Highlight and Matters arising from Episode 213 of the SERVICOM Help Desk Radio Programme

The Episode 213 of the SERVICOM help desk Radio programme held on the 2nd of May 2023, the National Coordinator, Mrs  Nnenna  Akajemeli   was in the studio.

The N.C spoke on the Topic ‘’Disengagement and the feedback that comes From  it’’ she said feed and updates are crucial aspect of service delivery as this will help to measure the satisfaction level of the customers that came to take service and this will lead to great patronage of the organisation

The N.C urged citizens to look out for contact numbers when they are not satisfied and reach out to SERVICOM, She added that the SERVICOM Office calls Nodal Officers to give Quarterly Report on their activities and how they improve services in their  MDA’s , this Report will be forwarded to their CEO’s after an objective scoring with evidence to see the level of  their service delivery performance and ways of improving it.

Feedback helps an organisation gain trust and increase in visibility, the NC said. SERVICOM collects feedback from internal officers to ensure they are treated right and positioned to deliver service and this will lead to service improvement in the various Ministries Department and Agencies of Government.


There were no emerging issues for SERVICOM to attend to.

Mrs Henrietta  Okokon.

Public Awareness Manager.