SGF Commends SERVICOM on commemoration of 2019 Customer Service Week

The commemoration of the 2019 Customer Service Week by the SERVICOM Office in Abuja has been described as a giant leap in raising the consciousness of public servants on the need to deliver magical service at all times.

The Secretary to the Government of the Federation (SGF) Mr. Boss Mustapha said this while receiving Management and staff of SERVICOM Office  as well as some Nodal officers of SERVICOM Units of MDAs, who were in his Office complex to round-up a roadshow marking the 2019 World Customer Service week with the theme “The magic of Service”.

The SGF who was represented by Mr. Olusegun Adekunle, Permanent Secretary, General Service Office in the office of the SGF, said Service delivery is the justification of any employment or engagement of government.

“Service delivery is the corner stone to success and the justification of our employment, we owe it to Nigerians and it is our obligation to deliver quality services to all Nigerians across the country”, he said.

He appreciated SERVICOM for its services to Nigerians and promised to support the Office in whatever service delivery engagements it has for the nation so that citizens can enjoy the magic of service as captured by the theme for the 2019 Customer Service Week.

The National Coordinator, SERVICOM Mrs Nnena Akajemeli had told the representative of the SGF that the event marking the Customer Service week was in celebration of all those delivering service in MDAs and also in recognition of customers who go to receive services from government offices.

She said the essence of governance can be realized through excellent service delivery, where citizens can trust government better through satisfactory services that are rendered by the MDAs.

SERVICOM challenges NSCDC to reactivate reward system

The National Coordinator SERVICOM Mrs. Nnenna Akajemeli has challenged the Nigeria Securities and Civil Defence Corps (NSCDC) to reactive reward system in the Corps. She made the challenge during an advocacy visit to the Corpse Headquarters in Abuja.

She pointed that since the Corps is quick to punish falter, he should also be quick to reward those who do well.

She reminded the Corps that in no distant past, the NSCDC was known for rewarding outstanding Officers every month and quickly pointed that it was as a result of management support enjoyed by SERVICOM Unit of the Corps.

“We are here to appeal to you bring reward system that we used to know back to life”, she said.

Akajemeli however said for this to happen, the capacity of the SERVICOM

NEMSA is very crucial to power sector.

Both SERVICOM Office and Nigerian Electricity Management Services Agency (NEMSA) have agreed that NEMSA’s role of ensuring power systems and networks put in place have been planned, designed, and executed before use to deliver safe, reliable and regular electricity supply to consumers nationwide is crucial to the power sector.

CEOs of both Agencies alluded to this during the inauguration ceremony of Parastatal SERVICOM Committee (PSC) of NEMSA at the Agency’s corporate Headquarters in Abuja.

Charging newly inaugurated members of the committee, National Coordinator, SERVICOM, Mrs Nnenna Akajemeli said more information coming out from NEMSA will grossly reduce incidences of service failure in power sector.

“We should be able to bring into what we are doing, best practices, international standards so that we can reduce the level of accidents that happen when people know and are better guided on how to run their electricity, so that Nigerians can stop feeling short-changed especially on metres”, she said.

She further enjoined the PSC to review their Service Charter to reflect international best practice and make the document available to their clients including those using the website.

The Managing Director/, Engr. Peter O. Ewesor said his agency in line with SERVICOM Principle and Presidential directive on Ease of Doing Business has cut the period of inspecting and certifying new power networks from 14 days to seven days and urged customers to report metres without NEMSA seal because their efficiency and safety may not be guaranteed.

“If you see any metre in your premises that does not carry NEMSA seal, that metre has not been tested by NEMSA and so the accuracy and workability of that metre cannot be guaranteed. We are available to investigate what the issues are to deal with them”, he said.

Director, Reforms Coordination, Federal Ministry of Power, Works and Housing (Power Sector) charged members of the committee to give in their best as a lot depended on them.


SERVICOM came 3rd in Huawei/OSGF ICT 4 Change Training

SERVICOM Staff Mr. Clement Stephen Dogara a  Senior Programme Analyst came 3rd in out of 935 ICT staff of the Federal Civil Service.The program(ICT 4 Change) hosted by the Federal Government of Nigeria (FGN) in partnership with Huawei Technologies Company Nigeria Limited under the Memorandum of Understanding (MoU) signed in 2018 to train 1000 Nigerian Civil Servants with ICT knowledge and skills. The program which commenced on 14th January, 2019 was concluded on Friday, 28th, June, 2019, having been conducted in 19 batched for a total of 935 public servants draw from various Ministries, Departments and Agencies (MDAs).

SGF recognized as 2018 SERVICOM Champion

The secretary to the Government of the Federation Mr. Boss Mustapha has appreciated the value that SERVICOM is adding to the process of service improvement and excellent service delivery in Ministries Departments and Agencies (MDAs).

The SGF who was presented with an award as 2018 SERVICOM Champion at the end- of-year meeting of the National Council of Nodal Officers in Abuja today, noted that the Service delivery Initiative being implemented by the SERVICOM Office is worth supporting.

The representative of the SGF and Permanent Secretary, General Services Office (GSO) in the Office of the SGF, Barrister Olusegun Adekunle said “We are fully in support of SERVICOM because we can see the value that SERVICOM Is adding to the process of service delivery”.

He dedicated the Award to all Nodal Officers in charge of Ministerial SERVICOM Units in the MDAs saying “this Award is dedicated you all, the foot solders of service delivery because without you, the results of government policies and programmmes will not felt or seen”.

In her earlier remark, the National Coordinator of SERVICOM, Mrs Nnenna Akajemeli had said “we are awarding the  SGF as a 2018 SERVICOM Champion  because he is a good listener and he stands out in his dedication and commitment in ensuring that services are really serving the people”.

Also recognized as a SERVICOM Champion is Dr. Ahmad Isah, “Ordinary President” and Founder Brekete Family, for his strong support for the Service Delivery Initiative of the Federal Government through his facilitation and anchoring of the SERVICOM Help Desk Radio Programme, transmitted weekly during the popular Brekete Family Programme.on the Human Rights Radio Station FM 101.1 Abuja.



FAAN engages with stakeholders for improved service delivery

FAAN engages with stakeholders for improved service delivery

In compliance with the SERVICOM Office’s directives on continues review of Service Charter by Ministries, Departments and Agencies (MDAs) for improved service delivery, the Federal  Airport Authority(FAAN) has reviewed its Service Charter.

Sequel to this, the Customer Service/SERVICOM Department of FAAN has been carrying out several stakeholders forum to communicate the Authority’s reviewed Service Charter to its stakeholders, brainstorm and prefer solutions to identified service delivery gaps at the airports for service improvement.

Such Forum have held at the Murtala Muhammed International Airport, Nnandi Azikiwe International Airport and Mallam Aminu Kano International Airport (MAKIA) Kano.

Present at the last Forum in MAKIA were the SERVIOCM National Coordinator/CEO ,Mrs. Nnenna Akajemeli, Representative of Managing Director FAAN and Director Airports Operations Capt. Rabiu H. Yadudu, Nodal Officer Federal Ministry of Transportation, Mr. Johnson Sulola, General Manager  (GM) Customer Service/SERVICOM Department Mrs. Ebele Okoye, Regional Airport Manager, Muhammad B. Giade and Deputy GM Commercial Department, Ibrahim Chatta .

In a goodwill massage, SERVICOM National Coordinator emphasized that the Forum was geared towards achieving a transparent decision making process with greater input from stakeholders, hence an opportunity to improve stakeholders understanding of issues decided by policy makers.

She pointed out some of the service delivery gaps which include unclean toilets, old conveyor belts, inadequate fire tenders equipment  among others,  identified at the Mallam  Aminu Kano International Airport during the recent SERVICOM Compliance Evaluation  conducted at selected FAAN Airports and  encourage the Authority to sustain its passion and drive in ensuring that excellent quality services are delivered to Stakeholders and Service takers in a  timely, fair, honest, effective and transparent manner.

In his Keynote Address, the representative of the MD stated that the purpose of the forum was to evaluate, analyse services rendered, draw up modalities and submit recommendation to FAAN Management for the realization of her vision as well as protect stakeholders’ interest. He encouraged stakeholders to discuss strengths, weaknesses and expectations for service improvement

GM Customer Service/SERVICOM Department, Mrs. Ebele Okoye, made a presentation on FAAN Reviewed Service Charter and communicated FAAN service standards, FAAN Management, staff, stakeholders and customers obligations and expectations when accessing service.

A paper was presented by SERVICOM Presidency on “Stakeholders Engagement for Service Improvement” where Stakeholders were made to identify and  present to FAAN Management, customer facing service delivery gaps at the Kano Airport. These issues were attended to by the Regional/Airport Manager and the representative of the MD.



The SERVICOM Office has taken its campaign on mproved esrvice delivery to the Headquarters of the Economic and Financial Crimes Commission  (EFCC).where the National Coordinator Mrs. Nnenna Akajemeli has advocated for  strengthening of the Ministerial SERVICOM Unit of the Commission.

“We are here to solicit for the Strengthening of the EFCC SERVICOM Unit so that service delivery matters and customer facing issues can be dully prioritised by the Commission”, the National Coordinator said.

She called for reactivation of the EFCC SERVICOM Committee where SERVICOM representation in each state Office of the Commission will meet periodically to discuss service delivery issues and strategize on ways of making the Unit more impactful and effective.

She noted that SERVICOM is a critical partner of EFCC in sanitising the country of corruption, to allow for better development of the country and realisation of the essence of Government.

EFCC Ag. Chairman Mallam Ibrahim Magu who appreciated the visit of the SERVICOM Team was emphatic that the fight against corruption is a mandate by God to every Nigerian.

“Corruption is the greatest violation on Human Right so all hands must be on deck in this fight or else God will ask us what we did to fight it”. He said.

He assured that more support would be given to the SERVICOM Unit of the commission and charged the EFCC Nodal Officer to brief him of their activities of the Unit from to time.