 

 

 

FG TASKS FCTA TO IMBIBE POSITIVE WORK ETHICS

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The Federal Government has tasked the Management and staff of the Federal Capital Territory Administration (FCTA) on positive work ethics to attain citizens-centered Service Delivery in Nigeria.
This charge was given during the flag- off ceremony of the FCTA SERVICOM Day Celebration by the National Coordinator/ CEO SERVICOM, Mrs. Nnenna Akajemeli, with the Sole objective of promoting service excellence in the FCT during the weekend.

In her paper presentation titled Work Ethics and Code of Conduct of Public Servants, the National Coordinator, highlighted that the Federal Government wants to make a difference by creating a cultural awareness of positive work ethics which is the collection of all values and actions appropriate in the work place.
The National Coordinator advised Public Servants to work effectively and efficiently in order to achieve the objectives of their institutions cost-effectively and in the public’s interests.

She added that the main objective of “Code of Conduct” is to ensure public accountability by public officials and that every Public Servant as well as Public Office holder in Nigeria is expected to abide by the provisions of the Code of Conduct as stipulated by law.

The code of conduct she said is the overall objective to ensure public accountability by Public Officials.
The permanent Secretary of the Federal Capital Territory Administration (FCTA), Mr. Olusade Adesola stated in his welcome address, that this celebration is a clear manifestation for the FCTA, geared towards rendering effective and efficient services to Nigerians.

He called on public servants to be diligent and responsible in the discharge of their duties and to remember the Code of SERVICOM at all times, by ensuring that services are rendered in a timely, fair, efficient and accountable manner.
He called on the SERVICOM team to replicate the SERVICOM Day initiative across all the Secretariat Department Agencies (SDA) in the FCT as the FCTA administration would soon commence a maiden edition of staff awards and recognition.

FCTA he said, would reward staff and push for more commitments in services rendered across board. He reiterated that, delay and sloppiness will no longer be tolerated, rather officers should imbibe the culture of working out their work ethics in order to attain excellence in their service delivery drive.